Talented Customer Experience manager successful at satisfying all types of customers with creative and knowledgeable solutions. Bringing a 15- year background successfully managing all facets of insurance productions with strong project management and decision-making skills. Clear understanding of positive customer experience and problem identification and training in customer engagement. Proven history of driving operational goals actioned by forward- thinking leadership strategies, assessing customer needs and team supervision to make lasting impacts on company and customer success. Skilled at coordinating documentation, production plans and personnel resources to complete work under tight schedules and enhance technical operations. Highly effective and comfortable working with people at all organizational levels offering an engaging and pleasant personality with expertise improving customer relationships.
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