Senior Adviser - Core Credit Resume Example
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SENIOR ADVISER - CORE CREDIT
Summary
Diligent Software Development Manager adept at managing short-term and long-term releases. Expert in
product development, release planning, change management and product strategy.
Skills
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Accomplishments
- Set up an International strategy for a new product launch
- Created Custom Event-Based Solution that saved the company over $900,000 in development costs generating over $25,000,000 in yearly revenue.
- Migrated one of the Top 5 Financial Institution's account management campaign from Mainframe platform to Open System Platform, while providing 100+ deliverables to satisfy all migration requirements
- Directed projects for 4 Fortune 50 clients: Bank of America, JP Morgan Chase, State Farm Insurance, and GE, while working on various Tier 1 and Tier 2 clients
Experience
04/2017 to Current
Senior Adviser - Core CreditWayfair Llc － Perris , CA
- Responsible for implementation of new Core Credit products in international markets
- Working on collaboration within a matrix environment to help launch new products and implementation on existing product to increase revenue generation
02/2013 to Current
Senior ManagerHewlett Packard Enterprise － Teleworker , AZ
- Created Custom Event-Based Solution that saved company over $900,000 in development costs generating over $25,000,000 in yearly revenue.
- Migrated one of the Top 5 Financial Institution's account management campaign from Mainframe platform to Open System Platform , while providing 100+ deliverables to satisfy all migration requirements Directed projects for 4 Fortune 50 clients: Bank of America, JP Morgan Chase, State Farm Insurance and GE Led a team of cross-functional resources to migrate one of the top 5 customer from mainframe environment to open system environment.
- In the migration process, manage accurate and up-to-date project plan, testing methodologies, and multiple customer deliverables Manage team of Customer Support Consultants (CSC) to handle customer interaction in obtaining requirements for custom event-based solutions Manage team of Technical Architectures, handling complex, sophisticated and new idea projects, and allocating resources to ongoing projects Lead triage on production issues and troubleshoot/brainstorm ideas for resolution Manage Solution Review Board for new batch product ideas with cross-functional production and IT teams Develop accurate development estimates and draft project resource plans and timelines Mentor associates to take on leadership roles and help them create and manage their performance improvement plans.
05/2011 to 02/2013
Solutions Consultant SeniorPae Incorporated － Yakima , WA
- Led struggling operations team to manage/support delivery and maintenance of credit event-based solution Interacted with external customers to manage requirements gathering and implementation of custom solutions Helped resources who worked with internal IT group in translating customer requirements into high and low level designs Managed resources to perform user acceptance testing and implementation of final custom solution Oversaw resources who performed 24/7 customer support for implemented solutions.
01/2008 to 05/2011
Team Leader Technical ConsultantMam Software Group － Blue Bell , PA
- Managed internal and external customers relationship, ensuring that group is responsive, and understands the customer's needs Provided customer dates within the SLA while reacted effectively to requests that were outside the SLA by providing delivery dates quickly Used extensive knowledge of TransUnion Batch and Online Systems to communicate with internal and external customers Applied advanced technical knowledge to analyze and evaluate recommended solutions to ensure that the new processes are tested and implemented in the most efficient manner Worked with global resources in the off-shore relationship, identifying additional opportunities for effective utilization of off shore resources.
08/2005 to 01/2008
Sr. Business Development ConsultantLeidos － Portland , OR
- Brainstormed and built new event-based solutions for Mainframe Batch application.
- Implemented new custom event-based solutions by designing, developing and/or deploying based on a customer's requirements Provided round-the-clock support for implemented event-based solutions Helped with the growth of new solutions by attending sales and customer meetings and conference calls.
01/2004 to 08/2005
Technical AnalystEstee Lauder － Newark , DE
- Worked in Customized Model Development as technical analyst that codes models for Batch and On-line applications Responsible for refining the requirements and coding in ANCI C, C++ with SQL models for mainframe batch and On-line applications.
01/2000 to 01/2004
Customer Support ConsultantTransUnion LLC － City , STATE
- Maintained customer needs and solid working relationships by using subject matter expertise Supervised several major client activities Provided support to production team and sales associates by utilizing current and future process improvement initiatives Applied advanced technical knowledge to analyze and evaluate recommended solutions to ensure that the new processes are tested and implemented in the most efficient manner Completed feasibility studies that included research, analysis and recommendations to management Participated in developing and testing several new cost effective processes as well as streamlining the existing processes Developed new training materials and conducted training for both customers and employees Solved complex customer problems by leading team brainstorming sessions.
01/1998 to 01/2000
Project AnalystTrans Union LLC － City , STATE
- Created templates and tools for standard business correspondence as well as prepared and presented complex diversified subject matter in a logical manner Created timelines and cost estimates for ad-hoc and standard projects Conducted research in response to customer and management inquiries.
01/1996 to 01/1998
Associate Project AnalystTrans Union LLC － City , STATE
- Attended database and technical training to obtain skills necessary to perform efficiently in mainframe environment and credit industry Organized various job tasks under direct supervision Followed and learned basics of the quality control and auditing procedures.
Education and Training
Bachelors of Science: Information & Decision Science, AccountingUniversity of Illinois － City, State, USInformation & Decision Science, Accounting
Skills
account management, ad, Agile, analyst, auditing, business correspondence, Business Analysis and Intelligence, C, C++, credit, Credit Risk, client, clients, Customer Support, database, delivery, designing, feasibility studies, Financial, functional, Insurance, leadership, Mainframe, meetings, Mentor, migration, processes, process
improvement, Process Improvement, coding, Project Management, quality control, Requirements Analysis, requirements gathering, research, sales, SLA, Software Development, SQL, supervision, technical training, training materials, translating, triage, troubleshoot
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Resume Overview
School Attended
- University of Illinois
Job Titles Held:
- Senior Adviser - Core Credit
- Senior Manager
- Solutions Consultant Senior
- Team Leader Technical Consultant
- Sr. Business Development Consultant
- Technical Analyst
- Customer Support Consultant
- Project Analyst
- Associate Project Analyst
Degrees
- Bachelors of Science : Information & Decision Science, Accounting
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