Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
Professional Summary
Seasoned management professional who excels in establishing excellent working relationships with customers, employees, vendors and contractors.
  • Contract management
  • Customer-oriented
  • Talented multi-tasker
  • Complex problem solving
  • Customer needs assessment
  • Flexible thinker
  • Highly dependable
  • Excellent attention to detail

Work History
Section 8 Case Manager, Current - Current
Ball Corporation Chesterfield, MO,

Interview participants for Section 8 housing assistance, explains housing program obligations, verifies information on the reexamination and/or re-certification, and determines continued eligibility of participants.

Calculate amounts of rents, and utility reimbursement, Conducts briefing sessions and counsels participants of family obligations.

Issus Vouchers to families requesting a move, to exercise portability options. Initiates HQS-Housing Quality Inspection request for families moving. Executes Housing Assistance Payment Contracts.

Negotiates rents with landlords; Responds to landlords inquires and/or concerns about Section 8Program.

Maintains participant and landlord files for documents historical record for each participant file.

Schedule appointments for reexaminations, makes revisions, calculate rent adjustments, notifies participant and landlords in writhing of changes.

Generate and mail notices to landlords, participants and mortgage companies for change in rent, mortgage and termination of Section 8 Rental Assistance. Attend hearings with participants and the Mediation Center when a fair hearing is requested. Attend court when subpoenaed.

Assist with monthly processing of checks payable to owners and participants, and prepares dada sheet for Section 8 to reconcile.

Prepares and distributes incoming/outgoing mail and files necessary information into clients files.

Counsels participants and assists in resolution of issues between owners and participants.

Perform clerical duties such as answering the telephone, general typing, faxing, filing and mailing correspondence.

Prepares monthly reports to advise director of caseload status for close out.

Research HUD regulations and Housing Authority policy when necessary.

Perform other related duties as assigned.


Administrative Associate III, 1992 - 10/2001
Gulfstream Aerospace Corporation City, STATE,

Performed a variety of administrative/analytical activities in support of specialized department functions.

Established and maintained extensive project reports and records in an organized and accurate manner.

Created and maintained spreadsheets and PowerPoint presentations.

Designed process flow charts and prepared charts and graphs for Material Control.

Organized and facilitated department meetings, updated personnel records, processed expense reports/time cards.

Coordinated with off-site facilities to add releases against purchase orders for ordering parts.

Child Development Associate (CDA): Early Childhood Developement, Expected in 2005
Spellman College/Hicks & Hicks Associates, Inc - Atlanta, GA
Certificate of Achievement: Supervisory & Management Skills Program, Expected in
National Management Association - ,
High School Diploma: , Expected in Graduate-1989
Windsor Forest - Savannah, Georgia

Certificate of Completion-Real Estate Assessment Center (EIV)

Certificate of Completion-HUD -Refinement of Income & Rent Determination Requirements

Certificate of Merit-Handling Difficult & Demanding Customers

Certificate of Completion for Income & Rent Calculation

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School Attended

  • Spellman College/Hicks & Hicks Associates, Inc
  • National Management Association
  • Windsor Forest

Job Titles Held:

  • Section 8 Case Manager
  • Administrative Associate III


  • Child Development Associate (CDA)
  • Certificate of Achievement
  • High School Diploma

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