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senior advisor resume example with 7+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
Summary
4 months of experience as CSR for Helthcare.gov (Maximus sub-contracted) 6 months customer service experience in retail working at Walmart 9 months as an advisor 3 months as a senior advisor with Teleperformance Computer skills with data entry and remote systems Inbound phone call experience
Highlights
  • Troubleshooting proficiency
  • Exceptional telephone etiquette
  • Patient and diligent
  • Top 10% stack rankings at Maximus federal services
  • Experienced in all major operating systems 
  • MS Office proficiency
Accomplishments
Promoted to Senior advisor and cross trained in all areas available with teleperformance. Ranked 180 out of 2300 in department at Maximus.
Experience
Senior Advisor, 09/2015 - Current
Columbia University New York, NY,
    Technical support advisor supporting multiple products. Then became a senior advisor as the highest level of phone support. Responsibilities include maintaining commitments with customer call backs and fallowing up with engineering addressing new and developing issues.
Overnight cashier, Customer service, 05/2015 - 11/2015
Forward Air Jacksonville, FL,
worked as a overnight cashier, stocked shelves and helped in back room stocking, helped customers as a customer service representative when customer service desk was closed at night.


Customer service representitive, 09/2014 - 01/2015
Raising Cane's Council Bluffs, IA,
 
worked with customer's managing accounts on healthcare.gov, helped in creation of accounts and filling out applications for health insurance. Explained insurance basics and helped consumers pick plans that would best meet their needs.

Crew, 05/2012 - 05/2013
Crew McDonalds City, STATE, was cross trained in all areas working both in grill and in front counter taking orders as cashier, excelled as a trainer of new employees and leader amongst the team.

Education
High School Diploma: General education, Expected in
-
College of Western Idaho - Boise, ID
GPA:
Status - completed one year of basic courses
Skills
Professional and friendly, Strong public speaker, Multi-tasking, Computer Proficiency with Mac and PC, Microsoft Office Suite proficiency​


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Resume Overview

School Attended

  • College of Western Idaho

Job Titles Held:

  • Senior Advisor
  • Overnight cashier, Customer service
  • Customer service representitive
  • Crew

Degrees

  • High School Diploma

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