scrum master resume example with 11+ years of experience

Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,

Seasoned IT professional with exceptional leadership and project management skills. We began our Agile journey in 2019 where I grew in knowledge from a Dev Team members perspective. Mostly testing developed code or debugging complaints and then coordinating the resolution of those items. In March I received the opportunity to develop in Agile from a Scrum Master perspective and have enjoyed developing our ways of working and transparency of the work being done.

  • Project Management
  • Project Team Coordination
  • Attention to Detail
  • Schedule Management
  • Documentation and Reporting
  • Work Planning and Prioritization
  • Verbal and Written Communication
  • Quality Assurance
  • Meeting Participation
  • Jira, Confluence, Advanced Roadmap
  • Agile Best Practices
  • Backlog Management
  • Scrum Processes
  • Team Leadership
  • Communication Planning
  • Software Development
  • Change Management
  • Customer Service
  • Coaching and Mentoring
  • Software Debugging
  • Analytical Thinking and Problem Solving
  • Source and Version Control: Git, Github
  • Code and Quality Standards
  • Programming Languages
  • Regression Testing
  • Application Development
  • Agile/Scrum Methodology
  • Programming Languages: Java, C#, .Net, Python
  • Data Storage and Retrieval
  • Database Management Software
  • Teamwork and Collaboration
  • SQL, JQL
03/2022 to Current Scrum Master Ortho-Clinical Diagnostics | VT, State,
  • Led daily Scrum stand-ups and Agile development sprint planning meetings for multiple, concurrent projects.
  • Trained and mentored team members on best and most effective ways to use Scrum processes to improve efficiency and reduce production times.
  • Assessed team metrics and worked to drive improvements and innovate new approaches.
  • Enhanced efficiency of content flow between developers and transparency of content status through integration of automated workflow pipelines.
  • Removed impediments and protected team members from interruptions and distractions to maximize productivity.
  • Coached and mentored team members, stakeholders and leadership on benefits of Agile and Scrum.
  • Defined workflows and processes in fast-paced, Agile environment and distributed models through whiteboarding and mind-mapping.
  • Worked with project owners and end users to prioritize feature development and enhancements based on critical paths and business needs.
  • Worked to gather customer requirements, clarify specifications and translate into product backlog.
04/2019 to 03/2022 Programmer Analyst Qualcomm | Boxborough, MA,
  • Identified quality trends to investigate system flaws, process inefficiencies and training needs.
  • Completed routine inspections of components and products to fulfill quality assurance requirements.
  • Documented programs and details regarding development, revisions and alterations.
  • Participated in team-oriented environments, working cohesively and successfully on multiple projects.
  • Investigated application issues, identified causes and initiated troubleshooting methods for immediate resolution.
  • Responded to escalated issues and implemented successful resolutions to resolve conflicts and restore project trajectory.
  • Leveraged multiple programming languages to develop applications for various platforms.
  • Implemented and tested enhancement feature requests to improve product functionality and extend performance.
  • Performed regression and performance tests for updated systems.
  • Drafted design objectives and system design documents.
  • Tackled development tasks based on system requirements and documented approaches.
  • Uncovered system issues by troubleshooting hardware and testing code at project intervals.
  • Designed software configuration to meet multiple website system hosting requirements.
  • Met with stakeholders, product teams and customers throughout system development lifecycle.
  • Wrote SQL queries using programs such as Microsoft SQL 2019.
  • Tested databases and performed bug fixes.
  • Designed code to help company develop necessary applications and websites.
  • Documented program development and subsequent revisions with comments for easy comprehension.
  • Performed root cause analysis to identify system issues.
  • Resolved customer issues by establishing workarounds and solutions to debug and create defect fixes.
  • Collaborated with business analysts to understand project requirements, customer expectations and timelines.
  • Implemented debugging programs to determine vulnerabilities and issues in software.
  • Reviewed project specifications, identifying and remedying potential issues that could result in development delays.
  • Directed programming and documentation development team, offering insight into design process and procedures.
07/2013 to 04/2019 Technical Support Analyst Alterra Mountain Co | Snowshoe, WV,
  • Kept customers informed about issue resolution progress and provided updated estimated times of resolution on ongoing basis.
  • Consulted via telephone to understand user problems, run through testing scripts and ask probing questions to locate root causes.
  • Monitored service orders to completion and closed service tickets.
  • Documented repair processes and helped streamline procedures for future technical support actions.
  • Collaborated with support team to assist client stakeholders with emergent technical issues and develop effective solutions.
  • Devised incisive workarounds and resolutions for IT-related problems.
  • Assisted customers with various types of technical issues via email, live chat and telephone.
  • Reviewed support cases for technical and troubleshooting accuracy and identified needed process improvements.
  • Used remote login tools to assist clients with technical and product questions.
  • Demonstrated advanced product knowledge to solve customer issues.
  • Created and implemented new troubleshooting processes, improving efficiency and customer satisfaction while reducing costs.
  • Handled customer service issues by providing guidance or escalating for advanced support.
  • Used proactive monitoring procedures and tools to identify problem prevention opportunities.
  • Delivered remote assistance for technical issues using screen sharing, mouse and keyboard control and other tools.
  • Documented customer complaints and inquiries for use in technical documentation and bug tracking.
07/2011 to 07/2013 Master Plasma Center Tech Biolife Plasma Services | City, STATE,
  • Labeled blood vials with critical information like time of collection, date and patient name.
  • Drew blood from patients to collect samples using venipuncture and following aseptic techniques.
  • Checked hemoglobin levels of individuals prior to Plasma donation.
  • Identified best veins for intravenous lines and blood draws, avoiding unnecessary pokes.
  • Mentored newly hired medical personnel in phlebotomy techniques and protocols.
  • Assessed plasma collection machines for proper functionality.
  • Assessed donor vital signs during and after procedures to check for fatigue or dizziness.
  • Screened prospective donors by conducting interviews, obtaining medical histories and measuring vital signs.
  • Interacted with patients to gather and record data prior to blood draws.
  • Learned to use the system in the Center (DIS) to later support and develop on it in future roles.
Education and Training
Expected in 05/2022 to to Bachelor of Science | Computer Science Lewis University, Romeoville, IL GPA:
Expected in 05/2019 to to Associate of Science | Application And Technical Support College of DuPage, Glen Ellyn, IL GPA:

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Resume Overview

School Attended

  • Lewis University
  • College of DuPage

Job Titles Held:

  • Scrum Master
  • Programmer Analyst
  • Technical Support Analyst
  • Master Plasma Center Tech


  • Bachelor of Science
  • Associate of Science

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