Senior Client Advocate Resume Example
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SENIOR CLIENT ADVOCATE
Summary
Capable [Job Title] knowledgeable about managing [Type] routes while providing top-notch customer service to customers. Efficient, well-organized and service-oriented team player focused on keeping customers happy and surpassing sales and support objectives. Experienced in managing paperwork, collecting payments and resolving issues.
Skills
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Experience
Aon Corporation | New York , NYSenior Client Advocate09/2020 - 12/2020
- Delivered high level of service to clients to both maintain and extend relationships for future business opportunities.
- Managed and updated physical and digital client account information to keep records accurate and current.
- Researched issues and made quick decisions to achieve efficient and effective resolutions.
- Promoted client satisfaction by working with operational teams in proper resolution of service issues.
- Built sustainable client relationships built on trust by applying excellent communication and interpersonal skills.
- Evaluated customer account information to assess current issues and determine potential solutions.
- Documented conversations with customers to track requests, problems and solutions.
- Engaged customers with proactive strategies to understand needs and develop successful solutions.
- Scheduled and confirmed appointments based on technician and customer availability.
Medstar Health | Rosedale , MDOffice Administration Coordinator07/2020 - 09/2020
- Met with staff members one-on-one to communicate constructive feedback and provide specific solutions to elevate quality.
- Handled all Social Media Platforms for company/ Marketing on Facebook, Pintrest, Twitter, and Instagram to promote the business, Increase job sales and expand the market. I am a marketing professional and ensured the company was reaching all areas of service and promoted in a accurate manor.
- Make travel arrangements for appointments, installation or repair work for office personnel and scheduling in this activity with the client. As well as Ensuring their Route for the day is the most efficient so we can schedule more jobs for that day.
- Maintain and update client records, orders, jobs completed or starting, material status, job status, all client complaints making two copies one on paper to file and other in system database, To ensure we never lose important information needed to keep accurate records.
- Acquire/Order materials, Collect them Notate what job/client the materials are for and store supplies until technician comes to collect them for the Job as well as overseeing and maintaining records of machinery taken from warehouse in and out and by specific employee.
- Schedule all Appointments with our clients or potential clients , Gathering all information from client needed to make their client profile in our database as well as get all information the technicians will need such as address to home, Contact number and Job details.
- Answer telephones, direct calls, and take messages. As well as answer questions, disseminate or explain information, take orders, and address complaints from clients or potential clients.
University Of Virginia | Waynesboro , VAOffice Manager11/2019 - 08/2020
- Hire and terminate employment of lash technicians and administrative/Office clerk personnel. As well as ensuring each technician has all necessary training and license to work on perform job and they are performing efficiently.
- Open and Close salon, Check all materials, machine's and doors. Monitor the facility to ensure that it remains safe, secure, and maintained. Involving Cleaning the studio Each morning before opening as well as instructing each employee to organize their stations and sterilize the materials.
- Taking note and Distributing materials needed that are not open for the lash technicians to grab on their own to ensure all materials are being used correctly and to ensure employees are not taking home materials to perform work at home and breach contract with company.
- Coordinate/ Handle all Scheduling for client appointments, client reschedules, Employee work schedule, as well as confirming each appointment with the client a day prior to their appointment as a reminder and ensuring we have all materials needed and in stock for the service.
- Plan/Create work schedules for each employee, as well as schedule in appointments for clients with the correct technician for their service.
- Handling payroll and checking hours worked to ensure accurate pay, and Ordering depleating materials, Office Supplies as well as maintaining all Social Media Platforms for the company to Promote business, Increase our repeating clients and new clients.
- Elevated customer satisfaction ratings by resolving client and case issues efficiently.
- Communicated with patients to resolve inquiries, schedule appointments and address billing questions.
Ace Hardware | Bellevue , OHOffice Administrative Assistant07/2016 - 11/2019
- Payroll/Create checks for each employee/Driver of company and handle payroll every Friday. Ensure that their pay is accurate and that all Jobs were completed.
- Oversee procedures of the company such as monthly drug testing and Ensure all employees/Drivers are collecting all invoices for each job and providing all needed information to the Admin team so we can accurately file information and keep up to date with all jobs completed and money owed to driver.
- Open, sort, and route incoming mail, answer correspondence, and prepare outgoing mail. Complete and mail bills, contracts, policies, invoices, or checks.
- Answer telephones, direct calls, and take messages. Operate office machines, such as photocopiers and scanners, facsimile machines, voice mail systems, and personal computers.
- Compute, record, and proofread data and other information, such as records or reports. Compile, copy, sort, and file records of office activities, business transactions, and other activities.
- Maintain and update filing, inventory, mailing, and database systems, both manually on paper to file and using a computer. Review files, records, and other documents to obtain information to respond to requests.
- Oversaw office inventory by restocking supplies and submitting purchase orders.
- Assisted with payroll preparation and entered data into cumulative payroll document.
Education and Training
TXVA | CityHigh School Diploma06/2017
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Resume Overview
School Attended
- TXVA
Job Titles Held:
- Senior Client Advocate
- Office Administration Coordinator
- Office Manager
- Office Administrative Assistant
Degrees
- High School Diploma
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