Accomplished Manager of Production Operations and Citrix Systems Administrator with extensive technology experience, managing networks to support broad-range operations, regional organizations, and providing technical support.
Windows 2003-2008 servers, Windows 2000 Professional workstations, Windows XP, Windows 7, Windows 8,MAC, Linux, Citrix MetaFrame 1.8, Xpe, Presentation 4.x, XenApp 5.0, XenApp 6.5 and 7.6 platforms and XenDesktop 5.x-Provisioninng Server 6.1.
Expert knowledge of MS Office Suite, including installation and setup of Outlook, and varied e-mail client applications to connect Internet mail, or Exchange server.
Adept in resolving technical challenges in first-tier to third-tier support styles, remaining poised, confident, and professional in stressful and time-sensitive situations. MS Project, MS PowerPoint, Windows 2000-2008 and 2012, Windows XP Professional, Citrix NetScaler, Citrix Edgesight Monitoring, Presentation Server 4.0, XenApp 5.x-6.5, and XenApp/XenDesktop 7.6, Citrix Web Interface and StoreFront 2.5-3.0, XenServer, VMWare, SQL 2000-2008, Oracle 8.x,, Backup Exec 7.0, ArcServe 6.5 and 2000, Banyan Vines 5.54.6, UNIX 4.1, Pkzip Utilities, IPMonitor, and Dell and HP Management Utilities.
IBM compatible machines (Compaq/Dell), Dell PowerEdge 2450 and 4400, Cisco PIX 515 and 520 Firewalls, 3Com SuperStack II Desktop Switches, Cisco Routers
03/2011 to Current
Senior Architect, CitrixXL GLOBAL SERVICE － STAMFORD, CT
Provide 3rd Level support for many critical issues experienced by the user community.
Create detailed documentation for all processes affecting the Citrix XenApp and XenDesktop environment.
Lead projects affecting the Citrix XenApp and XenDesktop location and work with various businesses leads to develop plans for the execution of projects.
Work effectively with other IT teams to manage issues affecting the user base and to work on problem resolutions.
Key Achievements: Third Level Support for critical Citrix issues which the user base experiences.
Worked on a Proof of Concept for Dell Wyse and HP Thin Client to access Citrix XenApp and XenDesktop Recourses.
Enabled Lync access for Audio and Video functions via Citrix XenDesktop.
Team leader in project scope for high-level client initiatives for various business functions within the company.
Lead in XenDesktop 5.6 and Provisioning server 6.1 project to migrate existing Desktop access from a legacy VMware environment.
Implemented a secure Citrix Netscaler Portal for external users to access Citrix XenApp Farms.
Manage Upgrades of Netscaler firmware for improved performance and functionality Manage secure access via Netscaler policy configuration in conjunction with XenApp and XenDesktop lock down functions.
Monitor Netscaler pair status and uptime with Citrix Command Center and Citrix HDX Insight Monitor.
Implemented Dual Factor Authentication method for Citrix users using RSA and Windows LDAP/EDS authentication.
05/2008 to 03/2011
Data Center ManagerSTROZ FRIEDBERG LLC － Westport, CT
Provide daily administrative functions and monitoring for a Data Center in Westport, CT; a secondary failover site in Shelton, CT as well as our European Data Center located in the UK.
Provide leadership in deploying E-Discovery projects, executed in the US and abroad.
Present a 32 Bit application for our hosted clients via Citrix Netscaler using current Xenapp Servers technology with Oracle Database backend housing well over 40 Terabytes of data in a secure SSL protocol.
Key Achievements: Implemented Multi Factor Authentication method for Citrix users using SafeNet SafeWord 2008.
Team leader in settings project scopes for high-level client initiatives and Data Center functions.
Responsible to settings up a secure Netscaler solution for 800 E-Discovery review clients, which access the Citrix XenApp Farm from all over the world.
Provide IP restriction to prevent user access from external locations specified by our clients.
Project leader in Cisco switch migration from stackable 3750 G/E switches to a Nexus 7010.
