scrum master agile coach resume example with 4+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - : - -

Team-driven and Deadline -oriented Agile Scrum Master and Project Manager with 8+ years of success leading large-scale programs, managing million-dollar budgets, and implementing Agile frameworks. Skilled in resolving project and budget issues, collaborating with stakeholders, and developing strategic plans for operational efficiency and customer satisfaction. Adept at motivating, organizing, and coaching cross-functional teams across multiple locations. Ready to bring my extensive knowledge and expertise to a collaborative and dynamic team.


❖ Project Management

❖ Stakeholder Engagement


❖ Agile Coaching

❖ Resource Planning

❖ Mentoring and Coaching

❖ Excellent Communication.

❖ MS Office 365

❖ Kanban

❖ Strategic Planning and Execution

❖ Process Improvement

❖ Communication Skills

❖ Facilitation

❖ Scrum Ceremonies

❖ Scrum Methodologies

❖ Change Management

❖ Budgeting and Cost Control

❖ Conflict Resolution

❖ Software Development Lifecycle

❖ Agile Best Practices

01/2022 to Current
Scrum Master/Agile Coach W.R. Berkley Corporation Fulton, MD,

HIGHLIGHT: As a Scrum Master at Tritek Consulting, I achieved the following:


  • Acted as a servant leader, removing impediments and fostering a self-organizing, high-performing team culture.
  • Kept the Development team focused and shield them from outside influences and distractions.
  • Nurtured high-performance and self-organizing teams through servant-leader relationships.
  • Ensured 100% adherence of development teams to core agile principles, promoting collaboration, prioritization, team accountability, and visibility.
  • Organized sprint planning, daily scrum, sprint reviews, sprint retrospective, and release planning for a team of 4. These well-structured ceremonies resulted in a 50% reduction in meeting time and increased alignment across teams.
  • Analyzed metrics and key performance indicators, such as burn down/up charts, velocity reports, and defect summaries, driving 100% continuous improvement for sprint teams. This led to an 80% increase in team velocity and a 50% reduction in defects per sprint.

UTILIZED SKILLS: Servant leadership, impediment removal, Jira, working agreement establishment, team facilitation, agile principles, metrics analysis, communication, process improvement, team collaboration.

06/2021 to 01/2022
Scrum Master / Agile Project Leader Modivcare Savannah, GA,

HIGHLIGHT: As a Scrum Master and Agile Project Leader at Avaco Wireless LLC UK, I achieved the following:


  • Implemented Agile practices and leveraged Microsoft Azure DevOps, increasing team efficiency by 80%.
  • Facilitated team ceremonies to optimize resource allocation, resulting in a 60% improvement in meeting project timelines.
  • Built the team’s agile knowledge and empower the teams to make process improvements captured in sprint retrospective meetings.
  • Monitored project progress, prioritized backlog items, and ensure on-time delivery, leading to a 100% increase in customer satisfaction.
  • Established clear communication channels with clients, stakeholders, designers, and developers, improving requirements clarity by 80%.
  • Collaborated with the Technical Lead to achieve financially viable project delivery and exceed stakeholder satisfaction, increasing project profitability by 50%.

UTILIZED SKILLS: Agile practices, Microsoft Azure DevOps, team facilitation, project management, communication, requirements gathering, stakeholder management, and financial planning.

04/2018 to 04/2020
Senior Scrum Master Ernst & Young City, STATE,

As a Senior Scrum Master at Ernst & Young, I achieved the following results:


  • Directed staff in agile frameworks, equipping them with the necessary skills to drive efficient and effective Agile practices.
  • Facilitated Agile adoption, providing leadership and guidance to teams, resulting in the delivery of significant value and exceptional customer satisfaction.
  • Utilized and updated Jira, Confluence, SharePoint Scrum, and Kanban boards, streamlining project management processes and enhancing collaboration.
  • Enforced Kanban principles, leading to an impressive 55% reduction in cycle time within a span of fewer than 8 weeks. This achievement significantly increased the team's throughput and overall productivity.
  • Managed the product/sprint backlog, iterations, and releases, ensuring seamless execution and successful product delivery.

UTILIZED SKILLS: Agile adoption, leadership, training and guidance, Jira, Confluence, SharePoint Scrum, Kanban, cycle time reduction, backlog management, iteration management, release management.

Expected in to to
OTHM Level 7 Postgraduate Diploma: Project Management
Inspire College - London, UK,
Expected in to to
MBA: Project Management
Glyndwr University - Wrexham, UK,
Expected in to to
Level 6 Diploma: Project Management
Inspire College - London, UK,
Expected in to to
Diploma: Business Administration
Intercollege - Larnaca, Cyprus,

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Resume Overview

School Attended

  • Inspire College
  • Glyndwr University
  • Inspire College
  • Intercollege

Job Titles Held:

  • Scrum Master/Agile Coach
  • Scrum Master / Agile Project Leader
  • Senior Scrum Master


  • OTHM Level 7 Postgraduate Diploma
  • MBA
  • Level 6 Diploma
  • Diploma

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