Scrum Master resume example with 20+ years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Summary
IT Project Manager and Scrum Master offering 18+ years of total experience with an impressive record of delivering and implementing the project as per scheduled deadlines;
extending post-implementation and maintenance support to the technical support
team and client.
Highly skilled and
successful in coaching,
mentoring, and leading technical, project management, and leadership teams in
adopting Agile / Scrum, Kanban, and Agile best practices with strong business
results
Certifications
+ Certified Scrum Master (CSM)
+ Project Management Professional (PMP)
+ Brainbench Project Management (2005)
+ Brainbench Managing People (US)
+ Brainbench Data Modelling Concepts
+ Brainbench Presentation Skills.
+
Brainbench Technical Certifications -
COBOL, VSAM and JCL
Highlights
8+ years of Project Management and 3+ years of Scrum Master experience
End to End project management experience for varying technologies – Mainframe, J2EE & Pega
Keen
planner, strategist and implementer with demonstrated success in end-to-end
project management and ensuring effective management of various resources to
meet project specifications
Strong problem solving & technical skills
coupled with confident decision making for enabling effective solutions leading
to high customer satisfaction and low operational costs
Presently working in Cognizant Technology
Solutions (CTS). Responsible in activities like software delivery, Requirement
analysis, Software Review, production support, client liaison, Program
Management tasks
Providing
leadership, direction, strategy and vision in the areas of technology and
product development to facilitate and enable growth and business agility
Significant experience working with local as well as overseas customers, project managers and technical teams for securing & executing concurrent projects
Handling end to end management of multiple
projects from conceptualization and visualization to technology mapping and
final execution of projects
Managing and leading team members; allocating
resources among team members and guiding team members during the project, till
final delivery
Holding review meetings to monitor progress of
the project as per schedule / budgets, and ensuring timely completion and delivery
of the project to the client
Educated and reinforced scrum methodology and
agile framework to team members and key stakeholders
Tracking
and managing product backlog, burn-down metrics, velocity, and task break-down
Facilitated the
transition of the applications from waterfall to Agile as a Coach
Expert at driving the
adoption and enforcement of Scrum rules, removing impediments and fostering
self-management
Proactive in sensing
a risk, and work on a mitigation plan, Track and communicate updates on the sprint/release
progress to the project stakeholders, and raise a flag in SoS
(Scrum-of-Scrums) as warranted
Domain expertise
includes Cards, Payment Services
& Wealth Management under Banking & Financial Services
and HIPAA transaction and
code set rules under Healthcare
Motivated, thorough, dependable and well-organized team player with good interpersonal skills
Possess good communication skill and a fast learner with an appetite to grasp and adapt to changing technologies
Insightful knowledge of business process analysis and design, re-engineering, process rationalization, cost control, capacity planning, performance measurement and quality as per CMMi and ISO2000 processes
Providing insights and taking part in Business Development activities like responding to proposals, cost-benefit analysis etc
Conducting system study and coordinating with team members for requirements mapping, system design & integration, implementation, etc
Key Accomplishments
Organized and facilitated overall Release and Sprint planning -
including daily stand-ups, reviews/demos, and retrospectives.
Brought in Agile best practices such as continuous integration,
code/design reviews, transparency, accountability, Jira tracking, product
visioning, technical debt reduction, self-management, empowerment and role
training resulting in realized velocity improvement of more than 100%
.
Mentored teams,
leading them to be self-directed with strong accountability, decision making,
conflict resolution, and transparency
Bagged
Shared Service Awards for continuous
defect free delivery and excellent team work.
Performed Requirement analysis & estimation, prepared project management
plan, monitored & controlled project as per plan.
Contributed in resource management,
status reporting, onsite-offshore liaison, customer expectation management and
managing cost & schedule etc
Received
several client accolades for successful project management.
Recognized
and rewarded with “Star of the Year” Award couple of times.
Performed an active coaching role for a program wide Agile
implementation
Education
Expected in 1998
Bachelor of Science: Electrical Engineering Indian Institutes of Engineering Science and Technology - Howrah, West Bengal GPA:
+ Others (Training Attended) - PRPC, VB5.0, Oracle ERP (Avalon), XML, Function Point Estimation, Use Case Estimation,
Lean
& Six Sigma
Experience
01/2015 to Current
Scrum MasterAmerican Equity – West Des Moines, IA,
Worked as an Agile transformation coach/consultant where Scrum, Kanban
techniques were applied along with some SAFe principles.
Organized and facilitated overall Release and Sprint planning -
including daily stand-ups, reviews/demos, and retrospectives.
Focused primarily on training the teams to write good user stories,
prioritize the work based on business value and handling of the tasks by the
team. Placed substantial efforts on team member role training, time-boxing and
providing strong metrics for all players.
Brought in Agile best practices such as continuous integration,
code/design reviews, transparency, accountability, Jira tracking, product
visioning, self-management, empowerment and role
training.
As a Scrum Master for three separate
teams (20+ people), identified process changes required to accelerate
development and remove major impediments. Facilitated Scrum of Scrum calls following Agile process.
Protected team from over-commitment, managed backlog, prioritized
resolution of defects/bugs.
Responsible to remove impediments, as these projects relies on the
data from multiple departments, hence requiring constant, effective
communication to unblock the team and make sure the team remains on task at hand.
