Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,
Professional Summary

Experienced Successful Scrum Master leading cross-functional teams in a SAFe environment. Experience with managing multiple teams in a fast paced environment alongside the Product Owner and Development team.

A responsible servant-leader role across scrum teams by identifying and resolving impediments and dependencies. Facilitate and own all Scrum Ceremonies such as: Daily Stand Up, Sprint Planning, Sprint Demo, Sprint Retrospective. Assisting the RTE/Agile Coach with facilitation of Scrum of Scrums and identifying any risks, actions or concerns within the teams.

Experience with JIRA, Rally, Confluence, Clarity

  • Problem Solver
  • Risk mitigation
  • Team player
  • Effective communicator
  • Project Management
  • Collaboration
  • Leadership
  • Conflict resolution
Work History
08/2020 to Current Scrum Master Alstom | Pittsburgh, PA,
  • Worked with product owner to prioritize and groom user stories in the product backlog in preparation of the sprint planning.
  • Facilitated sprint planning, daily scrums, sprint reviews, retrospectives, and backlog refinements for 2-week sprint cycles emphasizing on continual improvement.
  • Ensured the team is practicing the core agile principles of self-direction, collaboration, business prioritization, team accountability, and transparency, toward the consistent delivery of working product.
  • Facilitated weekly backlog grooming sessions with the team, ensuring work items are estimated and 'ready-for-work' per the product owner’s priorities.
  • Worked closely with product owner in backlog management and continuous delivery of features to ensure that development team efforts on sprint backlogs are of maximum value to stakeholders.
  • Maintained project documentation and reported project progress to management weekly through internal status reports.
  • Ensured the development teams are practicing the Agile principles.
  • Provided internal and external communications to improve transparency.
  • Empowered the team to self-organize and self-manage.
  • Tracked & reported on milestones, identified risk/issues & dependencies, facilitated communication among team members.
  • Monitored the project progress and radiated the information to stake holders.
  • Identified and mitigated team risks and impediments (blocking issues, critical defects) on daily basis.
09/2019 to 05/2020 Scrum Master Alstom | Rochester, NY,
  • Led multiple scrum teams in an agile environment
  • Facilitated and owned sprint ceremonies, such as: daily stand-up, sprint planning, sprint demo, and retrospective.
  • Ensured that the teams were following Agile principles
  • Monitored the teams' performance by using burn down chart, velocity and other agile metrics.
  • Worked closely with the product owner to ensure that team has healthy backlog and there is clear roadmap in terms of upcoming release.
  • Facilitated and owned Scrum of Scrums with RTE/Coach and other Scrum Master present
  • Assisted in mentoring a new scrum master to a brand new agile team
04/2018 to 06/2019 Scrum Master/Project Manager Cree Inc. | Morgan Hill, CA,
  • Supervised technical resources on the project, provided leadership and guidance as Subject Matter Experts (SME) to onsite and offshore personnel.
  • Facilitated sprint ceremonies such as: sprint planning, daily scrum, sprint demo and retrospective
  • Met with project sponsors, management, and key stakeholders to provide them a status of the project.
  • Identified all issues/challenges on the project, maintained an issues log and took action to resolve them.
  • Coached and mentored different scrum teams within the company to ensure agile principles
  • Worked closely with product owner to prioritize requirements/product backlog based on delivery schedule, business value based on ROI (return on investment) calculation.
  • Informed appropriate people of project progress, complete weekly project status reports, bi-weekly dashboard reports, participate in weekly PM (project manager) meetings and communicated appropriately with executives.
  • Facilitated all phases of projects from initiation through closure while keeping the project within approved budget and schedule, and ensure projects are completed according to approved plan.
  • Maintained project financial and project profitability, to include resource scheduling, revenue forecasting per project, billing reconciliations, expense report and time approval for project work.
  • Monitored project deliverables and progress through continuous communication with project members.
08/2015 to 01/2017 Business Analyst Sofi | Claymont, DE,
  • Facilitated daily standup, sprint retrospective, sprint review meetings and sprint demo
  • Worked with the stakeholders to refine and grow the payroll implementation service model.
  • Designed, developed processes that geared at improving productivity, quality levels of performance and client satisfaction.
  • Assisted the project manager in completing required business cases and identified opportunities to streamline to inject process improvement.
  • Formulated and defined system's scope and objectives based on the business needs through understanding of business systems, and industry standards.
  • Ensured proper documentation of risks, issues, and decisions related to the process integration event and escalates key issues regarding projects.
  • Prepared presentation materials to support project initiatives and solicits feedback from the field on relative importance, feasibility and buy-in through MS office suite.
  • Designed workshops that involve eliciting process requirements and liaising with users monitoring, measuring success, and providing feedback on process performance.
Expected in 04/2016 Bachelor of Science | All India Institute of Science And Research, , GPA:
Expected in 05/2012 High School Diploma | Metea Valley , , GPA:

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School Attended

  • All India Institute of Science And Research
  • Metea Valley

Job Titles Held:

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  • Bachelor of Science
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