Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:

Hardworking and reliable Operations Analyst with strong ability in [Task] and [Task]. Offering [Skill], [Skill] and [Skill]. Highly organized, proactive and punctual with team-oriented mentality. Motivated and results-driven Operations Analyst with proven track record in data analytics and process optimization. Proven ability to identify business needs and develop valuable solutions to drive accuracy and process efficiency. Drive business effectiveness through recommendations based on data findings. [Job Title] with talent for [Task] and [Task]. Strong knowledge of POS Systems and Risk [Area of expertise]. Communicative and team-oriented with proficiency in [Software]. Proven history of fostering [Action] to meet team, individual and management objectives.

  • System testing
  • Project management
  • Microsoft Excel
  • Microsoft PowerPoint
  • Computer skills
  • Training & Development
  • Troubleshooting
  • Time management
  • Data management
  • Team management
Senior Analyst Sales Operations, 03/1998 to Current
Xpo LogisticsWest Fargo, ND,
  • Conferred with personnel to support successful functioning of newly implemented systems or procedures.
  • Tracked project costs and status, reported on risks, and made recommendations on corrective actions.
  • Trained and explained complex processes to end users in clear and concise manner.
  • Performed quantitative and qualitative evaluations to measure effectiveness of field programs and operations.
  • Compiled and presented reports on findings to senior management teams.
  • Collected and analyzed data to evaluate operational issues and make process improvement recommendations.
  • Delivered [product or service] to customer locations on time.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Drove performance report development and crafted insightful analysis to produce demonstrable improvements and results.
Trainer, 09/2002 to 12/2004
Amerihome Mortgage CompanyIrvine, CA,

· Produced training development programs using variety of vehicles including seminars, hands-on training and webinars.

· Determined sales training needs by observing sales transactions, reviewing sales reports and receiving input from sales managers.

· Increased program success by proactively reviewing different system aspects to identify and address enhancement opportunities.

· Boosted confidence of new store employees by providing skilled training on store procedures, policies, sales and customer service.

  • Trained newly hired top talent to fill key positions and maximize productivity.
  • Created and offered additional materials to enhance training.
  • Reduced process gaps by effectively training new hires on best practices and protocols.
  • Proactively identified and solved complex problems related to employee training, management and business direction.
  • Elevated team member performance while cultivating customer relationships to drive sales.
  • Completed frequent assessments of training materials, structure and success rates in order to enhance program.
  • Documented participant attendance, engagement and progress.

  • Developed and coordinated trainings to help individuals learn company policies and procedures and job tasks.
  • Delivered in-depth, valuable training sessions to [Number] employees both in-person and via teleconferencing systems.
  • Created training schedules to meet hiring demands of [Type] and [Type] departments.
  • Maintained strong knowledge of [Area of expertise] by participating in workshops, conferences and online education classes.
  • Tested trainees on materials to determine levels of understanding and areas requiring further instruction.
  • Produced effective training materials using [Software] to engage and educate individuals.
  • Identified areas of concern uncovered during training sessions and suggested methods to reduce risk.
Store Operations Manager, 09/1999 to 09/2002
Safelite AutoglassSeattle, WA,
  • Restocked inventory upon shipment arrival and checked merchandise into [Software] system to maintain accurate records.
  • Developed and optimized store schedules to meet expected coverage demands and maintain optimal service levels.
  • Delegated work to employees based on shift requirements, individual strengths and unique training.
  • Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
  • Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
  • Trained employees on store security, monetary procedures and customer service expectations.
  • Assessed, optimized and elevated operations to target current and expected demands.
  • Worked closely with [Job title] to formulate and build store brand and strategy.
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Corrected operational discrepancies by developing and executing process improvements.
  • Oversaw merchandising and displays, signage, decorations and cleaning to maintain safety and readiness for customers.
  • Resolved customer problems by investigating issues, answering questions and building rapport.
  • Mitigated regulatory risks by coordinating audits to comply with protocols.
  • Maintained current accounts and deposited funds to keep on-site cash low.
  • Met budget targets by controlling expenses and eliminating wasteful behaviors.
  • Oversaw inventory management through cycle counts, audits and shrinkage control.
  • Secured store perimeter and enforced safety procedures to minimize losses and protect assets.
  • Hired, trained, evaluated performance and enforced disciplinary actions for [Number] associates.
  • Minimized financial discrepancies by accurately controlling monthly operations budget.
  • Shared product knowledge with customers and offered personal recommendations to boost upselling and cross-selling goals.
  • Managed inventory tracking and physical inventory counts to minimize loss.
  • Opened and closed store by processing daily paperwork, balancing register drawers, producing staffing schedules and preparing deposits.
  • Coached and empowered employees by creating and sharing motivational vision plans.
  • Oversaw POS operations and cash management to reduce errors.
Education and Training
: Business Management, Expected in
Hillsborough Community College - Tampa, FL
: Fashion Design, Expected in
Mt Ida College - Newton, Ma,

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School Attended

  • Hillsborough Community College
  • Mt Ida College

Job Titles Held:

  • Senior Analyst Sales Operations
  • Trainer
  • Store Operations Manager


  • Some College (No Degree)
  • Some College (No Degree)

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