Scrum Master resume example with 20+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - - -
IT Project Manager and Scrum Master offering 18+ years of total experience with an impressive record of delivering and implementing the project as per scheduled deadlines; extending post-implementation and maintenance support to the technical support team and client.
Highly skilled and successful in coaching, mentoring, and leading technical, project management, and leadership teams in adopting Agile / Scrum, Kanban, and Agile best practices with strong business results
+ Certified Scrum Master (CSM)
+ Project Management Professional (PMP)
+ Brainbench Project Management (2005)
+ Brainbench Managing People (US)
+ Brainbench Data Modelling Concepts
+ Brainbench Presentation Skills.
+ Brainbench Technical Certifications - COBOL, VSAM and JCL
  • 8+ years of Project Management and 3+ years of Scrum Master experience
  • End to End project management experience for varying technologies – Mainframe, J2EE & Pega
  • Keen planner, strategist and implementer with demonstrated success in end-to-end project management and ensuring effective management of various resources to meet project specifications
  • Strong problem solving & technical skills coupled with confident decision making for enabling effective solutions leading to high customer satisfaction and low operational costs
  • Presently working in Cognizant Technology Solutions (CTS).  Responsible in activities like software delivery, Requirement analysis, Software Review, production support, client liaison, Program Management tasks
  • Providing leadership, direction, strategy and vision in the areas of technology and product development to facilitate and enable growth and business agility  
  • Significant experience working with local as well as overseas customers, project managers and technical teams for securing & executing concurrent projects
  • Handling end to end management of multiple projects from conceptualization and visualization to technology mapping and final execution of projects  
  • Managing and leading team members; allocating resources among team members and guiding team members during the project, till final delivery
  • Holding review meetings to monitor progress of the project as per schedule / budgets, and ensuring timely completion and delivery of the project to the client
  • Facilitating sprint planning, daily scrums, retrospectives, stakeholder meetings
  • Educated and reinforced scrum methodology and agile framework to team members and key stakeholders
  • Tracking and managing product backlog, burn-down metrics, velocity, and task break-down
  • Facilitated the transition of the applications from waterfall to Agile as a Coach
  • Expert at driving the adoption and enforcement of Scrum rules, removing impediments and fostering self-management
  • Proactive in sensing a risk, and work on a mitigation plan, Track and communicate updates on the sprint/release progress to the project stakeholders, and raise a flag in SoS (Scrum-of-Scrums) as warranted 
  • Domain expertise includes Cards, Payment Services & Wealth Management under Banking & Financial Services and HIPAA transaction and code set rules under Healthcare   
  • Motivated, thorough, dependable and well-organized team player with good interpersonal skills
  • Possess good communication skill and a fast learner with an appetite to grasp and adapt to changing technologies
  • Insightful knowledge of business process analysis and design, re-engineering, process rationalization, cost control, capacity planning, performance measurement and quality as per CMMi and ISO2000 processes
  • Providing insights and taking part in Business Development activities like responding to proposals, cost-benefit analysis etc
  • Conducting system study and coordinating with team members for requirements mapping, system design & integration, implementation, etc
Key Accomplishments
  • Organized and facilitated overall Release and Sprint planning - including daily stand-ups, reviews/demos, and retrospectives.
  • Brought in Agile best practices such as continuous integration, code/design reviews, transparency, accountability, Jira tracking, product visioning, technical debt reduction, self-management, empowerment and role training resulting in realized velocity improvement of more than 100% .
  • Mentored teams, leading them to be self-directed with strong accountability, decision making, conflict resolution, and transparency
  • Bagged Shared Service Awards for continuous defect free delivery and excellent team work.
  • Performed Requirement analysis & estimation, prepared project management plan, monitored & controlled project as per plan.
  • Contributed in resource management, status reporting, onsite-offshore liaison, customer expectation management and managing cost & schedule etc
  • Received several client accolades for successful project management.
  • Recognized and rewarded with “Star of the Year” Award couple of times.
  • Performed an active coaching role for a program wide Agile implementation
Expected in 1998
Bachelor of Science: Electrical Engineering
Indian Institutes of Engineering Science and Technology - Howrah, West Bengal
+ Methodologies - Agile-Scrum, Agile-Kanban, Waterfall, Pega-BPM
+ Tools - JIRA, Confluence, FACETS, SharePoint, MS Project, MS Office, MS Visio, CA7, Changeman, Fileaid, Intertest
+ Technical - COBOL, JCL, VSAM, CICS, DB2, MQ, Eztrieve
+ Others (Training Attended) - PRPC, VB5.0, Oracle ERP (Avalon), XML, Function Point Estimation, Use Case Estimation, Lean & Six Sigma
01/2015 to Current
Scrum Master American Equity West Des Moines, IA,
  • Worked as an Agile transformation coach/consultant where Scrum, Kanban techniques were applied along with some SAFe principles.
  • Organized and facilitated overall Release and Sprint planning - including daily stand-ups, reviews/demos, and retrospectives.
  • Focused primarily on training the teams to write good user stories, prioritize the work based on business value and handling of the tasks by the team. Placed substantial efforts on team member role training, time-boxing and providing strong metrics for all players.
  • Brought in Agile best practices such as continuous integration, code/design reviews, transparency, accountability, Jira tracking, product visioning, self-management, empowerment and role training.
  • As a Scrum Master for three separate teams (20+ people), identified process changes required to accelerate development and remove major impediments. Facilitated Scrum of Scrum calls following Agile process.
  • Protected team from over-commitment, managed backlog, prioritized resolution of defects/bugs.
