Jessica Claire
, , 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - -
Professional Summary

Over 9 years of experience in IT organizations in helping teams being successful being an experienced Scrum Master with a keen ability to coach and train teams on being agile rather than doing agile. Lead, Mentor and motivate multiple teams to successful completion of agile projects that align with company’s strategic goals. Experience in recording and maintaining the artifacts like Product Backlog, Impediments list, sprint burn down charts and sprint burn up charts to track team’s performance and keeping it visible to the team members and owners. Championed organizational cultural change on strong ownership, one-team attitude, empowerment, and transparency by collaborating with other scrum masters, leaders, and project managers. An enthusiastic learner with Servant-Leader skills, encouraging team to learn from empiricism and creating a psychologically safe environment.

  • Iterative development
  • Process Optimization
  • Agile/Scrum/Kanban
  • Value Driven Development
  • Requirement management tools like JIRA, Rally, Version One
  • Conflict resolution techniques
  • Scaling agile across enterprise
  • JIRA, Version One, Confluence
  • Test Driven Development, Behavior Driven Development
Work History
01/2020 to Current
Scrum Master Amica Mutual Insurance Cincinnati, OH,
  • Worked effectively with multiple Scrum teams both internally and off-shore.
  • Facilitated the team in PI planning and helped the team with coordinating dependencies and negotiating them while using SAFe framework.
  • Helped the team build PI objectives and link stories to the features while using SAFe framework.
  • Facilitated ART sync meetings and effectively collaborated and communicated with the other scrum teams on the dependencies and PI progress.
  • Maintained and monitored Feature level Burndown charts and PI Burndown charts in the SAFe framework.
  • Helped the teams with Feature decomposition and PI planning readiness in SAFe framework.
  • Delivering valuable results by producing high-value increments for review, early and often, based on stakeholder priorities in the Sprint review meetings.
  • Identify and engage all stakeholders (current and future) by promoting knowledge sharing early and throughout the project to ensure the unimpeded flow of information and value throughout the lifespan of the project.
  • Establish and maintain a shared understanding of success criteria, deliverables, and acceptable trade-offs by facilitating awareness among stakeholders, product owners in order to align expectations and build trust.
  • Ensuring Flow of value by enforcing Work In Process (WIP) Limits.
  • Enhancing collaboration between development team and product owner through constructive conversations in Product Backlog Refinement meeting.
  • Provide forecasts at a level of detail that balances the need for certainty and the benefits of adaptability in order to allow stakeholders to plan effectively.
  • Contribute to self-organizing the work by empowering others and encouraging emerging leadership in order to produce effective solutions and manage complexity.
01/2018 to 01/2020
Scrum Master Amica Mutual Insurance Columbia, MD,
  • Facilitated and time-boxed Scrum ceremonies like Sprint Planning, Daily Scrum, Sprint Review and Retrospective meetings.
  • Helped negotiating commitments and assured parallel understanding of requirements and deliverables amongst all stakeholders in Sprint Planning Meetings.
  • Created User stories and led the Planning Poker to estimate them in Sprint Planning and Backlog Grooming meetings.
  • Reviewed Sprint Burn down and Release Burn down Charts to maintain team’s velocity.
  • Timely assured development team had necessary resources to perform up to potential, tracked and removed impediments.
  • Worked with the Product Owner during the Sprint Review Meeting for the Potential Shippable Product Increment (PSPI) and help decide which features met the definition of Done, DoD using the acceptance criteria.
  • Helped resolving team and organizational level impediments.
  • At the end of each sprint conducted Sprint Retrospective meetings such as Circle Celebration, Sad Mad Glad techniques so each stakeholder can freely express their opinions and suggest improvement measures.
  • Helped the Product Owner to Prioritize the Product Backlog items using MOSCOW technique for developing Sprint tasks by taking suggestions from team.
  • Used collaborative tools for drafting user stories, creating tasks, backlog management, issue tracking, user story maps and generating reports.
  • Maintained the Task Board that was referred to during the daily stand-ups that helped the team track the stories To Do, Work In Progress, Done and Accepted.
  • Contribute to self-organizing the work by empowering others and encouraging emerging leadership to produce effective solutions and manage complexity
