Dependable individual with excellent system calibration, repair and servicing talents. A bilingual technician trained to deliver quality work with attention to customer needs.
Skills
Microsoft Word, Excel, PowerPoint, Outlook
Equipment maintenance
IP camera configuring
Software installations
Hardware installation
Security system installation
CAT 5/6 cable termination
Wireless access point configuration/installation
Soldering
Hardware installation, Troubleshooting
Customer service
Electronics
Fluent in English
Leadership
Operating Systems
Blueprint reading
Effective customer communication
Team building
Experience
Security Alarm Technician, 10/2020 to Current Rfi – Sacramento, CA,
Trained associates on proper operation of security systems to prevent false alarms.
Planned security installations by surveying locations, laying out equipment and reading wiring plans.
Tested equipment, connections and signals to verify security system functionality.
Installed and repaired enterprise access controls, analog, digital CCTV and network configurations.
Reviewed life safety and security systems for code compliance.
Instructed customers on device's proper use and maintenance.
Delivered exceptional level of service to each customer by listening to concerns and answering questions.
Inspected fire and security alarm systems for both commercial and residential customers.
Inputted information from customer calls and onsite service visits into company's system using Mastermind.
Restored malfunctioning devices to original functionality and replaced as necessary.
Installed fire alarm panels and devices and programmed equipment.
Security Officer, 12/2012 to 01/2021 Virtua Health, Inc. – Browns Mills, NJ,
Monitoring and authorizing entering vehicles/people on the property through checking identification and following proper protocol according to the company employee handbook.
Checking surveillance cameras periodically to identify and ensure that there are no disruptions or unlawful acts on the premises.
Providing phenomenal customer service to residents and guests through directing and assisting across buildings and premises.
Checked passes and credentials of persons seeking to enter the property and issued passes for guests.
Configured new employee work stations, including all hardware, software and peripheral devices.
Troubleshot system alerts and issues to rectify issues.
Monitored and maintained control of crowds during events.
Monitored security cameras , buildings and alarm systems.
Traffic control Collaborated with carrier representatives to determine receipt methods and make special delivery arrangements.
FPV Drone Repair Technician , 01/2018 to 10/2020 SELF – City, STATE,
Flash firmware and configure flight controllers.
Prepared work to be accomplished by studying assembly instructions, blueprint specifications and parts lists; gathering parts, subassemblies, tools and materials
Positioned parts and subassemblies by using templates or reading measurements
Assembled components by examining connections for correct fit, fastening parts and subassemblies
Verified specifications by measuring completed components
Keeps production equipment operational by completing preventive maintenance requirements; following manufacturer’s instructions, troubleshooting malfunctions, or calling in repairs
Tested newly installed equipment, provided performance data to client post repair.
Computer Repair Tech, 12/2012 to 06/2019 SELF – City, STATE,
Familiar with Honeywell, DSC, Alarm.com systems
Diagnosed software issues, installed updates, and new software.
Consulted customers regarding technical needs.
Disassembled systems on-site to diagnose issues and make selected repairs.
Transport systems for off-site repairs.
Soldering electronic components On-site flight testing and troubleshooting.
Remove/replace electronic components.
Replace broken screens and faulty components.
Assisted customers with new computer and accessory purchases.
Educated customers on software use and at-home maintenance.
Installed motherboards, processors and graphics cards.
Upgraded laptops/desktops, improving speed and performance.
Supervised work teams and successfully oversaw multiple security system assignments on a daily basis.
Handled all installation tasks, including mounting equipment, concealing wires within walls and programming remotes.
Education and Training
Associate of Science: Computer Information Technology, Expected in 2022 Miami Dade College - Miami, FL GPA:
Network: , Expected in 2020 - , GPA:
A+ Core: , Expected in 2020 - , GPA:
High School Diploma: , Expected in 2011 North Miami Beach Senior High School - , GPA:
Associate of Arts: Crime Scene Technician, Expected in Miami Dade College - Miami, Florida GPA:
Certifications
Fire Alarm System Agent/ Burglar Alarm System Agent
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