Professional Assistant Store Manager with 2 years' experience in training and managing retail staff. Exceptional team leadership qualities and operational management capabilities. Well-versed in delivering exceptional customer communication and customer service. Talented in ensuring performance complies with applicable standards, rules and regulations.
Skills
Customer Service
Customer relations
Sales strategies
Merchandising
Workforce Management
Sales Techniques
Supervision and training
Employee development
Proficient in spanish
POS systems operations
Issue resolution
Experience
10/2015 to 06/2021
Senior Assistant Store ManagerNorthern Tool – Lakeville, MN,
Set schedules and delegated assignments based on team strengths to optimize floor coverage and service levels.
Assisted in overall day-to-day operations of store, including continuous development of effective store associates to achieve desired sales and results.
Maintained retail store presentation by overseeing merchandise replenishment, customer courtesy and inquiry response.
Provided mentorship for employees to generate sales, promote effective upselling and cross-sell to improve retail productivity.
Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
Led teams in planning, implementation and execution of merchandising and operating initiatives to streamline business effectiveness.
Fielded customer complaints, resolved disputes and answered questions to promote store engagement and effectiveness.
Coached and developed store associates through formal and informal interactions.
Oversaw aspects of maintenance, inventory and daily activity management.
Reviewed monthly sales and performance reports to support operational planning and strategic decision-making.
Trained, managed and motivated employees to promote professional skill development.
12/2017 to 02/2019
TellerHorizon Bank – Noblesville, IN,
Entered member transaction data into online banking software.
Researched and resolved customer issues on personal savings, checking and lines of credit accounts.
Directed specific questions to appropriate branch personnel.
Balanced daily cash deposits and vault inventory with zero error rate.
Met or exceeded sales goals by promoting bank products and services in every interaction.
Promoted facility security by monitoring customer behaviors and following established protocols to protect individuals and assets.
Processed treasury, tax and loan payments.
Received regional branch recognition award for outstanding customer service.
Verified amounts and integrity of every check or funds transfer.
Adhered to financial services security and audit procedures.
Processed cash withdrawals.
Managed opening and closing times for main branch.
Counted as much as $60,000 in daily funds with manual and machine-assisted methods.
08/2006 to 07/2012
TellerHorizon Bank – Okemos, MI,
Entered member transaction data into online banking software.
Researched and resolved customer issues on personal savings, checking and lines of credit accounts.
Fulfilled diverse duties to provide customer service, operate money counters, balance and replenish ATMs, maintain accounts and open new accounts.
Counted in daily funds with manual and machine-assisted methods.
Generated reports and notification letters to distribute to account holders.
Balanced daily cash deposits and vault inventory with zero error rate.
Directed specific questions to appropriate branch personnel.
Met or exceeded sales goals by promoting bank products and services in every interaction.
Promoted facility security by monitoring customer behaviors and following established protocols to protect individuals and assets.
Assessed daily reports and generated notification letters to delinquent account holders.
Processed treasury, tax and loan payments.
Received regional branch recognition award for outstanding customer service.
Verified amounts and integrity of every check or funds transfer.
Adhered to financial services security and audit procedures.
Processed cash withdrawals.
Managed opening and closing times for main branch.
Maintained confidentiality of bank records and client information.
Ordered checks, placed stop payment orders and conducted additional special services for customers.
Met or exceeded sales goals by promoting bank products and services in customer interactions.
Identified and reported suspicious behavior to security personnel as appropriate.
Handled cash transactions, balanced cash drawers, performed loan payments and issued cashier's checks.
Cashed customer checks, verified identification and checked account balances in accordance with bank policy.
Performed basic administrative tasks regarding banking products, including handling phone calls, inquiries and emails.
Balanced bank's vault of daily cash for withdrawals and deposits.
Education and Training
Expected in 06/2003 to to
High School Diploma: David Starr Jordan High - Long Beach, CA GPA:
Any information uploaded, such as a resume, or input by the user is owned solely by the user, not LiveCareer. For further information, please visit our Terms of Use.