Senior Analyst Sales Operations resume example

· Produced training development programs using variety of vehicles including seminars, hands-on training and webinars.

· Determined sales training needs by observing sales transactions, reviewing sales reports and receiving input from sales managers.

· Increased program success by proactively reviewing different system aspects to identify and address enhancement opportunities.

· Boosted confidence of new store employees by providing skilled training on store procedures, policies, sales and customer service.

• Trained newly hired top talent to fill key positions and maximize productivity.
• Created and offered additional materials to enhance training.
• Reduced process gaps by effectively training new hires on best practices and protocols.
• Proactively identified and solved complex problems related to employee training, management and business direction.
• Elevated team member performance while cultivating customer relationships to drive sales.
• Completed frequent assessments of training materials, structure and success rates in order to enhance program.
• Documented participant attendance, engagement and progress.
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• Developed and coordinated trainings to help individuals learn company policies and procedures and job tasks.
• Delivered in-depth, valuable training sessions to [Number] employees both in-person and via teleconferencing systems.
• Created training schedules to meet hiring demands of [Type] and [Type] departments.
• Maintained strong knowledge of [Area of expertise] by participating in workshops, conferences and online education classes.
• Tested trainees on materials to determine levels of understanding and areas requiring further instruction.
• Produced effective training materials using [Software] to engage and educate individuals.
• Identified areas of concern uncovered during training sessions and suggested methods to reduce risk.

• Restocked inventory upon shipment arrival and checked merchandise into [Software] system to maintain accurate records.
• Developed and optimized store schedules to meet expected coverage demands and maintain optimal service levels.
• Delegated work to employees based on shift requirements, individual strengths and unique training.
• Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
• Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
• Trained employees on store security, monetary procedures and customer service expectations.
• Assessed, optimized and elevated operations to target current and expected demands.
• Worked closely with [Job title] to formulate and build store brand and strategy.
• Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
• Corrected operational discrepancies by developing and executing process improvements.
• Oversaw merchandising and displays, signage, decorations and cleaning to maintain safety and readiness for customers.
• Resolved customer problems by investigating issues, answering questions and building rapport.
• Mitigated regulatory risks by coordinating audits to comply with protocols.
• Maintained current accounts and deposited funds to keep on-site cash low.
• Met budget targets by controlling expenses and eliminating wasteful behaviors.
• Oversaw inventory management through cycle counts, audits and shrinkage control.
• Secured store perimeter and enforced safety procedures to minimize losses and protect assets.
• Hired, trained, evaluated performance and enforced disciplinary actions for [Number] associates.
• Minimized financial discrepancies by accurately controlling monthly operations budget.
• Shared product knowledge with customers and offered personal recommendations to boost upselling and cross-selling goals.
• Managed inventory tracking and physical inventory counts to minimize loss.
• Opened and closed store by processing daily paperwork, balancing register drawers, producing staffing schedules and preparing deposits.
• Coached and empowered employees by creating and sharing motivational vision plans.
• Oversaw POS operations and cash management to reduce errors.