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Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
Summary

Dependable individual with excellent system calibration, repair and servicing talents. A bilingual technician trained to deliver quality work with attention to customer needs.

Skills
  • Microsoft Word, Excel, PowerPoint, Outlook
  • Equipment maintenance
  • IP camera configuring
  • Software installations
  • Hardware installation
  • Security system installation
  • CAT 5/6 cable termination
  • Wireless access point configuration/installation
  • Soldering
  • Hardware installation, Troubleshooting
  • Customer service
  • Electronics
  • Fluent in English
  • Leadership
  • Operating Systems
  • Blueprint reading
  • Effective customer communication
  • Team building
Experience
Security Alarm Technician, 10/2020 to Current
RfiSacramento, CA,
  • Trained associates on proper operation of security systems to prevent false alarms.
  • Planned security installations by surveying locations, laying out equipment and reading wiring plans.
  • Tested equipment, connections and signals to verify security system functionality.
  • Installed and repaired enterprise access controls, analog, digital CCTV and network configurations.
  • Reviewed life safety and security systems for code compliance.
  • Instructed customers on device's proper use and maintenance.
  • Delivered exceptional level of service to each customer by listening to concerns and answering questions.
  • Inspected fire and security alarm systems for both commercial and residential customers.
  • Inputted information from customer calls and onsite service visits into company's system using Mastermind.
  • Restored malfunctioning devices to original functionality and replaced as necessary.
  • Installed fire alarm panels and devices and programmed equipment.
Security Officer, 12/2012 to 01/2021
Virtua Health, Inc.Browns Mills, NJ,
  • Monitoring and authorizing entering vehicles/people on the property through checking identification and following proper protocol according to the company employee handbook.
  • Checking surveillance cameras periodically to identify and ensure that there are no disruptions or unlawful acts on the premises.
  • Providing phenomenal customer service to residents and guests through directing and assisting across buildings and premises.
  • Checked passes and credentials of persons seeking to enter the property and issued passes for guests.
  • Configured new employee work stations, including all hardware, software and peripheral devices.
  • Troubleshot system alerts and issues to rectify issues.
  • Monitored and maintained control of crowds during events.
  • Monitored security cameras , buildings and alarm systems.
  • Traffic control Collaborated with carrier representatives to determine receipt methods and make special delivery arrangements.
FPV Drone Repair Technician , 01/2018 to 10/2020
SELFCity, STATE,
  • Flash firmware and configure flight controllers.
  • Prepared work to be accomplished by studying assembly instructions, blueprint specifications and parts lists; gathering parts, subassemblies, tools and materials
  • Positioned parts and subassemblies by using templates or reading measurements
  • Assembled components by examining connections for correct fit, fastening parts and subassemblies
  • Verified specifications by measuring completed components
  • Keeps production equipment operational by completing preventive maintenance requirements; following manufacturer’s instructions, troubleshooting malfunctions, or calling in repairs
  • Tested newly installed equipment, provided performance data to client post repair.
Computer Repair Tech, 12/2012 to 06/2019
SELFCity, STATE,
  • Familiar with Honeywell, DSC, Alarm.com systems
  • Diagnosed software issues, installed updates, and new software.
  • Consulted customers regarding technical needs.
  • Disassembled systems on-site to diagnose issues and make selected repairs.
  • Transport systems for off-site repairs.
  • Soldering electronic components On-site flight testing and troubleshooting.
  • Remove/replace electronic components.
  • Replace broken screens and faulty components.
  • Assisted customers with new computer and accessory purchases.
  • Educated customers on software use and at-home maintenance.
  • Installed motherboards, processors and graphics cards.
  • Upgraded laptops/desktops, improving speed and performance.
  • Supervised work teams and successfully oversaw multiple security system assignments on a daily basis.
  • Handled all installation tasks, including mounting equipment, concealing wires within walls and programming remotes.
Education and Training
Associate of Science: Computer Information Technology, Expected in 2022
Miami Dade College - Miami, FL
GPA:
Network: , Expected in 2020
- ,
GPA:
A+ Core: , Expected in 2020
- ,
GPA:
High School Diploma: , Expected in 2011
North Miami Beach Senior High School - ,
GPA:
Associate of Arts: Crime Scene Technician, Expected in
Miami Dade College - Miami, Florida
GPA:
Certifications
  • Fire Alarm System Agent/ Burglar Alarm System Agent
  • Class "D" Security Officer License

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Resume Overview

School Attended

  • Miami Dade College
  • North Miami Beach Senior High School
  • Miami Dade College

Job Titles Held:

  • Security Alarm Technician
  • Security Officer
  • FPV Drone Repair Technician
  • Computer Repair Tech

Degrees

  • Associate of Science
  • Network
  • A+ Core
  • High School Diploma
  • Associate of Arts

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