Mentored teams, leading them to be self-directed with strong
accountability, decision making, conflict resolution, and transparency.
Facilitated meetings to iron out blockers, conducted JAD sessions with the
Product owner and other stakeholders on regular bJessica and helped the team to
make better use of these time and estimate more effectively, thus ensuring a
healthy sprint progress.
Kept the teams focused on the sprints priorities, business values, and
protecting team from over-committing
Communicated team status/progress via Release/Sprint Burndown charts, Story
Acceptance rate and defects and make sure the stakeholders
are aware of what is going on.
Built the team’s agile knowledge and empower the team to make process
improvements captured in sprint retrospective meetings.
JIRA tool is used for Agile Scrum and Agile Kanban to track the team
activities.
Frequent follow up and friendly reminders to the team on updating JIRA
tasks on daily bJessica for more accurate reporting.
Worked with product owner during the Sprint review sessions to make sure
all stories met the Definition of Done and get the stories accepted within the
sprint.
Performed an active coaching role for organization
wide Agile implementation and embracement.
06/2013 to 01/2015
Project Delivery ManagerDeloitte – Westlake, TX,
Led a cross-functional team of engineers, QAs and UX designers to develop features and fix product defects in PEGA tool BPM suite (PRPC 6.3, CPM 6.3).
Delivered detailed feature roadmaps that included action items and project targets.
Developed accurate development estimates and drafted project resource plans.
Worked closely with QA to develop use cases, review test cases and track feature bugs. Led triage on product bugs and feature requests.
Facilitated and participated in design and requirements session with Benz
Assisted in troubleshooting the production issues for the product consulting and delivery team.
Responsible for creation and submission of weekly status report and monthly steering committee report
Responsible for managing schedule and cost and maintaining the utilization, ensuring profit levers to achieve the targets
Assessed the risks, issues and worked with respective stakeholders to mitigate the same.
05/2010 to 06/2013
Offshore Program Delivery ManagerUs Government Other Agencies And Independent Organizations – Arlington, TX,
Played Delivery Manager role for 3 projects with peak size of 70+
Gathered and analyzed market information and used findings to define product strategy.
Leveraged in-depth understanding of end-to-end customer experience to identify pain points and latent customer needs.
Drove business KPIs through rapid iteration of customer-facing product features.
Led the design and development of Pega upgrades and the deployment of new services and products.
Recognized performance and addressed the team member’s aspirations and planned out rotations and created a good opportunity for the second level leads/managers to bring them up to next role level.
Identified and worked with multiple groups for new business opportunities and providing proactive proposal.
Provided support to proposals, Quality Assurance Process, Cross Project Reviews, Performance and Appraisal Management
04/2007 to 05/2010
Technical Lead and Project ManagerCgi Group Inc. – Reston, VA,
Served
as a Team Lead for 40 member team spanned across 5 different applications –
Asset Management, Retirement Services,
Brokerage Services, FDIC Charter
Distribution & Negotiable Order of Withdrawal.
Handled
the Retirement Services (IRA
Products), analyzed business requirement, prepared the technical design,
coding, unit testing and implemented the solution.
Accomplished
the Golden West conversion which was a complex migration of Golden West IRA
Accounts to Legacy Wachovia System.
Steadied
Retirement Services application with
continuous resolution of open problem tickets, resulting in a decline from 150
to zero.
Carried
out audit system for each online screen access by user for easy management
reporting.
Enforced
FDIC Increased Insurance Project within the aggressive deadline.
Guided
the COBOL – CICS - MQ Services
Project which will provide real-time update of Retirement Reporting System.
Bagged
Shared Service Awards for continuous
defect free delivery and excellent team work.
07/2006 to 04/2007
Project ManagerCgi Group Inc. – Columbus, OH,
Facilitated
the rehosting of the 3 Java/J2EE applications on time and under budget.
Instrumental
in handling the J2EE architecture project.
Gained
several client accolades for successful project management.
04/2002 to 07/2006
Mainframe Technical LeadCgi Group Inc. – Jacksonville, FL,
Effectively
devised the comprehensive system documentation.
Provided 24x7x365 Production Support
Stabilized
the system, minimized the call volumes over time with small enhancements and
proper tracking of root causes.
Carried
out the balancing process to immediately notify the management about any
potential customer impacts.
Recognized
and rewarded with “Star of the Year” Award.
08/2001 to 04/2002
Mainframe DeveloperFirst Data Resources – City, STATE,
Functioned
as a Developer in a DB2 Re-architecture Project.
Successfully managed the
enhancement/development project for conversion of an existing file system into
DB2 database and modification of existing database
01/2000 to 08/2001
Mainframe DeveloperNorthwest Airlines – City, STATE,
Responsible for development and maintenance of comprehensive system as per business specifications to track and manage the flight activities of all
Northwest Airlines Pilots and Flight Attendants as it pertains to profile,
training, qualification, absence, unavailability, and other pertinent job
related tasks
01/1999 to 01/2000
Mainframe Developer Tata Iron & Steel Co. Ltd – City, STATE,
First assignment
Developed and unit tested codes as per business specification
Any information uploaded, such as a resume, or input by the user is owned solely by the user, not LiveCareer. For further information, please visit our Terms of Use.
Resume Overview
School Attended
Indian Institutes of Engineering Science and Technology