Results-driven Business Applications Analyst with experience in project management, troubleshooting, testing, configuration, and implementation. Adept at working with leadership, business users, and external vendors to prioritize tasks and achieve project goals on time, within budget, and within scope. Experienced at self-managing projects and workloads to meet user requirements and organizational goals. Participates in continuous learning opportunities to maintain industry expertise and expand current skill set. Dedicated to helping organizations achieve the maximum benefits from their IT investments through testing and implementation of value-added applications.
Skills
SAP R3 and S4 (Sales and Distribution)
SAP R3 (Financial Accounting and Controlling)
SAP (Vistex) Incentives Administration
SAP (Vistex) Data Maintenance Pricing
EDI/B2B (IBM Sterling Gentran)
SQL Server Integration Services (SSIS)
Oracle CPQ Cloud
Oracle Sales Cloud (OSC)
Oracle CRM On Demand
BML/BMQL
Salesforce (SFDC)
Microsoft Office Suite
Education
Aurora UniversityAurora, ILExpected in 05/2013 – –Bachelor of Arts:Management Information Systems - GPA:
GPA: 3.88
Aurora UniversityAurora, ILExpected in 05/2013 – –Bachelor of Arts:Business And Commerce - GPA:
GPA: 3.88
Kishwaukee CollegeMalta, ILExpected in 06/2010 – –Associate of Science:Business - GPA:
GPA: 3.65
Professional Experience
Emd Millipore - Business Process Architect Milwaukee, WI, 06/2022 - Current
Primary business analyst/architect and point of contact for SAP S4 related issues and requests.
Review existing and new business processes to identify opportunities and strategies to improve business efficiency.
Local project lead for ServiceNow implementation to increase efficiency of managed services support for S4 HANA.
Primary liaison between business stakeholders and B2B teams for EDI requests and issues.
Project owner, primary business analyst, and point of contact for multiple business applications across the Barilla America enterprise landscape.
Transform user requirements into projects and/or requests for application changes in alignment with global policies and procedures.
Provide technical and functional expertise regarding SAP R3 with a primary focus on Sales and Distribution (SD) with regards to all processes and interfaces related to Order-to-Cash (OTC).
Implemented Sales Incentive module within Vistex on time (10 weeks) and within budget (≈ $125,000) to reduce manual work by 20% and calculation errors by 10%.
Define security roles within Barilla America’s systems to ensure the right level of authorization is provided to end-users based on their job responsibility.
Provide functional expertise regarding Barilla’s product lifecycle management system (Enovia) and related interfaces.
Proactively monitor interfaces between Barilla’s ERP system and external systems to identify and resolve issues.
Document business processes and reference guides to provide knowledge transfers to end-users and other IT staff.
Develop and maintain relationships with the business teams and manage expectations through thorough understanding of business processes, strategies, and goals.
Facilitate periodic meetings with business teams to provide updates on projects and issue resolutions.
Delphix - Technical Support Engineer Texas, AL, 02/2016 - 01/2018
Provided technical support to customers, Original Equipment Manufacturers (OEMs) and Value-Added Resellers (VARs) for resolution of problems related to the implementation, maintenance and use of the CPQ Cloud application.
Provided root cause analysis (RCA) through technical investigation of customer’s implementation within the time frames determined by leadership.
Resolved customer issues within the time frames of service level agreements.
Provide technical advice and assistance to Oracle Sales and Consulting teams on diverse customer situations and escalated issues.
Delivered post-sales support and solutions to a growing CPQ Cloud customer base while serving as an advocate for customer needs.
Facilitated customer relationships with Cloud Operations and Development teams.
Resolved all customer issues with a 97% customer satisfaction score.
Authored and published at least one knowledge article every 30 days.
Provided extensive editing for at least 5 existing knowledge articles every 30 days in order to ensure accuracy for customers and internal employees.
Investigated, analyzed, and provided comprehensive solutions for service requests by using applicable monitoring and troubleshooting tools and techniques to resolve customer issues that are resolved within the time frames specified in Service Level Agreements.
Consulted in the system design, build, configuration and implementation of software solutions using the appropriate tools used by the project team to meet customer requirements and deadlines 99% of the time.
Effectively communicated status updates and complex information to applicable audiences, internally and externally to deliver resolutions that exceeded the severity level of the service level agreements.
Utilized technical expertise to configure systems and solve customer issues and concerns that minimized downtime to the business units.
Customer advisor to Clinical Informatics departments ensuring applicable system access rights, software usage, client notifications, and training in the areas of problem management, and change management policies and procedures.
Reviewed and implemented customer change requests that met or exceeded customer expectations.
Implemented solutions to customer problems that exceeded service level agreements.
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