scrum master resume example with 7+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - : - -
Professional Summary

A seasoned IT tech & business analyst with an entrepreneurial spirit carrying significant industry experience in IT solutions management, quantitative analytics, and system integration —using strategic initiatives to facilitate streamlined product delivery. An excellent servant-leader, with good motivational, conflict resolution, team building, and interpersonal communication skill. Experienced in using various agile collaborative tools like : MS Project, Excel, Powerpoint, TFS, VersionOne Jira, Rally (CA Agile) and SharePoint


Agile Frameworks:Scrum, SAFe, KanBan, TDD,

Agile SDLC

Requirement gathering

Story Estimation

Application Integration

Software Documentation

ROI Analysis

Team Building

Agile Coaching

Vendor Management

Project Risk Management

Change Management

Scope Management

Servant Leadership

Stakeholder relations

Software Testing

Teaching and Coaching

Quality assurance

Conflict resolution

Great Communication skills

Cross-Team Collaboration

Workload Automation

Work History
09/2020 to 09/2022
Scrum Master Equifax La Junta, CO,
  • Actively participated in discovery sessions, requirement gatherings and documentation meetings, ensuring features and stories were business centric around delivering the highest ROI
  • Scheduled managed and facilitated sprint planning, daily standup calls , sprint review and sprint retrospectives. I made sure off-shore team members were always on time, sending them reminders and scheduling meetings to accommodate their schedules.
  • Worked Product owners ,vendors and clients to identify & define epics to feed into the Product Roadmap & ideas backlog
  • Provided team and management coaching on Agile values and practices while emphasizing continuous improvement.
  • Used JIRA metrics to help me understand and get the best out of my teams. Utilized the burn-down chart daily during daily scrum meetings to understand our sprint progress, anticipate issues, and recommended techniques to keep team members on track on delivery sprint goals.
  • Worked closely with designers, business analysts and software developers to turn user data into actionable user stories that influenced product and service direction
  • Worked closely with project managers, business analysts and software developers to turn user requirements into actionable user stories that influenced product and service direction
  • Tracked, prioritized and organized defects and bugs in Testrail for Jira, working with development team to facilitate timely corrections.
  • Assisted product owners to maintain the product backlog in a way that ensures the needed work is well understood so the team can continually make forward progress

02/2017 to 07/2020
Scrum Master Equifax Minnetonka, MN,
  • Worked on projects which to enable, align, and coordinate IT activities for mergers and acquisitions, such as integration of systems (like SAP, Siebel and MS Dynamics), master data management and on-boarding of new bank customers
  • Facilitated refinement meetings, DSU calls, backlog refinement, Sprint Planning, Sprint Review & Sprint Retrospective meetings
  • Investigated and corrected or escalated project problems, removing impediments to work for my scrum teams
  • Worked with product owners to prioritized , refine and validate user stories
  • Coached teams in Agile practices and provided necessary training to create positive mindset to Agile processes.
  • Communicated with all stakeholders and keep them informed about the project status reports, issues and milestones.
01/2016 to 12/2016
Infosys Functional Analyst Altus Group Limited Walnut Creek, CA,
  • Part of project team that developed and implemented C2M CIS to replace legacy enterprise application.
  • Led functional associate team and created weekly status reports. Gathered requirements via during JAD sessions and client interviews.
  • Created and maintained functional and technical specifications as requirements evolved throughout SDLC.
  • Configured functionalities within Oracle C2M application including cases, batches, and bill cycles.
  • Assembled and participated in requirement-gathering sessions to define and document functional specs, configurations, enhancements and custom reports.
  • Validated business intelligence reports within test environment to troubleshoot production issues.
  • Handled and troubleshot SQL and database environments, identifying gaps and problem areas.
07/2014 to 02/2016
Business Analyst Infosys Limited (Client- Regions Bank) City, STATE,
  • Analyzed key aspects of business to evaluate factors driving results and summarized into presentations.
  • Delivered analysis of market, sales and consumer trend impact on long and short-term strategies.
  • Conducted interviews with key business users to collect information on business processes and user requirements.
  • Assessed impact of current business processes on users and stakeholders and evaluated potential areas for improvement.
  • Interacted with internal customers to understand business needs and translate into requirements and project scope.
  • Met with stakeholders to establish favorable business relationships and support mutually beneficial interests.
  • Led cross-functional teams to analyze and understand enterprise-wide operational impacts and opportunities of technology changes.
  • Applied honed problem-solving skills to analyze and resolve issues impacting business operations and goal achievement.
  • Executed analysis of risks and identified risk mitigation strategies.
  • Improved business direction by prioritizing customers and implementing changes based on collected feedback.
Expected in to to
Bachelor of Science: Digital Science
Kent State University - Kent, OH

Certified Scrum Master (CSM)

Professional Scrum Master (PSM 1)

Project Management Professional (PMP)

ITIL 4® Foundation Level

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Resume Overview

School Attended

  • Kent State University

Job Titles Held:

  • Scrum Master
  • Scrum Master
  • Infosys Functional Analyst
  • Business Analyst


  • Bachelor of Science

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