Senior Business Analyst Project Manager resume example with 12+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • Home: (555) 432-1000
  • Cell:

Accomplished Senior Business Analyst offering 10 years of experience in the field of Information Technology, Retail, Airlines, Hotels, News Agency, Media Entertainment & Financial Services focusing on Business Analysis and Testing. Extensive qualifications in all facets of information systems methodology from conceptual design through documentation, implementation, user training, quality review, and enhancement. Worked extensively with Fortune 500 clients such as Delta Airlines, Kohl's, Wyndham Hotels, NASDAQ OMX Inc., Walt Disney Imagineering & First Data.

  • Scope and project definition
  • Business requirements traceability matrix
  • Requirements gathering
  • User acceptance testing
  • UML use cases, user stories
  • Business process improvement
  • Design Mock-ups & Prototype
  • Project & Demand Management Processes
  • GAP & Cost-benefit analysis
  • Business and requirements analysis
  • SDLC using waterfall & agile
  • JAD & Backlog grooming sessions
  • Star Award by Credit Risk Senior management for delivering & managing several mission critical projects saving $ 2 million to First Data
  • Star Performer award for doing an outstanding job and stretching beyond the capacity to hit the sprint milestones by AVP of Nasdaq Omx Corporate Solutions
  • Awarded the "Star" of the project for completing the Functional specification Document way before the deadline with highest quality amongst all other BA's by Lead BA of Wyndham Hotels.
  • Played key role in design and execution of 60 day implementation model to capture design & development requirements in an iterative development life cycle that reduced lead time by over 50%..
  • Led a 5 person team of multi-country analysts in completing the $ 20 million budget Dragon project.
  • Played key role in analyzing the quality of alerts and determine optimal score to reduce alert volume by at least 70 % since initial ingestion, saving compliance analyst 3 hours daily as part of OFAC screening project.
Senior Business Analyst / Project Manager, 02/2015 to Current
Computer AidPittsburgh Or Whippany Nj, PA,
  • Responsible for delivering & managing several high visibility Credit risk projects with zero escalations.
  • Involved in gathering & defining several compliance & credit risk requirements in order to build an automated tool that would screen FD merchants against a sanction list & generate alerts to compliance team.
  • Perform data validation/reconciliation using sources and targets..
  • Facilitated data mapping exercise for all Domestic & International RMW & OFAC Business Units.
  • Played key role in the deployment of new BAMS platform to monitor merchant fraud involving integration with several downstream applications.
  • Helped users in User Acceptance Testing to mitigate risk associated with several Fraud Mandates such as EMV, MC, & APM mandate
  • Reported weekly status of Mission Critical programs to SVP Credit Risk
Senior Business Analyst, 07/2014 to 01/2015
Wolters KluwerMO, State,
  • Worked on 3 projects responsible for the estimation,creation and construction of Disney theme parks worldwide.
  • Added value to the business by turning a "Paper & Pen" process to a full fledged web application, saving customers a dramatic amount of time.
  • Worked closely with Application Developer and DBA to map and create various database entries/tables by analyzing the data from scratch.
  • Created User Guide for all 3 applications as part of sustainment and usability.
  • Acted as Application Designer by creating & suggesting several design mock-ups & prototypes.
  • Recommended Functional Requirements & Change Request Templates to help client streamline their existing process.
Story Author, 10/2013 to 07/2014
Abbott LaboratoriesCoolidge, AZ,
  • Involved in various requirements, planning and grooming sessions to deliver the stories for GlobeNewsWire Press Release application for North America and European Customers.
  • Worked closely with PO's and Proxy PO's to create One-pager for different Feature groups or set of high level requirements.
  • Captured all the business requirements by documenting them in the form of Epics & User Stories.
  • Reviewed, prioritized the user stories with PO's and created Sprint /Product Backlog in VersionOne.
  • Facilitated Backlog Grooming sessions for 2 towers of GNW to make sure that development team understood the user stories and estimated them for planning purposes.
  • Participated in impact analysis caused by upstream or downstream business changes
  • Reviewed user stories with the product design team so that they could come up with Prototype.
  • Acted as one of the user role for the entire GNW Product during Sprint Review/Demo meeting to demonstrate the functionality that was built during the sprint.
Business Analyst, 01/2013 to 10/2013
Wolters KluwerAZ, State,
  • Involved in few enhancements like increasing the site content and adding new tabs on the web pages.
  • Involved in the Requirements Tool POC/Pilot wherein we analyzed the in-house tools like ProVision and HPQC ALM for requirements gathering purpose.
  • Facilitated JAD sessions to identify business requirements and then documented them in a format that can be reviewed and understood by both business and technical people.
  • Involved in UCP (Use case estimation model) with other BA's and SME's for future allocation of BA resources.
