LiveCareer-Resume

senior beauty advisor resume example with 6+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
Professional Summary

Multi-tasking senior director well-known for creating positive workplace culture and high-performing teams. Demonstrated Product and customer service expertise, including competitive offerings, pricing and market positioning. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. I am looking to be as service to customers and guide a driven team to success.

Accomplishments
  • Collaborated with team of 187 demonstrators in the development of Uppercase Living vinyl lettering; which was new to interior design with a high success rate and top sales.
Skills
  • Monitor Equipment
  • Sell Products
  • Media Spokesperson
  • Coordinate Events
  • Project Management
  • Process Payments
  • Market Understanding
  • Order Supplies
  • Sales Activities
  • Operational Efficiency
  • Greet Guests
  • Quality Standards
Work History
Senior Beauty Advisor, 01/2018 to Current
Securitas Electronic Security, , Traverse City, MI
  • Helped customers feel relaxed and comfortable through conversation and personal relatability.
  • Promoted additional products and services to increase sales numbers and revenue with diverse selection.
  • Analyzed customer skin to assess conditions and skin type and suggest products and treatments.
  • Arranged merchandise to present visually appealing displays and attract clientele.
  • Recommended specific hair and beauty products to meet individual customer needs.
  • Processed product purchases and payments, coordinating packaging, inventory management and varying customer requests simultaneously.
  • Met sales goals, supporting organizational health through consistent and reliable service.
  • Demonstrated cosmetic application best practices to achieve desired styles.
  • Developed community reputation through commitment to customer satisfaction and strong client relationships.
  • Gave product demonstrations for customers on various products.
  • Completed individualized assessments and gave advice to customers related to skin and haircare needs.
  • Properly promoted new beauty items to all clients through professional tutorials.
  • Performed over 65 makeovers per in 2023.
  • Ordered new products and stocked shelves and display counters.
  • Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
  • Processed payments, entering sales in register for prompt customer service.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Identified skin and hair needs of customers to provide assistance in choosing best products.
  • Developed in-depth product knowledge and kept up to date with latest trends in beauty to avail of resources and apply best practices.
  • Applied makeup and skincare products to customers following guidelines to enable testing of brand.
  • Trained new staff in product knowledge and customer service protocols.
  • Followed up with customers to increase satisfaction with purchases and services.
  • Helped clients achieve desired looks for daily wear and special events by designing makeup strategies for each scenario.
Customer Service Representative, 04/2017 to 05/2019
Catholic Charities Of Buffalo, , Nashville, TN
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Responded to customer requests for products, services, and company information.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.
  • Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Delivered prompt service to prioritize customer needs.
  • Responded proactively and positively to rapid change.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Promptly responded to inquiries and requests from prospective customers.
  • Trained new personnel regarding company operations, policies and services.
  • Promoted available products and services to customers during service, account management, and order calls.
  • Managed timely and effective replacement of damaged or missing products.
  • Enhanced productivity levels by anticipating needs and delivering outstanding support.
  • Reached out to customers after completed sales to suggest additional service or product purchases.
  • Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues.
  • Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
Senior Director, June to 09/2005
Uppercase Living, , Tennessee
  • Directed design and execution of business transformation initiatives to drive performance, profit optimization and growth opportunities.
  • Drove strategic improvements to enhance operational and organizational efficiencies.
  • Fostered work culture of collaboration and inclusion to increase morale and reduce turnover.
  • Led development of business operation processes and policies.
  • Planned and integrated project and program schedules.
  • Strategized and executed business plans for customer operations design, development and maintenance.
  • Leveraged professional networks and industry knowledge to strengthen client relationships.
  • Assisted with sales and marketing strategies to foster achievement of revenue goals.
  • Formed strategic partnerships and connected with potential clients to drive business development.
  • Spearheaded innovative approaches to resource allocation and strategic planning.
  • Established departmental performance goals and provided feedback for underperforming areas.
  • Executed business plans and developed Type tools to facilitate project initiatives, trainings and administrative activities.
  • Led projects to boost sales productivity using change methodologies to increase sales revenue by Number% and sales productivity by Number%.
  • Prioritized and allocated valuable resources to meet business targets.
  • Managed and trained a team of 146 demonstrators and coached them to be a successful part of the company.
  • Optimized operational processes using analytics tools to address client-specific metrics.
  • Set strategic plans and Type goals to strengthen operations and drive growth.
  • Monitored office workflow and administrative processes to keep operations running smoothly.
Education
: Business Management, Expected in to Draugns Junior College - Nashville, TN,
GPA:
CNA Certification : Nursing Assistance, Expected in to Agape English Language Institute For Internationals - Columbia, SC
GPA:
Languages
Spanish:
Native or Bilingual
Negotiated:

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Resume Overview

School Attended

  • Draugns Junior College
  • Agape English Language Institute For Internationals

Job Titles Held:

  • Senior Beauty Advisor
  • Customer Service Representative
  • Senior Director

Degrees

  • CNA Certification

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