scrum master resume example with 7+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
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Professional Summary

Professional Scrum Master (PSM1) with over 5 years' experience mentoring scrum teams and stakeholders in Agile software development practices. Over 10 years of Project/Programme Management in Development organizations as project manager and communication specialist. Proven servant leader and motivator who inspire teams to become high performing, self-organized while delivering high quality valuables. I am a self starter and consistently looking for ways to work with the systems and environments I find myself in. Taking on new challenges and conversations has become a passion especially since my time at UWM.

Background Information

  • Committed servant leader and Lean Agile thinker, with a proven ability at driving and motivating the adoption of scrum values, removing impediments, fostering self-management and empowering teams and Individuals.
  • Result driven change agent with excellent knowledge of Agile frameworks: SCRUM, KANBAN and served as a Scrum Master within multiple and diverse scrum teams, facilitating transitions and meeting teams where they are.
  • Team player with excellent facilitation and conflict resolution skills; with a proven ability to motivate, guide, train, and improve cohesion of project team members to ensure high quality deliverables.
  • Ability to facilitate collaborative decision making especially at scrum events, Daily Stand ups, Sprint Planning, Sprint Review and Retrospective.
Skills, Tools & Techniques
  • Agile Frameworks: Scrum, Kanban, SAFe
  • Backlog Management Techniques: User story management, Prioritization
  • Change Management Process
  • External Communications
  • Organization and Time Management
  • Dependable and Responsible
  • Training Methodologies
  • Effective Customer Communication
  • Team Engagement
Work History
Scrum Master II, 05/2022 to Current
Accenture Contractor Jobs, , Michigan
  • Facilitated Scrum framework – sprint planning, backlog grooming, daily scrums, sprint reviews and sprint retrospectives.
  • Collaborated with product owners, team members, and other scrum masters to define solutions and drive progress.
  • Coached team members with actual results that have influenced career directions for individuals and the team as a whole.
  • Planned and facilitated Vertical Quarterly planned for the DocHub product teams to set them up for better planning ahead of each period.
  • Collaborated with senior leadership on DocHub teams to execute a successful townhall for the vertical and making the new brand known to the rest of the IT teams at UWM.
  • Play an active role in the 30/60/90 plan for the vertical which enhances my understanding of the direction for the team, and helps in planning ahead for different retrospective ideas to foster the agenda for the vertical.
  • Work effectively and collaborate with all scrum masters, team leads, product owners, product managers and senior leadership to stay on the message and manage team expectations at all times.
  • Consistently ensured team growth by systematically introducing best practices at the right time, especially around the use of metrix and how it serves them.
  • Currently coaching the new Scum X class at UWM, I participated and shaping the materials for the class, as well as did QandA sessions with the class during training, and now guiding them as they get really to me full Scrum Masters on their teams.
  • Committed Agile Evangelist in this environment, and will go out of my way to explain a process to foster the Agile mindset.
  • Provide extensive guidance on Agile scrum processes and methodologies to teams with goals of improving quality and productivity.
  • Constantly researching emerging concepts and current trends to stay knowledgeable in methods that could benefit Scrum teams.
Scrum Master, 01/2021 to 04/2022
Accenture Contractor Jobs, , New Jersey

Assist the Agile coach transition the team from a waterfall approach. support in training over 40 personnel on agile methodology, increasing staff confidence in Leadership by 25% in a year. Tripled sales from 2019 and customer complaints are down by 40%.