Responsible to setting up a portable E-Discovery processing and reviewing system that can be used anywhere in the world.
11/2000 to 05/2008
Manager of Production OperationsCOMPUTERSHARE LTD － Shelton, CT
Effective Project Management skills while providing leadership and direction for IT personnel and data center staff, generating $3 million in revenues annually and supporting over 200 clients with approximately 100,000 web users.
Managed migration project for a Citrix Presentation server hosted application and a Web based hosted application to VMWare server technology.
Establish, configure, and administer remote access via Internet host data center for client options repositories.
Key Achievements: Manage team of engineers who provide high-level support for the production, staging, UAT and pre-data management environments in a secure data center environment.
Project Management of data center migration projects and coordinate efforts with various regional IT Personnel, Development and Third-Party Vendors.
Coordinate efforts with software, mechanical, security, and Windows engineers to support all environments dealing with Production hosted applications.
Process Change Management documents for approval of all changes in all environments related client access and support.
Provided hands-on leadership for migration of 800-user server environment from Citrix MetaFrame 1.8 to Citrix MetaFrame XPe and Citrix Presentation Server 4.0 using NFuse-Secure Gateway Technology with SSL.
Installed and configured Dell PowerEdge high-end servers with NT 4.0, Citrix MetaFrame 1.8, and SQL options database.
Installed and setup Citrix connectivity with a 32-bit application via the Internet coupled with restrictive Windows 2000 profile security parameters.
Established security standards for Internet data hosting center by installing and configuring Cisco Pix Firewall 515.
Initiated fault tolerant system by implementing diagnostic and remote monitoring software.
Recommended and implemented hardware during company start-up, creating a platform, which generates over $3 million in revenue annually.
Successfully monitored and managed SQL 2000 database servers, initiating query and backup procedures.
09/1998 to 11/2000
Network Systems AnalystMERRILL CORP － Norwalk, CT
IT Project Manager of a large D.C.
image project; offering remote access to various clients via Internet using Citrix MetaFrame 1.8 to three-tiered Oracle 8i application.
Instrumental in resolving routine, complex, and/or unusual network and remote access issues relating to document imaging software.
Key Achievements: Team lead in a high profile project with the SBA to setup a Data Center, in Washington D.C., in an effort to process loan documentation into image files for review by purchase agents.
Maintained and monitored the Washington D.C.
Data Center remotely as well as managed vendor relations and consultants.
Standardized operations by constituting procedural documents for daily activities and client projects.
Provided Export Program specifications for client imaging information and data files.
Key contributor to the success of large imaging projects, establishing and configuring network connectivity for E-Tech deployments.
Education and Training
Bachelor of Arts Degree: Political Science/International RelationsTHE UNIVERSITY OF CONNECTICUT － Storrs, CTPolitical Science/International Relations
Citrix Certified Administrator, Microsoft Certified Professional Windows 2000
Fluent in written and spoken Spanish and English
3Com, administrative functions, ArcServe 6.5, Audio, Backup Exec 7.0, backup, Banyan Vines 5.54.6, C, Change Management, Cisco, Cisco Routers, Citrix, Citrix Certified Administrator, Citrix MetaFrame, Citrix MetaFrame 1.8, Compaq, Hardware, Concept, Client, clients, data management, database, Dell, direction, documentation, e-mail, English, Firewalls, Firewall, Gateway, HP, IBM compatible, image, imaging, Internet mail, IP, LDAP, leadership, Team lead, Team leader, Linux, loan documentation, MAC, mechanical, access, Microsoft Certified Professional, Exchange server, MS Office Suite, Outlook, MS PowerPoint, MS Project, SQL 2000, Windows 7, Windows 8, Windows, Windows 2000, 2000, NT 4.0, Windows XP, migration, network, Oracle 8.x, Oracle 8i, Oracle Database, Personnel, Pkzip, PowerEdge, processes, Project leader, Project Management, Servers, Spanish, SQL, SSL, Switches, switch, UNIX 4.1, Upgrades, Utilities, vendor relations, Video, Windows 2000 Professional, written