  • Plan at multiple levels (strategic, release, iteration, daily) creating appropriate detail by using rolling wave planning and progressive elaboration to balance predictability of outcomes with ability to exploit opportunities In SAFe Framework.
  • Ensured PI planning readiness by constantly following up with Product Owners on Features socialization, and by facilitating feature decomposition meetings In SAFe framework.
  • Maintained the information radiators like Sprint Burndown, Release Burndown and tracked PI level metrics like PI level burndown charts, Portfolio Roadmaps and Portfolio Trees In SAFe framework.
01/2016 to 01/2018
Scrum Master Amica Mutual Insurance Concord, NH,
  • Facilitated Agile process for two software development teams.
  • Educated the teams on the fundamentals of iterative development and effectively conducted all Scrum ceremonies.
  • Worked with the Product owners and other Agile Leads to ensure a successful flow of information into the team, and shippable increments flowing out.
  • Worked collaboratively outside of my team to ensure healthy reportability and tracking of objectives (Epic) and outcomes (Releases).
  • Participated in, and occasionally assisted in facilitation of software release activities.
  • Helped the team to see the issues and opportunities early and often and addressed them appropriately.
  • Always had actionable Sprint plans and ensured success within the team.
  • Thought and practiced the value of key metrics and performance artifacts for the team (sprint backlog tracking, burndown, velocity, task definition and tracking.
  • Produced and maintained a happy productive, high-performing team.
  • Helped the team in understanding the value of commitment to delivery made by the team and worked with them to achieve a track record of success.
  • Guided both the Scrum Team and the Development team on self-organizing to fill in the intentional gaps left in the Agile/Scrum frameworks.
  • Assessed the Scrum Maturity of the team and organization and coached the team to higher levels of maturity, at a pace that was sustainable and comfortable for the team and organization or guided the team to remove impediments by finding the right personnel to remove the impediment.
  • Progress was monitored daily when problems were identified, worked with team to develop corrective actions.
  • Managed and reported the status of scope, schedule, resourcing and financials.
  • Built a trustworthy and safe environment where problems could be raised without fear of blame, retribution, or being judged, emphasized on healing and problem solving.
  • Collaborated with the team in scheduling work, including defect remediation and refactoring, guarding against the accumulation of technical debt.
01/2014 to 01/2016
Scrum Master Amita Health Tulsa, OK,
  • Process consisted of daily scrum, sprint planning, retrospective, product backlog refinement meetings during weekly sprint cycles with use of Rally to capture features, Epics and user stories.
  • Facilitating Sprint planning, Sprint retrospective, Sprint review and Product review meetings.
  • Conducting effective Sprint retrospective Meetings to understand the impediments and improve the team.
  • Involving users actively in User Acceptance Tests (UAT) between development team and the end users from the business team.
  • Facilitating daily stand-up meetings and sprint review meetings.
  • Conducting story mapping and story boarding session to elicit high level features and goals from the Product owners.
  • Developing user stories and grooming them with product owners throughout the agile lifecycle.
  • Facilitating Product backlog Grooming sessions for creating well developed user stories with user acceptance criteria and mock-ups if required for developing a good product backlog.
  • Negotiating effectively with Product owner on the release priorities and exceptional scope creep.
  • Significant contribution to stories development in product backlog, sprint backlog and release backlog meetings.
  • Guided multiple projects concurrently and worked independently effectively managing change of scope and/or timelines to meet client and product deadlines.
  • Communicated roadblocks and challenges, proactively, before customer satisfaction is negatively impacted.
  • Developed positive working relationships within cross functional teams in order to meet product objectives and team expectations.
  • Coordinate with Tech Writers to ensure documentation is accurate and understandable.
  • Identifying and tracking hidden tasks thereby increasing customer satisfaction.
Expected in
Masters of Computer Application:
- ,
Expected in
Bachelors of Computer Application:
Higher Secondary School - ,
Additional Information
  • PERSONAL INFORMATION , D.O.B - 08/25/1984 Gender - Female Marital status -, Contact- +1 XXX-XXX-XXX Address- 14, Westgate Drive, Edison, New Jersey, 08820 Jessica Claire


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