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Seasonal Fulfillment Associate/Online Picker Resume Example

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SEASONAL FULFILLMENT ASSOCIATE/ONLINE PICKER
Summary

Customer-focused Retail Sales professional with solid understanding of retail dynamics, marketing and customer service. Offering 2 years of experience providing quality product recommendations and solutions to meet customer needs and exceed expectations. Demonstrated record of exceeding revenue targets by leveraging communication skills and sales expertise.

Skills
  • Inventory control procedures
  • Superb time management
  • Reliable and punctual
  • Active listening
  • Customer- and service-oriented
  • Team player mentality
  • Written and oral communication skills
  • Quality control
  • Organization
  • Planning and coordination
  • First Aid/CPR
  • Data entry
Experience
Target | Albany, GASeasonal Fulfillment Associate/Online Picker11/2020 - 12/2020
  • Verified all items were matched to sales checks correctly for packing and shipment at close of each day.
  • Met trucks carrying incoming shipments, carefully unloaded merchandise and moved containers or pallets to staging locations.
  • Coordinated with other associates on day-to-day work activities to drive productivity and achieve operational objectives.
  • Utilized shipping system software to verify all necessary files were uploaded to shipping delivery service.
  • Gathered and organized merchandise for distribution into appropriate envelopes, boxes or pallets.
  • Maintained working order of facility equipment by coordinating repairs, ordering new equipment and retiring outdated equipment.
  • Accepted, processed and filled orders quickly and accurately.
  • Assisted in the picking and loading process as required by business needs by efficiently picking and assembling orders.
  • Operated handheld scanners to track merchandise throughout fulfillment process.
  • Kept assigned work areas clean and orderly to promote efficiency and mitigate risk of accidents.
  • Picked products from designated locations using various tools and transferred to appropriate areas for further processing.
  • Used RF scanner to pick items from bins and complete orders.
  • Received incoming product deliveries and relocated to storage shelves, coolers or bins.
  • Packaged items with appropriate materials to prevent damage during shipping.
  • Readied merchandise for sales floor by marking items with identifying codes and accurate pricing.
  • Examined packages and goods for damage and notified vendors of specific issues requiring replacement.
  • Operated forklift to elevate or place merchandise in appropriate areas.
  • Restocked shelves with current merchandise in attractive displays to promote sales.
  • Palletized merchandise for easy movement to sales floor locations.
  • Organized storage of articles in bins, floor, shelves and assigned areas according to product categories.
  • Stocked and rotated products, supplies and paper goods to optimize freshness.
Walmart | Cordele, GASales Associate/Stocker/Online Grocery Associate01/2019 - 11/2020
  • Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
  • Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions.
  • Kept apprised of emerging trends and provided informative customer service to assist in product selection.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
  • Sold various products by explaining unique features and educating customers on proper application.
  • Trained all new sales employees on effective sales, service and operational strategies to maximize team performance.
  • Built and maintained effective relationships with peers and upper management to drive team success toward common sales, service and operational goals.
  • Recommended optimal merchandise based on customer needs and desires.
  • Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
  • Readied merchandise for sales floor by marking items with identifying codes and accurate pricing.
  • Demonstrated products to customers, discussed features and redirected objections to capture sales.
  • Stocked shelves and supplies and organized displays to focus customer attention on specific items.
  • Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
  • Worked with managers to develop service improvement initiatives.
  • Worked under strict deadlines and responded to service requests and emergency call-outs.
  • Maintained calm, friendly demeanor with upset customers to de-escalate stressful situations.
  • Exceeded team goals and collaborated with staff to implement customer service initiatives.
  • Mentored team members in mastering sales techniques to consistently exceed objectives.
  • Offered product and service consultations and employed upselling techniques.
  • Coached team members on security risks and loss prevention to aid in mitigating store theft.
  • Reset store displays for special events and seasonal merchandise changes.
  • Maintained well-stocked and organized sales floor with latest merchandise to drive sustained sales revenue.
  • Met with customers to offer assistance with selecting merchandise, finding accessories and completing purchases.
Home Depot | Cordele, GA - GeorgiaMerchandise Execution Associate Team Member06/2018 - 12/2018
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
  • Recognized by management for providing exceptional customer service.
  • Earned reputation for good attendance and hard work.
  • Improved operations by working with team members and customers to find workable solutions.
  • Conducted general bay service/maintenance
  • Ensured products were properly stocked and merchandised to provides customers the best possible shopping experince
  • Volunteered to take on additional shifts during peak periods to keep projects with tight deadlines moving forward.
  • Attended all company-offered training sessions to improve skills and learn operation of new machines.
Chick-Fil-A | Cordele, GA - GeorgiaFront Counter Team Member09/2016 - 04/2017
  • Greeted each guest warmly, offered assistance and provided information about operations and personnel.
  • Restocked napkins, condiments and utensils at self-service areas during slow periods.
  • Maintained dining and food service areas in clean, safe and sanitary manner.
  • Delivered superior customer service focused on quality and meeting customer needs quickly and efficiently.
  • Assembled and served meals according to specific guest requirements.
  • Executed all daily tasks and assisted other team members when needed.
  • Processed cash and credit card payments, promptly returning receipts, coin, bills and payment cards to customers.
  • Sincerely welcomed and thanked guests to demonstrate appreciation for patronage.
  • Provided exceptional service that reflected restaurant standards and core values.
  • Explained food preparation methods and ingredients to enable patrons with food allergies to make educated decisions.
  • Communicated with customer to provide menu offering details and assist with decision-making.
  • Answered guest questions, delivering most accurate and updated information available.
  • Demonstrated proficient knowledge of menus, services and promotions offered to assist customers and team members.
  • Answered questions regarding ingredients and preparation techniques to educate customers before placing orders.
Education and Training
Crisp County High School | Cordele, GAHigh School Diploma05/2017
Albany Tech University |Albany, GASome College (No Degree) in Certified Nurse Assistant/Registered Nurse
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Resume Overview

Companies Worked For:

  • Target
  • Walmart
  • Home Depot
  • Chick-Fil-A

School Attended

  • Crisp County High School
  • Albany Tech University

Job Titles Held:

  • Seasonal Fulfillment Associate/Online Picker
  • Sales Associate/Stocker/Online Grocery Associate
  • Merchandise Execution Associate Team Member
  • Front Counter Team Member

Degrees

  • High School Diploma
    Some College (No Degree) in Certified Nurse Assistant/Registered Nurse

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