SEARCH

Senior Business Applications Analyst Resume Example

Love this resume?Build Your Own Now
ST
SENIOR BUSINESS APPLICATIONS ANALYST
Career Focus

Results-driven Business Applications Analyst with experience in project management, troubleshooting, testing, and implementation. Adept at working with leadership and business users to prioritize tasks and achieve project goals on time, within budget, and within scope. Experienced at self-managing projects and workloads to meet user requirements and organizational goals. Participates in continuous learning opportunities to maintain solution expertise and expand current skill set. Dedicated to helping organizations achieve the maximum benefits from their IT investments through testing and implementation of value-added applications.



Skills
  • SAP ERP (Sales and Distribution)
  • SAP ERP (Financial Accounting and Controlling)
  • SAP Security
  • Vistex Incentives and Paybacks
  • Vistex Sales Incentives
  • EDI/B2B (IBM Sterling Gentran)
  • SQL Server Integration Services
  • Oracle CPQ Cloud
  • Oracle Sales Cloud (OSC)
  • Oracle CRM On Demand
  • BML/BMQL
  • Salesforce (SFDC)
  • Microsoft Office Suite
Professional Experience
01/2018 to CurrentSenior Business Applications AnalystCompany Name | City, State
  • Project owner, primary business analyst, and point of contact for multiple business applications across the Barilla America infrastructure.
  • Transform user requirements into projects and/or requests for application changes in alignment with global policies and procedures.
  • Provide technical and functional expertise regarding SAP ERP with a primary focus on Sales and Distribution (SD) with regards to all processes and interfaces related to Order-to-Cash (OTC).
  • Define security roles within Barilla America's systems to ensure the right level of authorization is provided to end-users based on their job responsibility.
  • Provide functional expertise regarding Barilla's product lifecycle management system (Enovia) and related interfaces.
  • Proactively monitor interfaces between Barilla's ERP system and external systems to identify and resolve issues.
  • Document business processes and reference guides to provide knowledge transfers to end-users and other IT staff.
  • Develop and maintain relationships with the business teams and manage expectations through thorough understanding of business processes, strategies and goals.
  • Facilitate periodic meetings with business teams to provide updates on projects and issue resolutions.
02/2016 to 01/2018Technical Support EngineerCompany Name | City, State


  • Provided technical support to customers, Original Equipment Manufacturers (OEMs) and Value-Added Resellers (VARs) for resolution of problems related to the implementation, maintenance and use of the CPQ Cloud application.
  • Provided root cause analysis (RCA) through technical investigation of customer's implementation within the time frames determined by leadership.
  • Resolved customer issues within the time frames of service level agreements.
  • Provide technical advice and assistance to Oracle Sales and Consulting teams on diverse customer situations and escalated issues.
  • Delivered post-sales support and solutions to a growing CPQ Cloud customer base while serving as an advocate for customer needs.
  • Facilitated customer relationships with Cloud Operations and Development teams.
  • Resolved all customer issues with a 97% customer satisfaction score.
  • Authored and published at least one knowledge article every 30 days.
  • Provided extensive editing for at least 5 existing knowledge articles every 30 days in order to ensure accuracy for customers.
08/2013 to 02/2016Technical Solution AnalystCompany Name | City, State
  • Investigated, analyzed, and provided comprehensive solutions for service requests by using applicable monitoring and troubleshooting tools and techniques to resolve customer issues that are resolved within the time frames specified in Service Level Agreements.
  • Consulted in the system design, build, configuration and implementation of software solutions using the appropriate tools used by the project team to meet customer requirements and deadlines 99% of the time.
  • Effectively communicated status updates and complex information to applicable audiences, internally and externally to deliver resolutions that exceeded the severity level of the service level agreements.
  • Utilized technical expertise to configure systems and solve customer issues and concerns that minimized downtime to the business units.
  • Customer advisor to Clinical Informatics departments ensuring applicable system access rights, software usage, client notifications, and training in the areas of problem management, and change management policies and procedures.
  • Reviewed and implemented customer change requests that met or exceeded customer expectations.
  • Implemented solutions to customer problems that exceeded service level agreements.
Education
05/2013Bachelor of Arts | Management Information SystemsAurora University, City, State

GPA: 3.88

05/2013Bachelor of Arts | Business And CommerceAurora University, City, State

GPA: 3.88

Associate of Science | BusinessKishwaukee College, City, State

GPA: 3.65

Build Your Own Now

DISCLAIMER

Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

How this resume score could be improved?

Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:

85Good
Resume Strength
  • Completeness
  • Word choice
  • Measurable results
  • Typos

Resume Overview

School Attended

  • Aurora University
  • Kishwaukee College

Job Titles Held:

  • Senior Business Applications Analyst
  • Technical Support Engineer
  • Technical Solution Analyst

Degrees

  • 05/2013 Bachelor of Arts | Management Information Systems
    05/2013 Bachelor of Arts | Business And Commerce
    Associate of Science | Business

Similar Resumes

View All
Senior-Business-Applications-Analyst-resume-sample

Senior Business Applications Analyst

Tenafly, New Jersey