4 months of experience as CSR for Helthcare.gov (Maximus sub-contracted) 6 months customer service experience in retail working at Walmart 9 months as an advisor 3 months as a senior advisor with Teleperformance Computer skills with data entry and remote systems Inbound phone call experience
Exceptional telephone etiquette
Patient and diligent
Top 10% stack rankings at Maximus federal services
Experienced in all major operating systems
MS Office proficiency
Promoted to Senior advisor and cross trained in all areas available with teleperformance. Ranked 180 out of 2300 in department at Maximus.
Senior Advisor10/2015 to CurrentTeleperformanceBoise, ID.
Technical support advisor supporting multiple products. Then became a senior advisor as the highest level of phone support. Responsibilities include maintaining commitments with customer call backs and fallowing up with engineering addressing new and developing issues.
Overnight cashier, Customer service06/2015 to 12/2015WalmartBoise, ID.
worked as a overnight cashier, stocked shelves and helped in back room stocking, helped customers as a customer service representative when customer service desk was closed at night.
Customer service representitive10/2014 to 02/2015MaximusBoise, ID
worked with customer's managing accounts on healthcare.gov, helped in creation of accounts and filling out applications for health insurance. Explained insurance basics and helped consumers pick plans that would best meet their needs.
Crew06/2012 to 06/2013Crew McDonaldsMeridian, ID.was cross trained in all areas working both in grill and in front counter taking orders as cashier, excelled as a trainer of new employees and leader amongst the team.
High School Diploma: General educationCollege of Western IdahoBoise, ID, Ada Countycompleted one year of basic courses
Professional and friendly, Strong public speaker, Multi-tasking, Computer Proficiency with Mac and PC, Microsoft Office Suite proficiency