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Security Operations Manager Resume Example

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SECURITY OPERATIONS MANAGER
Professional Summary

Versatile Security Manager able to direct administrative department needs, team leadership and security planning. Knowledgeable about behavior markers and signs of suspicious activity in both employees and customers. Highly observant and skilled with 12 years of progressive experience in the field.

Skills & Qualifications

Exceptional Leader & Cross Functional Collaborator

  • Experienced with building relationships with senior leaders across the business,family members, owners and members from the Office of the President
  • Successful project manager in planning and developing new security measures across the business that impacts all departments
  • A leader in team development and talent management
  • Experienced investigator handling a wide variety of internal investigations
  • Highly skilled in CCTV systems, access control systems, Security Operations Center management, change management, risk management
  • Credible leader maintaining a high level of professionalism in all interactions and decisions

Innovative Thinker

  • 3 years of achieving top results in people, service and projects
  • Service oriented leader proactively identifying opportunities for process efficiencies, cost savings, improved moral, and customer service
  • Innovative leader using new approaches to increase efficiency, provide cost savings, and improve performance
  • Skilled in researching and implementing new technology that improves daily operations, and improved customer service
  • Assisted with designing new ways to keep employees safe while still operating as usual during the recent pandemic
Work History
L.L. Bean Inc. - Security Operations ManagerFreeport, ME01/2017 - Current
  • Oversaw team of 28 security officers and managed administrative duties, including scheduling and performance evaluations.
  • Managed an operating budget of $1M in 2019
  • Managed a 24/7 security operations center comprised of 501 cameras, monitoring fire systems, active shooter systems, access control, and burglary systems for 17 buildings.
  • Managed 50 security contractors/vendors.
  • Managed all security capital projects totaling $1.2M in 2019
  • Worked in fast-paced and high-risk environments while maintaining exceptional standards of excellence for security programs, strategies and plans.
  • Trained over 150 employees on active shooter protocols.
  • Worked with company leadership to implement turnstiles and metal detectors in the largest L.L. Bean facility.
  • Completed investigations for internal theft, vandalism, threats of violence (TOV), domestic violence, fraud, time theft,sexual harassment.
  • Emergency Coordinator - on call to respond to any events outside of business hours
  • Implemented a new access control system that impacted 17 buildings and 3,000 employees
  • Planned and designed $600K security system to go into a new office complex.
  • Build and maintain a working relationship with local Police and Fire Departments regarding the L.L. Bean Active Shooter Response Plan.
L.L. Bean Inc. - District Manager, Loss Prevention Freeport, ME08/2013 - 01/2017
  • Collaborated with law enforcement in investigating and solving theft and fraud cases.
  • Performed thorough cash audits and deposit investigations.
  • Supervised surveillance, detection and criminal processing related to theft and criminal cases.
  • Trained loss prevention staff, retail managers and store employees on loss control and prevention measures.
  • Upheld strict security and safety procedures to protect business from financial losses due to theft or careless mismanagement.
  • Assist with design, placement, and installation of security system in new facilities.
  • Ensure compliance with company safety and security polices through regular operational audits
  • Develop staffing plans
  • Develop and implement shrink control plans
  • Investigate organized retail crime.
  • Oversee 14 stores
  • Apprehended shoplifters
L.L. Bean Inc. - Loss Prevention SpecialistFreeport, ME07/2010 - 08/2013
  • Apprehended Shoplifters
  • Perform internal investigations
  • Investigated Organized Retail Crime
Sears Brands LLC - Loss Prevention LeaderLewiston , ME08/2008 - 07/2010
  • Apprehended Shoplifters
  • Ensured compliance with company safety and security polices through regular safety and shrink audits
Education
12/2014University of Maine At AugustaAugusta, MEBachelor of Science: Justice Studies
Certifications
  • Trained in the Management of Aggressive Behavior
  • Trained in deescalation techniques
  • Trained in interview techniques from Wicklander-Zulawski & Associates
  • Completed FEMA course for Surveillance Detection
  • Eagle Scout
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Resume Overview

Companies Worked For:

  • L.L. Bean Inc.
  • Sears Brands LLC

School Attended

  • University of Maine At Augusta

Job Titles Held:

  • Security Operations Manager
  • District Manager, Loss Prevention
  • Loss Prevention Specialist
  • Loss Prevention Leader

Degrees

  • Bachelor of Science : Justice Studies

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