scrum master resume example with 4+ years of experience

Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,
Professional Summary

Experienced Servant Leader with a proven track record of delivering high-quality software using Agile different Frameworks such as Scrum, SAFE and Kanban. Mission-focused Scrum Master with extensive experience coaching and mentoring highly skilled teams. Bilingual professional with more than 5 years of experience delegating tasks and managing projects. Well-versed in building positive relationships with customers and other stakeholders, strong requirements gathering, scope development and inventory coordination abilities. Skilled at overseeing complex, high-value technical projects with excellent planning competencies. Highly trained individual knowledgeable in web development technologies and considered talented leader. Certified Scrum Master with definitive leadership qualities and strong critical thinking and decision making skills.

  • Risk mitigation planning
  • Planning and Coordination
  • Interpersonal Communication
  • Organization and Time management
  • Analytical skills
  • Flexible & Adaptable
  • Conflict resolution
  • Workshop coordination
Work History
11/2019 to Current Scrum Master Amica Mutual Insurance | Albany, NY,
  • Facilitated all scrum meetings including sprint planning, daily scrums, sprint reviews and sprint retrospectives.
  • Worked with the product owner and scrum team to maintain a healthy product backlog by facilitating scheduled backlog refinement meetings.
  • Worked effectively with multiple Scrum teams both internally and off-shore using various communication platforms including Skype for business and microsoft teams.
  • Act as a buffer between the team and process overhead, so each team member can focus on the timely delivery of software.
  • Shield the team from interruptions and remove obstacles that may impact the delivery of the product. Being that gate keeper for the team so that the team can meet their sprint commitment.
  • Assessed each scrum team member's responsibilities by ensuring that their capacity is accounted for at the start of the sprint and delegated tasks to balance each employee's workload based off the team's velocity.
  • Identified innovative and automated approaches to routine tasks, making suggestions that were widely received.
  • Ensure team is well informed on internal and external initiatives and activities by facilitating meetings with justifiable outcomes.
  • Keeping external stakeholders, collaborates, and other interested parties well informed on team progress and activities.
  • Coach teams on different areas of immaturity such as estimation, Velocity, capacity, the essence of scrum ceremonies as well as Inspection and Adaptation.
  • Coach and mentor other Scrum Masters, and Product Owners around Agile methodologies and develop training plans.
  • Started an Agile Center of Practice (ACoP) within the organization for sharing and learning agile values.
  • Gathered requirements, defined scopes, allocated resources and established schedules meeting or exceeding project demands.
10/2017 to 09/2019 Scrum Master Amica Mutual Insurance | Atlanta, GA,
  • Strongly serving and supporting the Product Owner and Development Team in their quest to maintain a healthy product backlog by conducting ad hoc refinement ceremonies
  • Providing all support to the team using a servant leadership style and leading by example. Knowing when to push the team to meet product milestones.
  • Guiding and coaching the Scrum Team and organization on how to use Agile/Scrum practices and values to meet commitments for the sprint/
  • Guiding and coaching both the Scrum Team and the Development team on how to get the most out of self-organization
  • Guiding and coaching both the Scrum Team and the Development team on self-organizing to fill in the intentional gaps left in the Agile/Scrum frameworks
  • Assessing the Scrum Maturity of the team and organization and coaching and educating the team on areas of improvement, at a pace that is sustainable and comfortable for the team and organization
  • Removing impediments or guiding the team to remove impediments by finding the right personnel to remove the impediment.
  • Building a trusting and safe environment where problems can be raised without fear of blame, retribution, or being judged, with an emphasis of healing and problem solving.
  • Facilitating getting the work done without coercion, assigning, or dictating the work.
  • Facilitating discussion, decision making, and conflict resolution
  • Assisting with internal and external communication, improving transparency, and radiating information
  • Collaborated with product owners, team members, technologists and other scrum masters to define solutions and drive progress.
  • Led sprint reviews, daily scrums, retrospectives and planning meetings to realize full team engagement.
07/2016 to 08/2017 Scrum Master Amica Mutual Insurance | Chicago, IL,
  • Managed agile portfolio of complex projects ensuring that the project is completed on time, within budget, and to a high level of business and stakeholder satisfaction.
  • Worked collaboratively with Scrum Teams, scheduled and facilitated all scrum ceremonies as well as developed and maintained scrum artifacts such as Sprint backlog and Product backlog.
  • Ensured sprint goals met the Definition of Done as established during sprint planning.
  • Guided the scrum team and organization to follow generally accepted Agile/Scrum practices and daily activities to actively promote prioritization, team readiness, and commitment for each Sprint.
  • Supported Product Owners, with respect to grooming and maintaining the product backlog.
  • Taught the team to create clear and concise Backlog items and removed impediments.
  • Interacted and maintained ongoing communications at the appropriate levels within the team as well as with the stakeholders and ensured everyone on the delivery team understood their roles and responsibilities.
  • Closely collaborated with project members to identify and quickly address problems.
  • Operated under Scrum and Kanban frameworks to efficiently organize and carry out project tasks.
  • Identified innovative and automated approaches to routine tasks, making suggestions that were widely received.
  • Eliminated downtime and maximized revenue by providing top project quality control.
Expected in Bachelor of Science | Computer And Information Sciences University of Houston - Victoria, Victoria, TX GPA:
Expected in 05/2015 Associate of Applied Science | Computer Systems- Networking And Telecommunication Houston Community College, Houston, TX GPA:
  • Certified Professional Scrum Master 1,

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Resume Overview

School Attended

  • University of Houston - Victoria
  • Houston Community College

Job Titles Held:

  • Scrum Master
  • Scrum Master
  • Scrum Master


  • Bachelor of Science
  • Associate of Applied Science

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