senior case manager resume example with 11+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
  • :
  • Motivated Teacher dedicated to children's educational needs and development. Well-versed in presenting comprehensive lesson plans and assessing and recording student progress. Focused and diligent professional with in-depth knowledge of teaching best practices and strong moral values.
  • Enthusiastic Teacher with superb leadership and communication skills. Easily cultivates trusting and productive relationships with students, parents, teachers and administration. Creates, monitors and sustains disciplined school culture of high academic and behavioral standards.
  • Dedicated Educator with extensive experience partnering with parents and ensuring success of students. Skilled at providing feedback on individual progress of students and discussing specific needs.
  • Forward-thinking educator experienced working in educational settings. Focused on building connections with students to strengthen engagement and help students reach full potential. Knowledgeable about planning projects to diversify instruction, immerse students in subject material, and promote continuous skill-building.
  • Responsible and motivated student ready to apply education in the workplace. Offers excellent technical abilities with software and applications, ability to handle challenging work, and excellent time management skills.
  • Parent and Teacher Conferences
  • Quizzes, Tests, and Exams
  • Interactive Teaching and Learning
  • Clear Public Speaking Skills
  • Standardized Testing Techniques
  • Curriculum Implementation
  • Child Development
  • Student Evaluations
  • Public Speaking
  • Group Instruction
  • Critical Thinking
  • Learning Assessments
  • Fluent in Afrikaans and English
  • Technology Integration
  • Learning Strategies
  • Student Engagement
  • Student Needs Assessment
  • Special Needs Students
  • Reporting and Documentation
  • Problem Solving
  • ESOL
  • Classroom Management
Senior Case Manager, 09/2022 - Current
City Of Hampton, Va Hampton, VA,
  • Facilitated ongoing case management services to support successful outcomes and meet goals.
  • Developed comprehensive client-driven case plan with short and long-term goals.
  • Determined functional status, activity, acuity and self-management levels to make proper care referrals.
  • Conducted detailed interviews and maintained meticulous documentation.
  • Reviewed effectiveness of treatment for individual situations.
  • Recommended improvements to care by evaluating current treatment plans.
  • Maintained up-to-date case records with case activity status.
  • Adhered to ethical principles and standards to protect clients' confidential information.
  • Maintained logs and electronic client records following department and agency policies for effective monitoring.
  • Advocated for clients by obtaining information regarding treatment options and clinical status.
  • Communicated with legal services providers, social services agencies and local judicial systems regarding cases.
  • Collaborated with healthcare team to improve care quality, reduce costs and gauge patient progress.
Police Constable, 10/2016 - 05/2023
Ohioguidestone Toledo, OH,
  • Enforced laws and investigated cases.
  • Evaluated complaints and emergency-request information to determine response requirements.
  • Preserved crime scenes, gathered evidence and documented chain of custody.
  • Submitted regular progress reports.
  • Formulated educational crime prevention programs to reduce crimes against people and property.
  • Monitored and investigated suspicions persons and situations and unusual activities.
  • Wrote detailed arrest and accident reports.
  • Supported positive relationships between community leaders and general public by demonstrating courteous and cooperative behavior when interacting with citizens and visitors.
  • Rendered assistance to accident victims and other persons requiring first aid for physical injuries or medical crises.
  • Testified in court at criminal hearings and trials as to scenes observed, evidence collected and previous incidents.
  • Maintained safe and secure environments for court proceedings.
  • Saved time through effective emergency issue resolution.
  • Maximized data collection accuracy scores by recording, storing and analyzing security information with zero discrepancies.
  • Kept information confidential except in cases pertaining to abuse, neglect or threats.
  • Collaborated with peer mentoring program members to devise new methods to generate interest and participation.
  • Built partnerships with related organizations to develop support and gain greater attention for important issues.
Teacher, 01/2016 - 05/2022
Southcity Christian School City, STATE,
  • Built and strengthened positive relationships with students, parents and teaching staff.
  • Prepared and maintained classroom environments appropriate for student learning and physical, social and emotional development.
  • Managed student behavior in classroom by establishing and enforcing rules and procedures.
  • Encouraged student critical thinking and discussion using variety of teaching techniques.
  • Prepared and presented lesson plans in academic subjects using traditional and modern teaching techniques.
  • Differentiated instruction according to student skill level.
  • Graded projects, exams and assignments to track student progression.
  • Created and enforced child-based, hands-on curriculum to promote student interest and receptive learning.
  • Utilized behavior management skills to foster environment conducive to student learning.
  • Enhanced lessons with smart board technology, iPads and computers to address common core goals.
  • Designed individualized curricula for academically underachieving students.
  • Scheduled and held parent-teacher conferences to keep parents up-to-date on children's academic performance.
  • Performed student background reviews to ascertain learning deficiencies and strengths to develop tailored lessons based on student needs.
  • Scheduled tutoring sessions to help students improve grades and gain better grasp course material.
  • Evaluated students on monthly basis and adjusted lessons accordingly to incorporate improvements.
  • Used videos, lectures and moderated discussions to engage students during class.
  • Prepared and graded subject tests for students.
  • Tested students' comprehension of subject matter through quizzes, tests and projects.
Classroom Teacher's Aide, 06/2010 - 02/2014
Southcity Christian School City, STATE,
  • Teaching across all school levels, including all curriculum areas.
  • Behavioral management and liaising with the classroom teacher for academic learning referrals to the RTLB (resource teachers for learning and behavior) cluster.
  • Enforced rules for behavior and procedures to maintain order among class.
  • Supervised children on field trips to maintain safety and foster cultural learning experiences.
  • Supported classroom teachers by managing files, preparing materials and updating records.
  • Worked one-on-one with special needs students to help navigate through school challenges.
  • Assisted teachers with lesson preparation and curriculum implementation.
  • Prepared lesson materials, bulletin board displays, exhibits and demonstrations to assist teachers in classroom preparation.
  • Tutored and assisted children individually and in small groups to help master assignments and reinforce learning concepts.
  • Created and coordinated age-appropriate enrichment activities to drive social, emotional and intellectual development.
  • Utilized instructional techniques and hands-on curriculum to retain interest and maximize receptive learning in students.
  • Graded assignments and tests and documented results into filing systems.
  • Assessed student learning styles and understanding of material to redirect and optimize teaching strategies.
  • Observed student performance and recorded relevant data to assess progress.
Education and Training
Diploma: Life Coaching, Expected in 06/2022
New Zealand Institute of Business Studies - Auckland, New Zealand,
Status -
Graduate Certificate: Police Studies, Expected in 02/2017
New Zealand Police College - Wellington, New Zealand,
Status -
Bachelor of Education: Education , Expected in 04/2016
University of Waikato - New Zealand,
Status -
Certificate: New Zealand Certificate in Study And Career Prepar, Expected in 03/2016
Te Wanaga O Aoteroa Hamilton - Hamilton, New Zealand ,
Status -
  • Otago/Highlander Rugby academy and wider training squads.
  • Provincial athletics
  • Provincial Cricket
  • Setting up a charity to serve the community
  • Service award for Domestic Violence
English :
Native/ Bilingual:
Negotiated :
Afrikaans :
Native/ Bilingual:
Negotiated :

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Resume Overview

School Attended

  • New Zealand Institute of Business Studies
  • New Zealand Police College
  • University of Waikato
  • Te Wanaga O Aoteroa Hamilton

Job Titles Held:

  • Senior Case Manager
  • Police Constable
  • Teacher
  • Classroom Teacher's Aide


  • Diploma
  • Graduate Certificate
  • Bachelor of Education
  • Certificate

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