scrum master project manager resume example with 8+ years of experience

Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,

+ Highly motivated and Safe 6.0 Certified scrum master with 7+years of working experience in Agile, Waterfall and Hybrid SDLC (software development life cycle) for product development

+ Skilled in facilitating the transition from waterfall/hybrid to agile methodology, removing impediments, fostering self-management and facilitating time-boxed scrum ceremonies (sprint planning, sprint review, sprint retrospective and daily standup).

+ Coaching and mentoring agile teams in Scaled Agile Framework SAFe, participated in Program increment (PI) planning to generate PI objective to be achieved with Agile Release Train (ART) .

+ Strong communication, problem-solving and decision making skills, coupled with a thorough understanding of Agile methodology and best practices.

+ Work closely with product owner to write user stories (INVEST. SMART and 3 C’), maintaining long term roadmaps, and driving business outcome through an iterative MVP approach for multiple platform including web and apps.

+ Ability to create psychological safe environment that foster collaboration and trust, leading to consent achievement of sprint goals and meeting product vision.

+ Capable of supporting multiple team at once, coaching and mentoring when needed throughout the project lifecycle.

03/2018 to Current Scrum Master| Project Manager Ball Corporation | Fairborn, OH,

HSBC Bank: Enhanced the customer engagement and service excellence in finance.

The project aim was to revolutionize customer relationship in the digital era by leveraging the capability of service cloud and sales cloud. Managed two cross-functional team and coordinated in ART for successful release

Remax: Implementation of salesforce CRM tool to revolutionize sales and customer management.

Building a salesforce CRM tool for the Remax brokerage that automates marketing technique and streamline lead and customer management for more than 1000 realtors. Project focused on providing a comprehensive solution to help realtors grow their business and provide better service to their customer. It offer features such as lead and contact management, sales pipeline tracking, marketing automation and customer support.

04/2016 to 02/2018 Scrum Master| Business Analyst . | City, STATE,

Suncor: Mobile based reward program Petro-Point integration

Identified and analyzed user requirements, procedures and processes to develop optimization strategies.

TJX : Building a handling system to improve sales order workflow and efficiency for retail store Marshalls.

Served as a liaison between scrum teams and key stakeholders to facilitate collaborative communication

Successfully carried out following task and responsibilities.

  • As Scrum Master facilitated Scrum ceremonies: sprint planning, backlog refinement, daily scrum, sprint retrospective and sprint review to improve scrum effectiveness in organization .
  • Eliminated impediments that hindered cross functional team capabilities and cohesion to create a more collaborative and trusted team environment. ·
  • Coached and mentored business and development team on agile best practices and scrum values. ·
  • Assisted product owner in backlog prioritizing, refining and writing user stories clear program vision and roadmap. ·
  • Facilitated sprint planning meetings to prepare sprint backlog and estimate user stories. ·
  • Facilitated sprint retrospective meeting to note down action item for future sprint and help team to find better process practice for team. Doing team activities for building team collaboration ·
  • Facilitated sprint review meeting to capture feedback and assess progress against the sprint goal determined during sprint planning. ·
  • Being a part of community of practices always try to implement best practices followed by other Scrum Master to ensure continuous learning in team. ·
  • Implemented dependency board to mitigate the project risk. (risk management) ·
  • Always trying to ensure psychological safe environment for team so that they can speak up, discuss challenges, offer ideas and ask questions without fear of being judged or embarrassed. ·
  • Facilitating team building activities and promoting team collaboration for continuous improvement. ·
  • Facilitated scrum of scrum to identify and resolve cross-team dependencies and issues on other team.
  • · Promote transparency and visibility into team’s progress and impediments. ·
  • Analyzes and track metrics to support decision-making and process improvements in an agile development. (Performance and communication skill).
11/2014 to 01/2016 Business Analyst Infosys | City, STATE,

Fortis Hospital: Transforming Fortis healthcare with SAP CRM.

The purpose of implementation is to improve patient experience, streamline processes, and increase revenue. The CRM will enable hospital to gather and store patient information. By using technology to collect, analyze, and act on patient information

Carried out following Task and Responsibilities. ·

  • Conducted GAP analysis to understand the shortcomings of the existing and evaluated the new system’s benefits. ·
  • Identified and developed use cases from the business and system requirements.
  • Documented high-level and detailed usecases to include all the functionalities of the new system. ·
  • Conducted JAD sessions with management, SMEs, vendors, users, and other stakeholders for open and pending issues and gathered business and system requirements and prepared Business Requirement Document (BRD) and System Requirement Specifications (SRS) then converted Business requirements into Functional Requirements Specification (FRS). ·
  • Provided a high degree of coordination between user, technical, application, and business unit entities to ensure data integrity and effective reporting. ·
  • Built templates and dashboards for customized views of the data specific to each group and line of business.
  • · Scheduled meetings with developers, system analysts and testers to collaborate on resource allocation and project completion using MS Project. ·
  • Extensively involved in documenting the test cases and test plans, facilitating User Acceptance Testing (UAT
  • Analytical thinking & Problem Solving
  • Verbal and Written Communication
  • Team Leadership & cross functional team colloaboartion
  • Communication Planning
  • Risk Assessment
  • Stakeholder Negotiation
  • Conflict Resolution
  • Requirement management tool
  • Backlog management and prioritization
  • Change Management
  • Release Management
  • MS Office
  • Project Planning
  • Agile Best Practices
  • Budget Control

Certified Agile Project Manager

SAFe 6.0 Certified Scrum Master

Certified Scrum master

Education and Training
Expected in 05/2015 to to Bachelor of Technology | S.G.G.S.W. University, PUNJAB, GPA:

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Resume Overview

School Attended

  • S.G.G.S.W. University

Job Titles Held:

  • Scrum Master| Project Manager
  • Scrum Master| Business Analyst
  • Business Analyst


  • Bachelor of Technology

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