  • Market research of actual requirements tool and comparisons with in-house tools.
  • Analysis and data entry of requirements into HPQC ALM.
  • Provided recommendation of the requirements tool POC to the client.
Senior Business Analyst, 11/2012 to 01/2013
Coborn'sMenomonie, WI,
  • I was the Senior Business Analyst for "Crew's WODM Pilot legality project" developed to define Flight, Duty limitations and rest requirements for Flight crew members (Pilots).
  • The project helped customers to experience the IBM's WODM tools capability to Post Violations for different business rules defined by FAA.
  • Created detailed Business Rule Catalog, a requirement document to a level where developers and users can interpret the design.
  • Involved in various design meetings with the architect and the business team to create business model from scratch.
  • Created XML mockup data and test suites with multiple scenarios for validating purposes.
  • Managed and coordinated integration, regression, performance and user acceptance testing using IBM's WebSphere Decision Center.
Project Coordinator/Senior Business Analyst, 03/2012 to 11/2012
Abbott LaboratoriesEugene, OR,
  • I was the Project coordinator and Senior Business Analyst for "Polaris" developed to improve the customer experience for the entire shopping and booking process for
  • Helped customers to experience the new look and feel of the website by providing them additional features.
  • Conducted Use case walk through in an effort to identify and realize the process and flows involved in the system.
  • Created functional specifications including descriptive text, process flows, and other information needed to describe required system changes for development, QA, and other units.
  • Involved in various design meetings with RazorFish (RF) to receive the assets (Images, Styleguides, Wireframes) for the Polaris project.
  • Built client relationships and managed client expectations throughout the project.
Business Analyst/Project Lead, 05/2011 to 02/2012
BoeingMukilteo, WA,
  • "Financial Information Reporting System Tool" (FIRST) developed to accomplish consistent reporting for IT Finance & resolve any gaps in available data; create a user-friendly web application to maintain administrative data, enter forecast data and query at multiple levels.
  • Integrated Project Reporting Tool (PRT), Project Plan Tool (PPT), and Finance Reporting Tool (FRT) into FIRST (Financial Information Reporting System Tool) Oracle database using FIRST frontend.
  • Worked with the business and technology users to establish a consistent training strategy for the deployment of FIRST and ensured their training needs were met.
  • Tracked the progress of the project by writing Implementation Plan, Status Reports and Minutes of the Weekly Meeting.
  • Developed Operational Plan document which would describe the strategic work plan, recovery procedures and ways of achieving milestones for this particular application.
  • Wrote Knowledge Team Support Requirements as part of Delta Help Desk support documentation.
Business Analyst, 03/2010 to 03/2011
Kohl's (RevereIT)City, STATE,
  • Involved in "automation and streamline Import Replenishment" process that enabled the Import Replenishment model to scale up its operations for both planning and merchant execution as well as the execution on the logistics side.
  • Involved in Kohls Order Optimization (KOO) Improvement process which enabled improved user and customer experience through automation, better integration, and increased efficiencies which lead to reduced merchant turnover.
  • Responsible for gathering day-to-day inventory management requirements, involving sales/inventory projection, import commits/domestic ordering, safety stock calculations, supply chain/logistics coordination, and reporting.
  • Integrated Warehouse Management system (WMS) with Point of Sale (POS) system to provide end-to-end supply chain solutions.
  • Conducted training on managing the requirements" using Boland CaliberRM to more than 3 BSA's.
Project Engineer, 10/2005 to 05/2007
Wipro LimitedCity, STATE, India
  • Develop an automated printer driver build process tool to help reduce the cycle/operational time
  • Performed Gap Analysis for the project, application design, integration, and testing.
  • Recognized for outstanding contributions and awarded Feather in the cap for process improvement skills.
Master of Science: Information Management, Expected in 2009
Syracuse University - Syracuse, NY

Coursework in Project Management, Risk Management, System Analysis & Design.


MS Visio, Actimize, Sharepoint, Borland CaliberRM, HP ALM, VersionOne, IBM WODM (Rule's Engine), BalsamiqMockups, Clarity, Actimize, MS Project, MS Office, MS SQLServer, MS Access,HPQC, HP Service Manager, XML, Market research, Optimization, Product design, Project management, Demand Management, Operational efficiency, QA, requirements gathering, Scrum, UML, Web applications, Impact Analysis

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Resume Overview

School Attended

  • Syracuse University

Job Titles Held:

  • Senior Business Analyst / Project Manager
  • Senior Business Analyst
  • Story Author
  • Business Analyst
  • Senior Business Analyst
  • Project Coordinator/Senior Business Analyst
  • Business Analyst/Project Lead
  • Business Analyst
  • Project Engineer


  • Master of Science

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