scrum master ii resume example with 6+ years of experience

(555) 432-1000,
, , 100 Montgomery St. 10th Floor

Quality professional with a background directing co-located and off-site teams. Experienced in operating under Agile and Lean guidelines to work collaboratively. I have a credible track record working on multiple teams as a leader in projects, an Event/Meeting facilitator, and a Coordinator. I am adept at establishing a collaborative and constructive environment on an organizational scale. My Bachelor’s degree is in Psychology and I have research experience in the IO psychology field granting me with a unique blend of team centered analytical, technical, and leadership skills.



  • Agile Techniques: User Stories, Pair Programming, Story Estimation, Data Analysis, Documentation and Reporting, Risk Assessment, Team Leadership, Stakeholder Negotiations
  • Communication: Excellent Verbal and Written Communication, Project Management, Presentation/demonstration Skills, Coaching and Mentoring, Conflict Resolution


JIRA, Rally, Confluence, Slack, Sharepoint, Microsoft tools, Outlook, Impact 360 verint, Day Force

Education and Training
University of South Florida Tampa, FL Expected in 06/2015 Bachelor of Arts : Psychology - GPA :
Miami Dade College Miami, FL Expected in 06/2010 Dual Enrollment : Psychology - GPA :
  • CPR/First Aid
  • CNA
  • phlebotomy
  • PSM 1
Bank Of America Corporation - Scrum Master II
Beverly Hills, CA, 06/2021 - 03/2022
  • Servant leader to the scrum teams(Mighty Ducks/Avengers). Responsible for guiding the development of an agile team into an effective delivery unit with a sustainable cadence. Facilitator of agile activities, meetings, and events; including sprint planning, sprint reviews/demo, daily scrums, retrospectives, stakeholder meetings, software demonstrations and implementation/strategy sessions.
  • Active position of leadership as Scrum Master II during Data migration, adoption of scaled scum, merger and transformation of architecture from current into a highly scalable cloud first tech platform
  • Excellent communication skills as well as an ability to cultivate an environment of mutual respect in a team, and within an organization. Working closely with product owners in backlog management and continuous delivery of Items. Provide tracking and visualization of agile project management performance indicators relative to product backlogs, epics, and stories. Building a strong network of departmental resources and corresponding in a timely, organized fashion. Responsible for coordinating with multiple Scrum Masters to format and dispense agenda's to stakeholders/Developers prior to sprint events.
  • Assisted in clearing blockers/Escalating team impediments that prevent the team from moving forward. Help the team work collaboratively using Agile tools, i.e Atlassian Jira, confluence, aha! and Miro.
  • Took the initiative to spearhead the facilitation of building out IT team space in confluence to enhance cross-team functionality and increase transparency from an organizational standpoint. Organizing, facilitating and building a structure for growing documentation space in Confluence. Creating a review board as a repository to keep stakeholders updated on upcoming sprint reviews. Updating/Archiving unresolved releases for multiple scrum teams using report analysis, definition of done and feedback from team.
  • Creating a dashboard for visualizing team current WIP sprint to sprint. Ensuring the adoption and creation of structure for our documentation repository. Fostering multiple discussions centered around team adoption/navigation of new platforms. Demo new Jira sprint to sprint dashboard to organization to acquire approval/feedback of functionality. Unifying the necessary parties and subject matter expects to flesh out documentation structure on a multi departmental scale. Building out a confluence space and providing end to end opportunity for feedback and improvements.
  • Volunteered to Coordinate, facilitate, create activities and an agenda for remote end of year employee appreciation event Aflac 2021. Volunteer to provide extra support for the HR department to increase employee engagement, camaraderie and morale for on/off site employees.
Aveanna Healthcare - Operations Administrator
New Port Richey, FL, 06/2016 - 06/2021
  • Responsible for guiding the development of an administrative team's maturity. Fostering an environment for growth.
  • Facilitator of activities, meetings, workshops and events. Including policy adoption, platform changes, customer feedback, retrospectives, feedback sessions, stakeholder meetings, and software demonstrations. Servant leader of the team from project initiation through the delivery of final product. Facilitating discussions around iterative approaches towards adopting software and keeping a client based mindset.
  • Effectively communicate new and existing organizational, business, quality policies and procedures to the team. Ensure the team is properly communicating policies and procedures. Train and audit various team centered responsibilities to ensure accuracy, compliance, and consistent application of standards.
  • Lead/provide training on a departmental scale for new software upgrades to new system. Coordinate and ensure compliance and confidentially standards are upheld, updated and dispensed in accordance to policy expectations
  • Coordinate workflow and lead the team to be self-organized and empowered. Hosting informational workshops, team meetings and creating presentations for virtual/non virtual team building, fundraising and community service events.
  • Evaluate and approve/deny vacation and non-permanent schedule change requests for team. Track team members attendance and maintain compliance standards. Write performance appraisals of all administrators on team, and subsequently audit performance appraisals dispensed by team members to ensure accuracy.
  • Empower the team, clear impediments, or team conflicts, and maintain focus on work and project timeline/deadlines. Identify problems, impediments, dependencies, blockers, and then facilitate opportunities for resolution.
Florida Mental Health Institute At USF (FMHI) - Mentor/Coach/Customer Retention Specialist
City, STATE, 06/2014 - 06/2015

⦁ Serving as a positive role model. Teaching and modeling skills such as goal setting, time management, budgeting, social skill training, problem solving, financial planning, organization, compartmentalization and job coaching/placement. Conducting one on ones to receive and give feedback.

⦁ Providing a consistently supportive environment for young adults with Autism spectrum disorder. Providing resources, support and motivation. Facilitate skill refinement and adoption over time. Ensure retention needed for success in the work field or an institute of high learning.

French :
Negotiated :
Negotiated :
Native/ Bilingual
Negotiated :
Spanish :
Negotiated :
  • Created highly effective new Documentation space for IT Department that significantly impacted efficiency and improved operations for future and incoming developers
  • Created a dashboard for tracking overall team work sprint to sprint for organization. Facilitating feedback demonstration to address navigation and adoption of tool. Following that adapting using empiricism to improve features for developers, stakeholders and Management.
  • Coordinating, facilitating, creating activities and an agenda for remote end of year employee appreciation event Aflac 2021.
Activities and Honors

Relay for life (team MMPS)

-Participate in fundraisers to raise money for the fight against cancer

Walk for hearing event (Fundraiser)

- participate in committee to execute fundraiser event and submit proceeds to HLAA

Research assistant (T-MATE Lab) I/O psychology – Faculty at USF Dr. Wendy Bedwell May 2014- 2017

⦁ Coaching and training new undergrads on studies/projects in progress, software and troubleshooting techniques in lab.

⦁ Translating qualitative data into quantitative data, Transcriptional analysis in TEA lab, Coding dissertation data, Coding for NASA PhD experiments, Creating surveys recording Data, Quantifying data in Excel format, Research presentations. Condensing peer reviewed articles into excel database.

⦁ Responsible for ensuring the new research assistants are well rounded in organizational guidelines and standards of practice

⦁ Running participants through multiple studies. Technical Problem solving/troubleshooting

USF Herbarium (LAB) May 2014-October 2015

Working with cataloguing different plant phylogenies under Dr Alan Frank

HLAA Walk4Hearing fundraising coordinator

Coordinate, create activities and fundraise for HLAA walk for hearing event.

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Resume Overview

School Attended

  • University of South Florida
  • Miami Dade College

Job Titles Held:

  • Scrum Master II
  • Operations Administrator
  • Mentor/Coach/Customer Retention Specialist


  • Bachelor of Arts
  • Dual Enrollment

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