scrum master resume example with 6+ years of experience

(555) 432-1000,
Montgomery Street, San Francisco, CA 94105

Personable and dedicated Customer Service Representative with extensive experience in the sales industry. Solid team player with an upbeat, positive attitude and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed, and process optimization. Articulate, enthusiastic and results-oriented with a demonstrated passion for building relationships, cultivating partnerships and growing businesses.

  • Report creation
  • Senior leadership support
  • Microsoft Office expertise
  • Promotional support
  • Microsoft Excel
  • Microsoft Access
  • Detail Oriented
  • Online Research
  • Credit card payment processing
  • Store maintenance
  • Inbound and outbound calling
  • Process optimization
  • Editing
  • Problem Solving
  • Listening
  • Building Effective Relationships
  • Education and Training
    HOWARD COMMUNITY COLLEGE COLUMBIA MARYLAND , Expected in 08/2017 Associate of Science : Pre-Medicine - GPA :
    University of Buea Cameroon Buea Cameroon, Expected in 07/2015 Bachelor of Science : Information Technology - GPA :
    Aeg Worldwide - Scrum Master
    Newport, KY, 03/2018 - Current
    • Trained and mentored team members on thebest and most effective ways to use Scrum processes to improve efficiency and reduce production times.
    • Led daily scrum stand-ups and Agile development sprint planning meetings for multiple, concurrent projects.
    • Strong understanding of project management methodology and PMO standards.
    • Worked with project owners and end-users to prioritize feature development and enhancements based on critical paths and business needs.
    • Assessed team metrics and worked to drive improvements and innovate new approaches.
    • Delegated tasks to each team member, regularly assessing workloads to complete tasks on time and within project parameters.
    • Evaluated projects for issues, alleviating problems and distractions to meeting team goals.
    • Stayed current on emerging technologies and trends that could benefit the production process.
    • Documented new features and strategies as well as user stories and criteria for acceptance.
    • Lead Agile team in the development of data warehouse, business intelligence, data lake and cloud technologies within an agile environment.
    • Worked to gather customer requirements, clarify specifications and translate into the product backlog.
    • Managed multiple internal and outside scrum teams, ensuring effective collaboration and communication.
    • Worked with Project Managers, Developers, and Product Owners to drive projects to production, meeting deadlines and outcomes.
    J. J. Keller & Associates, Inc. - Data Entry Specialist
    Indianapolis, IN, 04/2016 - Current
    • Updated departmental standard operating procedures and database to accurately reflect current practices.
    • Executed data verification to ensure expedient error detection.
    • Maintained records by creating monthly reports, closing terminated records and performing chart audits.
    • Organized billing and invoice data, prepared accounts receivable and generated revenue reports to provide controllers with vital financial information.
    • Input client information into spreadsheets and company databases to provide leaders with quick access to essential client data.
    • Maintained quality levels above prescribed minimums to support team productivity and efficiency.
    • Verified and updated account information in thecompany computer system.
    La Quinta Inns & Suites - Customer Service Representative/Office Assistant
    City, STATE, 01/2015 - 02/2017
    • Consulted with customers to determine the best methods to resolve service and billing issues.
    • Reviewed account and service histories to identify trends and issues.
    • Greeted customers to facilitate services, determine service needs and accurately input orders into electronic systems.
    • Informed customers about billing procedures, processed payments and provided payment options setup assistance.
    • Collected customer feedback and recommended procedural or product changes to enhance future service delivery.
    • Evaluated customer account information to assess current issues and determine potential solutions.
    • Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
    • Escalated customer concerns, store issues and inventory requirements to supervisors.
    • Documented conversations with customers to track requests, problems, and solutions.
    • Created and implemented process improvements to reduce workloads and bolster callback efficiency.
    • Delivered a high level of service and support to each customer, paving way for future business opportunities.
    • Product Sales - Cross-sold services at a rate of 30%, upgrading customers to different plans and product packages.
    • Computed Data Reports - Provided required weekly, monthly and quarterly reports listing sales figures and client track records.
    • Customer Assistance - Worked with company systems such as Live Support and diligently completed all assigned tasks, working overtime as needed.
    • Customer Service - Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.
    • Quality Communication - Interacted with 50+ affiliate stations in theUS and Puerto Rico, ensuring reliable and high-speed delivery to residential and small-business customers.
    • Customer Interface - Greeted customers upon entrance and handled all cash and credit transactions.Assisted customers over the phone regarding store operations, products, promotions, and orders.

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    Resume Overview

    School Attended

    • University of Buea Cameroon

    Job Titles Held:

    • Scrum Master
    • Data Entry Specialist
    • Customer Service Representative/Office Assistant


    • Associate of Science
    • Bachelor of Science

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