Motivated administrative professional possessing a solid understanding of accounting and financial reporting. Excels at building strong working relationships with fellow staff, supervisors and community members. Customer service expert.
Local government background
Superb writer and editor
Data collection and analysis
Creative problem solver
Company NameApril 2014 to CurrentSeasonal Clerk City, State
Represented the City in a courteous and professional manner at all times.
Answered phones and in-person inquiries from residents, visitors, and business-owners.
Generated and distributed work cards to appropriate Division Managers; maintained files of completed work cards.
Distributed City-provided literature and answered questions at various events through-out the season.
Assisted Licensing with payment posting in Mitchell Humphries during 2015 season.
Company NameDecember 2012 to April 2014Customer Care Manager City, State
Answered phone and internet inquiries in a quick, courteous, and professional manner.
Created and maintained customer records for the entire dealership.
Solely responsible for maintaining leasing records and mailings.
Supervised and trained all new staff members when department head was out.
Company NameAugust 2007 to July 2012Billing Specialist & Operations Support City, State
Worked closely with contractors and customers to ensure client satisfaction at all times.
Maintained accurate billing records across three divisions.
Tracked all billable hours and expenses for +150 employees and subcontractors.
Distributed invoices and any necessary documentation based on client requirements.
Assisted Financial Analysts with Month, Quarter, and Year-end operations.
Utica High SchoolJune 2004DiplomaCity, State
Macomb Community CollegeDecember 2005City, State
Humane Society volunteer;
Clean Ocean Action volunteer; avid gamer
Sales Software: SAP, ADP, AVV WebControl
Municipal Software: PubWorks, Mitchell Humphries
Desktop Software: Microsoft Office, Outlook
Above-average understanding of computer hardware systems
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Utica High School
Macomb Community College
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Customer Care Manager
Billing Specialist & Operations Support
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