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Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
Professional Summary

An accomplished Systems Engineer with over 25 years of experience supporting various businesses and organizations, both in the classroom (as a trainer), in the work field (as a Technical Expert), and in the boardroom as Lead Consultant.

Skills
  • Active Directory implementation, configuration, deployment, migration, support and troubleshooting.
  • Microsoft Enterprise Messaging System
  • Microsoft Windows Software Update Services and SCCM
  • Identity Access Management (IAM) using Windows platform
  • Quest Active Role Server and Recovery Manager for AD
  • AirWatch Services/ VMware Workspace ONE
  • Technical Training
  • Network Hardware/Software Maintenance
  • Microsoft Azure Fundamentals
  • System Center Operations Manager (SCOM)
  • Splunk Integrations and Research
  • Utilized Troubleshoot Active Directory, Office 365 and range of Microsoft Office suites
  • Engineering/project management experience
  • System deployment monitoring
  • Server maintenance
  • System Upgrade Design
Work History
Senior Active Directory Engineer, 08/2019 to 12/2021
Bio-Rad LaboratoriesPlano, TX,
  • Manage Active Directory lifecycle activities, OS upgrades, hardware replacements;
  • Maintain secure systems and address vulnerabilities via Group Policy Management;
  • Advised senior leaders on policy, process, and technology gaps relative to IAM issues and needs across projects and operations.
  • Collaborated regularly with IT Operations, CISO, Enterprise Architecture, and Engineering teams.
  • Documented current AS-IS Identity & Access Management business and technical processes, & roles.
  • Consult and provide AD integration guidance for application teams;
  • Provided outstanding helpdesk service and support to customers;
  • Review and approve configuration for DHCP, DNS and AD topology requests;
  • Manage day-to-day running of large Domain structure with over 2000 users and 3000 Computers;
  • Develop and assist in disaster recovery strategies;
  • Identify and implement improvements needed in AD architecture;
  • Collaborate with security on baselines and strategy;
  • Developed structured Directory Services that increased reliability and used as authentic source of company information;
  • Managed quality assurance program, including on-site evaluations, internal audits and customer surveys;
  • Automated tasks to reduce labor costs and increase productivity;
  • Developed testing procedures, documentation and presented to clients for review.
  • Contributed to requirements gathering and analysis for design and production projects.
  • Worked closely with customers, internal staff and other stakeholders to determine planning, implementation and integration of system-oriented projects.
  • Executed troubleshooting and server support, including in-person and remote situations.
  • Performed scheduled service work, including installations, testing and repairs.
Information Technology Consultant, 06/2009 to 08/2019
Ntt Data CorporationPortland, OR,
  • Maintain and monitor Active Directory configuration and replication
  • Use Symantec Ghost Solution Suite for Desktop and Server OS cloning, and standardized imaging platform and deployment
  • Assist is Azure migration using ADFS integration in hybrid environment
  • Exchange Messaging System Migration
  • Splunk indexing and search tool for AD and Exchange environment
  • Monitor and maintain functioning Messaging system
  • DNS configuration and maintenance
  • Application testing and recommendation
  • Perform changes in server configurations
  • Troubleshoot and resolve Server and application problems
  • Using EMC Avamar Backup software for system backup, verification, testing, and restore of Production servers
  • Perform delegation of system permissions and authorizations, GPO
  • Develop and execute procedures to install "hotfix" using WSUS, MBSA, and SCCM
  • Provided strategic and tactical advice and support on successful ways for using technology to achieve specific business goals
  • Controlled development of test areas, systems test data and staging lab testing methods prior to implementing new systems
  • Provided strategic and tactical advice on successful ways for using technology to achieve specific business goals
  • Facilitated IT enterprise architecture across organization's enterprise transformation programs.
  • Managed infrastructure upgrades, analysis and resolution of end user hardware and software issues.
  • Worked closely with infrastructure staff and departmental decision makers to identify, recommend, develop and implement cost-effective technology solutions.
Senior Systems Engineer, 05/2005 to 06/2009
Sirius XmLawrenceville, NJ,
  • Responsible for day-to-day Messaging Central Services, SMI/ADMA and lab operations
  • Provide support for design, implementation, and continuing operation of SAA's Active Directory and Messaging Architecture (ADMA) Project
  • Keep current all operating system software, templates, and applications for Messaging servers including Domain Controllers, bridgehead servers, connectors and all other related Messaging architecture components
  • Checked rigorous application of information security policies, principles and practices for continuous delivery of network services
  • Installed, supported and maintained company hardware and software infrastructure according to best practices
  • Managed application patches, data backup, security changes and network configuration, imaging, and replaced boards, changed servers and loaded and tested software applications
  • Restoring Systems to original functional state using Veritas backup disk restore and Quest Recovery Manager for AD
  • Conducted security assessments and made recommendations for disaster recovery, remote access, network appliances, servers and directory services security
  • Analyzed, troubleshot and enhanced network performance to drive efficiency
  • Technically supported project planning team for development and implementation of proposals and solutions to address hardware and software problems and network emergencies
  • Coordinated with various teams for disaster planning and performed network backup and monitored recovery processes
  • Reduced Company production down-time by large margin by working with Engineering teams to investigate and resolve software and hardware defects before it affects production
College Instructor, 01/2002 to 05/2005
TESST College Of TechnologyCity, STATE,
  • Provide training to students on Network Information Systems (NIS), Computer maintenance and repair, Active Directory Infrastructure, and all Microsoft Windows (MCSE) track
  • Achieved highest success rate with students who took external certifications (MSCE, A+, Network +, etc.)
  • Maintained regular office hours to help students with questions and provide educational support
  • Worked with graduate students and teaching assistants on development of classroom material and teaching practicums
  • Distributed course syllabus and responded to student questions and concerns regarding standards, material, grading and progression
  • Actively participated in development and implementation of curriculum and instructional modules to help streamline incoming freshmen’s placement into appropriate Classes and IT courses
Education
Master of Science (MS): Computer Science, Expected in 1995
University Of Lagos - Nigeria,
GPA:
Bachelor of Engineering: Computer Engineering, Expected in 1992
Enugu State University - Nigeria,
GPA:
Certifications
  • COMPTIA Security+ (2019)
  • Exchange Messaging System (2017)
  • Microsoft Lync Training (2017)
  • ITIL Foundations for Service Desk, Beginner Practitioner, 2017, MCTS, Microsoft Lync Server 2010 Configuration (2012)
  • MCITP, Enterprise Messaging Professional 2010 (2011)
  • MCTS, Microsoft Certified Technology Specialist (2008)
  • MCSA, Microsoft Certified Systems Administrator (2008)
  • Network +, COMPTIA Network + Certification (2002)
  • CCNP, CISCO Certified Network Professional (2001)
  • COMPTIA A+ Certification (2001)
  • MCSE, Microsoft Certified Systems Engineer (2000)

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Resume Overview

School Attended

  • University Of Lagos
  • Enugu State University

Job Titles Held:

  • Senior Active Directory Engineer
  • Information Technology Consultant
  • Senior Systems Engineer
  • College Instructor

Degrees

  • Master of Science (MS)
  • Bachelor of Engineering

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