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senior case technician resume example with 16+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Summary

Meticulous Case Records Technician knowledgeable about related legal processes. Experienced with business information systems and databases.

Skilled at keeping files current and organized. Coordinate with various parties to obtain necessary documentation and facilitate case progress. Methodical, accurate and efficient multitasker with over 10 years of related experience.

Knowledgeable administrative team member well-versed in data entry, document coordination and records management. Excellent communication, problem-solving and time management skills. Detail-oriented and methodical in preparing case files, investigating issues and producing legal paperwork. Background includes organizing exhibits and filing pleadings for various types of cases. Known for meticulous work. Knowledgeable with proven history of superior organization and document management skills. Excellent command of legal terminology and court procedures. Flexible hard worker ready to learn and contribute to team success.

Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference.

Skills
  • Discharge paperwork
  • Database queries
  • Business information systems
  • Records maintenance
  • Legal processes
  • Records management
  • Office support
  • Expertise in legal proceedings
  • Understanding of confidentiality and safeguarding personal information
  • Fluent in Spanish with ability to translate
  • Legal documentation and reporting
  • Microsoft Office
Experience
Senior Case Technician, 09/2009 - Current
Leake & Watts Services Inc Queens Village, NY,
  • Write, proofread and correct records, documents, file letters, and professional correspondence.
  • Manage all types of department files.
  • Set up meetings and hearings as part of efficient case processing.
  • Perform queries in master database and create reports outlining key details.
  • Reach out to local, state and federal agencies to obtain necessary clearances, certificates and approvals.
  • Respond to client calls and inquiries to deliver applicable information.
  • Draft motions, briefs and other legal documents.
  • Knowledgeable dealing with pleadings, affidavits, motions and exhibit preparation.
  • Organized and prepare case exhibits and evidence for hearings.
  • Consult with clients, witnesses and legal professionals to define and document case details.
  • Draft correspondence, document data and submit materials to appropriate parties.
  • Liaised with multiple departments to facilitate responsive documents and document retention.
  • Facilitate efficient communication between judges, court administration, government agencies and attorneys.
  • Initiate and respond to claims, gather and present evidence and counsel clients.
  • Draft, receive and track due diligence checklist.
Case Aide, 04/2007 - 09/2009
Artesia General Hospital Artesia, NM,
  • Maintained complete and accurate records of applications, forms and referrals.
  • Developed professional working relationships with parents and children to help connect each with relevant services.
  • Determined eligibility of clients for social service programs such as childcare assistance.
  • Backed up social workers with running daycare, facilitating client groups and assisting with foster care.
  • Built and maintained strong relationships with patients by successfully resolving issues and responding promptly to phone inquiries.
  • Observed safety protocols to minimize accidents and spread of disease.
  • Maintained confidential patient documentation to prevent data compromise and comply with HIPAA regulations.
  • Answered questions and responded to inquiries to deliver high level of service to patients.
  • Collaborated with social workers to support patients.
  • Educated patients on various resources, services and programs to maximize care.
  • Maintained thorough and accurate records outlining program operations and participant progress.
  • Recommended improved life choices to enhance client outcomes.
  • Discussed available program services with potential participants and outlined procedures to facilitate smooth engagement in program processes.
  • Evaluated patient behavior and reported changes to clinical team.
  • Partnered with interdisciplinary teams to implement care plans.
  • Located housing and other support services for displaced individuals working through the reunification process.
  • Supported execution of social service programs and groups.
Unit Secretary, 03/2006 - 04/2007
AZ Department Of Corrections, Tucson Complex City, STATE,
  • Executed clerical tasks and assisted with unit duties to keep departments running smoothly.
  • Managed unit call reception and routed calls to correct department.
  • Answered phone calls to provide assistance, information and medical personnel access.
  • Monitored unit supply levels and notified management of ordering needs.
  • Compiled physical and digital documents, charts and reports.
  • Drafted and distributed memos and emails for entire unit.
  • Addressed, documented and responded to incoming correspondences to address client queries.
Youth Corrections Officer, 05/2005 - 05/2006
AZ Department Of Juvenile Corrections City, STATE,
  • Supervised inmates during day-to-day activities.
  • Promoted safety, order and functionality of facility.
  • Promoted rehabilitation of offenders and maintained safety of staff and residents.
  • Transported inmates to and from work sites with optimal security procedures.
  • Conducted scheduled headcounts to verify presence of prisoners.
  • Completed assigned protocols during emergency situations.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Education and Training
Associate of Arts: Criminal Justice Administration, Expected in 08/2001
-
AZ Institute of Business And Technology - Tucson, AZ
GPA:
Status -
High School Diploma: , Expected in 05/1997
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Nogales High School - Nogales, AZ
GPA:
Status -

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Resume Overview

School Attended

  • AZ Institute of Business And Technology
  • Nogales High School

Job Titles Held:

  • Senior Case Technician
  • Case Aide
  • Unit Secretary
  • Youth Corrections Officer

Degrees

  • Associate of Arts
  • High School Diploma

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