scrum master resume example with 13+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
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  • single:
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Professional Summary

Dynamic Agile Project Manager and Scrum Master with a successful track record of leading agile transformations and driving teams to achieve business goals through self-management and cross-functionality. I have a wealth of experience in continuous improvement, risk management, and stakeholder management, honed through years of experience and proven effective in delivering results. I utilize a servant leadership approach to create a collaborative environment for teams and stakeholders to interact and foster innovation. My proficiency in software, including but not limited to JIRA, Microsoft Office Applications, and Smartsheet, combined with multiple certifications including SAFe 5.1 Certified Scrum Master, PMP, and Certified ITIL V.4, have enabled me to streamline processes, improve productivity, and achieve measurable results. I have a proven track record of facilitating successful agile transformations, leading to significant increases in team productivity, and stakeholder satisfaction. As a change agent, I am passionate about delivering value and driving organizational excellence, consistently exceeding expectations.

  • Agile Methodologies
  • Scrum Framework
  • Lean Principles
  • Kanban Methodology
  • Agile Project Management
  • Product Backlog Management
  • Sprint Planning
  • User Story Mapping
  • Team Management
  • Facilitation
  • Conflict Resolution
  • Coaching and Mentoring
  • Stakeholder Management
  • Continuous Improvement
  • Metrics and Reporting
  • Risk Management
  • Prioritization
  • Communication
  • Collaboration
  • Servant Leadership
Work History
Scrum Master, 03/2017 - Current
New Balance Grove City, OH, Bloomfield , NJ
  • Coached and mentored team members to adopt Agile mindset, resulting in increase in ownership and self-management
  • Managed and facilitated daily work of scrum team, including execution of Scrum Ceremonies, resulting in 25% increase in team velocity
  • Created collaborative environment for team and stakeholders to interact, resulting in increase in stakeholder satisfaction
  • Identified and removed impediments, allowing team to focus on work, resulting in 15% increase in productivity
  • Evangelized Agile as strategic asset of culture and business value
  • Promoted relentless improvement through iteration retrospectives with goal of improving team performance and value delivery
  • Tracked and reported team metrics such as burndown charts, velocity, and other visual indicators
  • Acted as buffer between external distractions and focused environment team needs to be successful and protecting team and minimize disruptions
  • Addressed and resolved issues in 60% less time, improving quality of delivered features.
  • Identified and mitigated risks through delivery of working software by ensuring team is functional and productive
Project Manager, 09/2013 - 03/2017
Kratos Defense And Security Fort Belvoir, VA, Bloomfield , NJ
  • Successfully delivered projects on-time, within scope, and within budget, ensuring client satisfaction.
  • Directed, managed, monitored, and controlled project work using appropriate project management methods, including traditional/waterfall, agile/lean, and/or hybrid approaches, resulting in the successful completion of 15+ projects on-time and within budget.
  • Coordinated internal resources and third-party vendors, ensuring flawless execution of projects and contributing to a 25% increase in customer satisfaction ratings.
  • Employed change management principles throughout project lifecycle, resulting in a decrease in project delays and budget overruns.
  • Developed project scopes and objectives, involving all relevant stakeholders and ensuring technical feasibility, resulting in a 10% increase in project efficiency.
  • Created detailed project artifacts, including Project Charter, Vision and Scope Statements, Risk Register, RA2ID2, Issues Log, Communication Plan, RACI, Project Reports, Test Management Plan, meeting agendas, meeting minutes, COAs, decision matrixes, etc., contributing to a 30% increase in project visibility and transparency.
  • Improved systems by studying current practices, designing modifications, and conducting insightful, ad hoc analyses to investigate ongoing or one-time operational issues, resulting in a 15% increase in efficiency and a 10% increase in productivity.
Project Coordinator, 02/2011 - 09/2013
Anritsu Co Mukilteo, WA, Livingston, NJ
  • Led cross-functional teams to analyze and understand enterprise-wide operational impacts and opportunities of technology changes.
  • Applied standard methods to manage 20+ projects through lifecycle, ensuring 100% adherence to project scope, timeline, budget, and resource requirements.
  • Organized, attended, facilitated, and participated in 40+ stakeholder/status meetings, resulting in 100% stakeholder satisfaction.
  • Documented and followed up on 100+ important actions and decisions from meetings, ensuring successful implementation of project requirements.
  • Prepared high-quality presentation materials for 30+ meetings, resulting in 10% increase in project team engagement and collaboration.
  • Monitored work hours, plans, documentation, and associated expenditures using appropriate tools and applications, resulting in 20% reduction in project costs.
Project Coordinator, 05/2009 - 02/2011
Anritsu Co Tracy's Landing, MD, Bloomfield , NJ
  • Successfully coordinated multiple projects simultaneously, ensuring on-time delivery of all projects and achieving 98% client satisfaction rating.
  • Managed and closed 15+ projects within portfolios, accurately updating project records with 100% data accuracy.
  • Drafted and maintained detailed project documentation resulting in improved project scope management and reduction in project risks.
  • Ensured production of high-quality project deliverables for projects, resulting in 20% increase in customer retention.
  • Quickly remediated 50+ project blockers, resulting in completion of all projects within estimated timeline and budget.
  • Provided efficient administrative support and effectively monitored project work hours, plans, documentation, and expenditures using appropriate tools, resulting in 25% reduction in project overhead costs.
MBA: Business Administration, Expected in 03/2023
Walden University - Minneapolis, MN
Status -
BBA: Business Administration, Expected in 01/2019
Rutgers, The State University of New Jersey - New Brunswick, NJ
Status -

SAFe 5 Certified Scrum Master |Professional Scrum Master (PSM I) | PMP | ServiceNow Admin | Certified ITIL V.4


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Resume Overview

School Attended

  • Walden University
  • Rutgers, The State University of New Jersey

Job Titles Held:

  • Scrum Master
  • Project Manager
  • Project Coordinator
  • Project Coordinator


  • MBA
  • BBA

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