  • Responsible to remove impediments, as these projects relies on the data from multiple departments, hence requiring constant, effective communication to unblock the team and  make sure the team remains on task at hand.
  • Mentored teams, leading them to be self-directed with strong accountability, decision making, conflict resolution, and transparency.
  • Facilitated meetings to iron out blockers, conducted JAD sessions with the Product owner and other stakeholders on regular bJessica and helped the team to make better use of these time and estimate more effectively, thus ensuring a healthy sprint progress.
  • Kept the teams focused on the sprints priorities, business values, and protecting team from over-committing
  • Communicated team status/progress via Release/Sprint Burndown charts, Story Acceptance rate and defects and make sure the stakeholders are aware of what is going on.
  • Built the team’s agile knowledge and empower the team to make process improvements captured in sprint retrospective meetings.
  • JIRA tool is used for Agile Scrum and Agile Kanban to track the team activities.
  • Frequent follow up and friendly reminders to the team on updating JIRA tasks on daily bJessica for more accurate reporting.
  • Worked with product owner during the Sprint review sessions to make sure all stories met the Definition of Done and get the stories accepted within the sprint.
  • Performed an active coaching role for organization wide Agile implementation and embracement.
06/2013 to 01/2015
Project Delivery Manager Deloitte Westlake, TX,
  • Led a cross-functional team of engineers, QAs and UX designers to develop features and fix product defects in PEGA tool BPM suite (PRPC 6.3, CPM 6.3).
  • Delivered detailed feature roadmaps that included action items and project targets.
  • Developed accurate development estimates and drafted project resource plans.
  • Worked closely with QA to develop use cases, review test cases and track feature bugs. Led triage on product bugs and feature requests.
  • Facilitated and participated in design and requirements session with Benz
  • Assisted in troubleshooting the production issues for the product consulting and delivery team.
  • Responsible for creation and submission of weekly status report and monthly steering committee report
  • Responsible for managing schedule and cost and maintaining the utilization, ensuring profit levers to achieve the targets
  • Assessed the risks, issues and worked with respective stakeholders to mitigate the same.
05/2010 to 06/2013
Offshore Program Delivery Manager Us Government Other Agencies And Independent Organizations Arlington, TX,
  • Played Delivery Manager role for 3 projects with peak size of 70+ 
  • Gathered and analyzed market information and used findings to define product strategy.
  • Leveraged in-depth understanding of end-to-end customer experience to identify pain points and latent customer needs.
  • Drove business KPIs through rapid iteration of customer-facing product features.
  • Led the design and development of Pega upgrades and the deployment of new services and products.
  • Recognized performance and addressed the team member’s aspirations and planned out rotations and created a good opportunity for the second level leads/managers to bring them up to next role level.
  • Identified and worked with multiple groups for new business opportunities and providing proactive proposal.
  • Provided support to proposals, Quality Assurance Process, Cross Project Reviews, Performance and Appraisal Management
04/2007 to 05/2010
Technical Lead and Project Manager Cgi Group Inc. Reston, VA,
  • Served as a Team Lead for 40 member team spanned across 5 different applications – Asset Management, Retirement Services, Brokerage Services, FDIC Charter Distribution & Negotiable Order of Withdrawal.
  • Handled the Retirement Services (IRA Products), analyzed business requirement, prepared the technical design, coding, unit testing and implemented the solution.
  • Accomplished the Golden West conversion which was a complex migration of Golden West IRA Accounts to Legacy Wachovia System.
  • Steadied Retirement Services application with continuous resolution of open problem tickets, resulting in a decline from 150 to zero.
  • Carried out audit system for each online screen access by user for easy management reporting.
  • Enforced FDIC Increased Insurance Project within the aggressive deadline.
  • Guided the COBOL – CICS - MQ Services Project which will provide real-time update of Retirement Reporting System.
  • Bagged Shared Service Awards for continuous defect free delivery and excellent team work.
07/2006 to 04/2007
Project Manager Cgi Group Inc. Columbus, OH,
  • Facilitated the rehosting of the 3 Java/J2EE applications on time and under budget.
  • Instrumental in handling the J2EE architecture project.
  • Gained several client accolades for successful project management.
04/2002 to 07/2006
Mainframe Technical Lead Cgi Group Inc. Jacksonville, FL,
  • Effectively devised the comprehensive system documentation.
  • Provided 24x7x365 Production Support
  • Stabilized the system, minimized the call volumes over time with small enhancements and proper tracking of root causes.
  • Carried out the balancing process to immediately notify the management about any potential customer impacts.
  • Recognized and rewarded with “Star of the Year” Award.
08/2001 to 04/2002
Mainframe Developer First Data Resources City, STATE,
  • Functioned as a Developer in a DB2 Re-architecture Project.
  • Successfully managed the enhancement/development project for conversion of an existing file system into DB2 database and modification of existing database
01/2000 to 08/2001
Mainframe Developer Northwest Airlines City, STATE,
  • Responsible for development and maintenance of comprehensive system as per business specifications to track and manage the flight activities of all Northwest Airlines Pilots and Flight Attendants as it pertains to profile, training, qualification, absence, unavailability, and other pertinent job related tasks
01/1999 to 01/2000
Mainframe Developer Tata Iron & Steel Co. Ltd City, STATE,
  • First assignment
  • Developed and unit tested codes as per business specification

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Resume Overview

School Attended

  • Indian Institutes of Engineering Science and Technology

Job Titles Held:

  • Scrum Master
  • Project Delivery Manager
  • Offshore Program Delivery Manager
  • Technical Lead and Project Manager
  • Project Manager
  • Mainframe Technical Lead
  • Mainframe Developer
  • Mainframe Developer
  • Mainframe Developer


  • Bachelor of Science

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