senior claims adjuster resume example with 8 years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • :

Diligent and detail-oriented Senior Claims Adjuster with drive and diverse claims experience providing a superior level of service to claims. Adept at determining proper course of action for coverage and liability analysis for quick closure. Top-producing closer. Equipped with a strong work ethic and a talent for quickly absorbing new material. Able to succeed in a fast-paced work environment. Seeking the opportunity to work with a company that will sharpen my skill set while widening and challenging my knowledge of claims

  • Diverse background in claims working personal lines, commercial lines, liability, physical damage, and cargo.
  • Personal lines programs, Long haul trucking programs, Bus programs, Towing programs, Medical transport programs, Taxi programs, etc.
  • Conducts a prompt, thorough and fair investigation by obtaining relevant documents and facts to determine coverage, origin, and extent of losses, including business interruption.
  • Obtain loss cost estimates, appraisals, depreciation reports, and other cost items associated with the investigation.
  • Keeps parties associated with claim informed of claim status in timely manner.
  • Work with carriers regarding claim issues in order to move claim to closure, including approvals for Large Loss Reports, Reservation of Rights, and denial approvals.
  • Experience with Early Settlement Offers (ESOs) in order to avoid claimant attorney representation.
  • Provide guidance to inexperienced/new team members and act as a mentor to other adjusters
  • Licensed in 47 states
  • Word proficient.
Senior Claims Adjuster, 06/2019 to Current
Employers Holdings, Inc.Henderson, NV,

Top closing senior level property damage adjuster handling claims for numerous carriers and claim types. Diverse work includes commercial lines claims for physical damage, liability, and cargo. Programs include long haul trucking programs, bus, programs, towing programs, medical transport programs, taxi programs, etc...with the majority of current claims being long haul trucking programs. Obtain claim from FNOL and complete full investigation in order to move claim to closure. Obtain all documentation in order to verify coverage and liability. Issue payments based off of estimates for repairable vehicles, loss of use, depreciation, and property damages.

Level 2 PD Adjuster, 12/2017 to 06/2019
Mendota InsuranceCity, STATE,

Licensed Claims Adjuster for non-standard personal auto insurance carrier dedicated to provide claims process education to insured, claimant and 3rd parties, ongoing application of negotiation and settlement in total loss scenarios and analysis of claim file and supporting facts to arrive at liability while maintaining compliance of regulatory and Department of Insurance statutes. Level 2 PD adjuster worked as a telecommuting adjuster while also working in a team environment thru the telecommute process. Accountable for my own goals as well as those of the team. Consistently handling the most claims on the team with the most closures each month. Goals include maximizing closures, timely closings, minimize storage fees, and minimizing costs to obtain estimates. Maintain claimant payouts within policy limits. Listen and communicate clearly, professionally and empathetically with all parties. Handle claims from FNOL all the way thru repairs and supplements or total loss. Determine coverage and liability working claims from 1 vehicle to numerous vehicles.

Total Loss Adjuster; Property Damage Adjuster, 09/2015 to 12/2017
Acceptance InsuranceCity, STATE,

Property damage adjuster, initially starting in the total loss department for non-standard personal lines company. Obtained claims from the primary PD adjuster once the vehicle was deemed to be a total loss. Handled inbound calls and exercised good decision-making skills in order to review information, issued payments and resolved claims as quickly as possible while maintaining compliance. Receive total loss claims, work up total loss settlements, contact lien holders and customers and assign to Copart for processing. Escalate problems or inquiries as needed. Set up rentals as needed. Maintained quality, accuracy and professionalism in a fast-paced environment. Evaluated and negotiated settlement of automobile first and third party physical damage claims within established settlement authority limits and negotiated any excessive storage charges. Explained procedures and answered inquiries for adjusting auto total loss claims. Analyzed information obtained to establish compliance for regulatory requirements and settlement value. Properly managed Total Loss settlement process and rental expenses by working closely with appraisers, rental facilities, body shops, and salvage vendors. Includes managing deductibles and policy limits. Provided coordination with internal functions to include appraisal operations, SIU, Subrogation and Salvage. Met all quality standards and expectations per company best practices and comply with state specific regulations.

Property & Casualty Sales, 12/2014 to 05/2015
Northwest InsuranceCity, STATE,

Sold policies that protect vehicle owners from financial stress through loss or damage to their vehicle via car accidents, theft, acts of God, animals, etc... Sold coverage for property loss, natural disasters and vandalism. Policies also covered incidental charges, such as towing and rental car costs while a damaged vehicle is being repaired. Duties included contacting prospective customers, providing information on different policy types, tailoring policies to clients' coverage needs and financial status, maintaining records, renewing current policies and Match customers with best Insurance company for their needs. Focus on car insurance sales through 25+ companies. Assisted customers in every aspect of their file from issuing policies, taking payments, and correcting issues.

Education and Training
: Undergrad, Expected in to Marian University - Indianapolis, IN
: Undergraduate, Expected in to Indiana University Bloomington - Bloomington, IN
Bachelor of Science: Project Management, Expected in 06/2013 to Ashford University - Clinton, Iowa,

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Resume Overview

School Attended

  • Marian University
  • Indiana University Bloomington
  • Ashford University

Job Titles Held:

  • Senior Claims Adjuster
  • Level 2 PD Adjuster
  • Total Loss Adjuster; Property Damage Adjuster
  • Property & Casualty Sales


  • Bachelor of Science

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