  • Coach two product teams transition to Agile, thus reducing customer delivery time by 15%
  • Introduced Kanban and reinforced work in progress limits, thereby reducing lead and cycle times.
  • Decreased delivery time by facilitate Scrum ceremonies( Sprint planning, Daily Scrum, Sprint review/Demo, Sprint Retrospective) to ensure teams respect time box, thereby reducing waste
  • Ensure retrospectives are opportunities for improvement and continues learning for team
  • Assisting in coaching cross functional, geographically distributed teams, to improve commitment in technology and communication, increasing annual revenue by 300%
  • Mentor teams in pair programming methods to share best practices, improve skills, build team communication, minimize bugs, and improve software productivity and quality
  • Use JIRA to manage manage work flow and metrics (Burndown charts, capacity, velocity, WIP, Throughput, Lead Time, Cycle time, Cumulative Flow Diagrams, Sprint health) to monitor teams health towards achieving sprint goal.
  • Six months into introducing Agile to organizations repair process, 40% decrease in customer service issue calls was recorded.
Scrum Master, 07/2020 to 01/2021
Accenture Contractor Jobs, , Brattleboro, VT

Built a Travel enrollment website for customers interested in exploring communities growing organic coffee. Secured all successful sprints and launched product in December 2020 ahead of planned launch in January 2021Facilitated development of travel website by assisting product owner in refining Product backlog and getting it ready for upcoming sprint

  • Worked with developers to formulate definition of done that resulted in creation of quality valuable increments
  • Increased engagement and value in sprint retrospective leading to 100% team participation
  • Coached PO in effective product backlog management through user story writing, prioritization, estimation and writing Acceptance criteria and test cases
  • Ensured commitment to team working agreements, sprint goals, acceptance criteria, definition of ready and definition of done.
  • Prevented team burnout by minimizing over commitment through effective capacity planning and protecting team from outside pressures in first 6months of joining
Scrum Master, 07/2016 to 07/2020
World Learning, ,

Worked with the Agile coach to improve stakeholder experience in the application process to study abroad programs using “Sales Force” while fine tuning Agile methodologies

  • Increased team collaboration by facilitating all scrum ceremonies as required, including effective refinements to ensure stories are ready for next sprint
  • Collaborated with Stakeholders and scrum teams in refinement gathering through user mapping sessions
  • Mentored scrum teams using product backlogs to achieve improvements in team velocity and delivery of backlog items with refined stories in PB
  • Coached teams to stay focused on value delivery and not process to stay aligned to Agile principles during pointed retrospectives and encouraged sharing
  • Tracked risks and dependencies at program level for visibility while guiding towards proper removal of blockers to increase self-organization, productivity and reduce defects
  • Worked with teams leads to assess progress, improvement opportunities and celebrate every stride in their Agile transformation journey.
  • Recorded 100% participation in retrospectives by 4th sprint in teams after improved student enrollment numbers were reported as result of agile processes.
Admissions Program Manager -Africa, Asia/Pacific, 06/2014 to 06/2016
Company Name, ,

Collaborating with colleagues within the team, sending schools, students, families and staff in sending countries from program information, through enrollment, travel and arrival in country for the semester

  • Organized, facilitated, performed and implemented physical and virtual trainings, presentations, information sessions, field visits from grassroots to diplomatic levels
  • Guide average of 600 students each year through entire admissions cycle at SIT
  • Weekly and monthly reporting of admissions program portfolio, comprising of 14 domestic and international programs each semester
  • Reporting outcomes from site visits to monitor and evaluate ongoing programs, provide post visit detailed reports, to students, families, and sending schools to effectively manage recruitment processes
  • Ensured work performance is based on data driven feedback, and stakeholder expectations.
  • Pitched and built new programming strategies and one-off feature shows to boost student interests and diversify attendance
Certification: Professional Scrum Master (PSM1), Expected in to - ,
Master of Arts: Sustainable Development, Expected in 05/2014 to SIT Graduate Institute - Brattleboro, VT,
Bachelor of Arts: Private English Law, Expected in 09/2001 to UNIVERSITY oF YAOUNDé II - Soa - Yaounde - Cameroon,

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Resume Overview

School Attended

  • SIT Graduate Institute

Job Titles Held:

  • Scrum Master II
  • Scrum Master
  • Scrum Master
  • Scrum Master
  • Admissions Program Manager -Africa, Asia/Pacific


  • Certification
  • Master of Arts
  • Bachelor of Arts

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