security forces member resume example with 6+ years of experience

Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,

Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking both entry-level and high level opportunities to expand skills while facilitating company growth. I have a large sum of education and experience regarding federal law enforcement. I also have a great amount of experience in finance, including mortgage, underwriting,collections, and customer service.

  • Security Operations
  • Combat Training
  • Training & Development
  • First Aid/CPR
  • Planning & Organizing
  • Microsoft Office
  • People Skills
  • Customer Service
  • Computer Skills
  • Team Building
  • Team Management
  • Relationship Building
  • Active Listening
  • Organizational Skills
  • Conflict Resolution
  • Problem Resolution
  • Reliable & Trustworthy
  • Friendly, Positive Attitude
11/2020 to Claire Security Forces Member Salal Credit Union | Seatac, WA,
  • Detected and reported unauthorized personnel and activities.
  • Applied extensive training in law enforcement and combat tactics to protect stateside and international bases.
  • Prepared incident and complaint reports, desk blotters and other related local correspondence in [Software].
  • Organized, processed and disseminated information via two-way radio.
  • Researched government systems to analyze patterns, trends, vulnerabilities and deviations.
  • Answered non-emergency and emergency calls for assistance.
  • Patrolled via motorized vehicles, all-terrain vehicles and walking.
  • Provided oversight, guidance and assistance to commanders with industrial security programs.
  • Retrieved statements and testified in official judicial proceedings.
09/2020 to Claire Mortgage Loan Processor University Of Utah | Murray, UT,
  • Communicated with customers in person and via telephone to answer questions, process transactions and resolve issues.
  • Created and completed loan submission packages.
  • Managed conditions sent from underwriting departments.
  • Maintained complete confidentiality of submitted information according to release guidelines.
  • Filed completed packages quickly and efficiently.
  • Discussed loan needs and financial histories with clients and conveyed information regarding application processes.
  • Evaluated financial statements and contacted institutions and customers to clarify details.
  • Completed closing process by collaborating with attorneys, title companies and government clerks.
  • Checked approvals against established bank and government lending standards.
  • Upheld compliance with privacy and security requirements, as well as federal statutes covering VA loans.
  • Organized, filed and maintained customer, department and regulatory loan records.
  • Reviewed historical customer accounts to assess payment compliance and adherence to loan terms.
  • Conveyed acceptance or rejection to customers by mail, telephone, or in person.
  • Checked applicant credit, personal references and employment histories.
  • Scanned and uploaded loan and related documents into system.
  • Worked with third-party vendors to address and clear loan closing requirements.
  • Examined and verified information in loan application and closing documents.
  • Managed loan application pipeline by completing and submitting reports within allotted turn-around times.
04/2020 to 09/2020 Account Resolution Specialist Cinemark | Manchester, CT,
  • Reviewed accounts with aging balances and contacted customers to review options.
  • Set up plans to handle payments, payment plans and defaults on balances.
  • Completed documentation for actions and customer interactions.
  • Evaluated each customer's situation with fresh eye in order to develop most effective solution.
  • Negotiated dispute resolution and communicated resolution status to customers.
  • Informed customers about issue resolution processes and progress and negotiated resolution of disputes.
  • Performed full research to check claims and possible solutions to individual issues.
  • Notified customers of delinquent accounts with attempt to collect outstanding amounts.
  • Remained calm, stayed professional and provided exceptional service on calls, even when interacting with difficult individuals.
  • Processed payments over phone and set up recurring drafts.
  • Received payment and posted to appropriate customer accounts.
  • Arranged for debt repayment and established repayment schedule based on customer finances.
  • Recorded and updated customer personal accounts with accurate contact information.
  • Met demands of busy collections group by performing high volume of daily calls.
  • Reviewed accounts to determine payment plan compliance.
  • Recorded information about customers' financial status and collections status efforts.
  • Located and monitored overdue accounts using billing system to begin collections process.
  • Overcame objections by applying advanced training and persuasion techniques.
  • Located and notified customers of delinquent accounts by mail, telephone or personal visits to solicit payment.
  • Developed collection methods to achieve or exceed company financial goals.
04/2016 to 10/2019 Assistant Manager Adventureland Park | City, STATE,
  • Delegated daily tasks to team members to optimize group productivity.
  • Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
  • Directed and led employees, supervising activities to drive productivity and efficiency.
  • Enforced company policies and procedures to strengthen operational standards across departments.
  • Organized schedules, workflows and shift coverage to meet expected business demands.
  • Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
  • Completed inventory audits to identify losses and project demand.
  • Initiated inventory control measures to manage and replenish stock, maintain cost levels and meet customer demand.
  • Implemented training processes for newly hired employees and supervised department managers, shift leads and production personnel.
  • Secured revenue, accurately monitoring transactions and deposits to eliminate discrepancies.
  • Supervised receiving and stockroom activities to identify opportunities with inventory and prevent shrinkage.
  • Assisted with developing and implementing marketing strategies to improve sales and profitability.
  • Delegated tasks to team members based upon skill level and to achieve organizational goals.
  • Coached team members and delivered constructive feedback to promote better productivity and build confidence.
  • Assisted supervisor in evaluating employee performance and cultivating improvement initiatives.
  • Delegated assignments based on team strengths to optimize floor coverage and service levels.
  • Worked closely with customers to understand needs and resolve diverse issues.
  • Oversaw daily operations, maintenance and administration of various properties.
  • Assisted in store opening by setting up office space, computers and cash registers.
  • Collaborated closely with management team to roll out functional and strategic initiatives.
  • Managed and motivated [40+] employees at 16 years old.
  • Collaborated with fellow employees, vendors and other parties to achieve smooth coordination of activities, risk remediation and follow-up.
  • Assisted manager in planning and implementing strategies to attract customers and maximize sales.
  • Evaluated performance of team members and provided consistent coaching to improve skills.
  • Assisted with planning and developing company initiatives and projects.
Education and Training
Expected in 02/2022 to to Federal Law Enforcement Certificate | Military Law Enforcement Security Forces Academy, San Antonio, TX, GPA:
Expected in 06/2020 to to High School Diploma | Southeastpolk Highschool, Pleasant Hill, IA, GPA:

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Resume Overview

School Attended

  • Security Forces Academy
  • Southeastpolk Highschool

Job Titles Held:

  • Security Forces Member
  • Mortgage Loan Processor
  • Account Resolution Specialist
  • Assistant Manager


  • Federal Law Enforcement Certificate
  • High School Diploma

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