Livecareer-Resume
Jessica
Claire
resumesample@example.com
(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
:
Professional Summary

Well-versed Scrum Master excellent in positive relationships building with team and other stakeholders. Strong requirements gathering, scope development and inventory coordination abilities. Skilled at overseeing complex, high-value technical projects with excellent facilitation and coaching competencies.

Skills

· Jira

· Continuous integration

· TDD

· Continual improvement

· SQL

· Change and Budget Management

· Communication and collaborative problem-solving

· Negotiation and mentoring

· Coordination and decision making

· Software Development

· Test Automation

· Acceptance testing

. OBIEE

· Relational databases

· Agile methodologies

· Coaching and development

· Critical thinking and facilitation

· Requirement gathering and adaptability

Education
Digital Marketing Institute Ireland, Expected in 12/2017 Bachelor of Arts : Digital Marketing - GPA :
The Chartered Institute of Marketing UK, Expected in 05/2010 Bachelor of Arts : Marketing Research and Communications - GPA :
University of Professional Studies Accra, Ghana, Expected in 09/2009 BBA : Marketing - GPA :
Certifications
  • Certified Scrum Master (SCM) Scrum Alliance
  • Professional Certified Marketer (AMA PCM) American Marketing Association
Work History
Applied Information Sciences, Inc. - Scrum Master
Reston, VA, 06/2018 - Current
  • Led key initiative to deliver project objectives for medium to large size agile projects.
  • Facilitated iteration planning/spring planning, handled daily stand-ups, sprint reviews, backlog refinement/grooming, demo with team and product owners/stakeholders.
  • Assisted key business users (product owners) with backlog creation, glooming and prioritization.
  • Identified and removed impediments to prevent distractions Maintained and publish agile metrics (velocity and burndown).
  • Collaborated closely with product owner and stakeholders to facilitate release management across teams to coordinate release scheduling.
  • Maintained software release schedule and act as liaison between teams to ensure proper communication.
  • Served as coach while empowering self-organizing and self-management.
  • Cultivated robust and sustainable working relationships between business and technology teams to foster cross-functional team environment.
  • Promoted and evangelized scrum across the organization.
  • Adhered to internal SDLC and review processes and standards.
  • Made recommendations for continuous improvement to enhance effectiveness.
Gateway Industrial Power, Inc. - Service Manager
Chicago, IL, 12/2016 - 05/2018
  • Evaluates quality of service provided to customers and develops procedures to minimize customer complaints. Ensures diplomacy concerning customer service-related concerns.
  • Coaches and develops specialists and trainees. Works with other managers to identify ways to reduce customer cancellations.
  • Recruits, interviews and selects personnel needed to efficiently staff the service function. Evaluates performance, makes salary recommendations and administers disciplinary actions consistent with company policy.
  • Plans and conducts new hire and on-going training for service personnel in customer service skills, technical skills, safety policies and procedures.
  • Supervises a team to ensure service (production and sales) goals are met. Maintains positive morale among personnel and actively promotes teamwork.
  • Examines associate work for accuracy, neatness and conformance to best practices as well as company policies and procedures.
  • Determines work procedures issuing oral and written instructions. Expedites workflow by coordinating the sharing of information between customer and team. Prepares work schedules and assigns and monitors duties to service personnel for efficiency.
  • Prepares composite reports from individual reports of subordinates. Conducts daily and weekly management meetings.
  • Maintains Department of Transportation Pre/Post Trip Inspection and Drive Qualification files. Ensures current licensing is maintained by all associates as required by company policy/state and/or federal law.
Hdr, Inc. - Project Facilitator
Portland, OR, 04/2013 - 11/2016
  • Facilitated meetings, coordinated resources, and managed multiple streams of work concurrently
  • Created needed documentation for project management plans and roadmaps
  • Worked closely with internal and external stakeholders to document project requirements and scope
  • Monitored project progress toward documented goals and manage scope as it relates to budget and timeline
  • Facilitated resource and capacity planning to forecast timelines
  • Identified and mitigated risks and identified impediments
  • Developed and maintained positive working relationships with all levels of the organization, including peers and senior leadership
  • Focused the project team on delivering planned value in a timely fashion while also managing changes in scope and priority
  • Executed planned work cycles efficiently and effectively to meet agreed upon goals
  • Empowered the team to do their best work
  • Worked with leadership to prioritize work and provide visibility into timelines and highlighted potential disruptions to the roadmap
  • Communicated clearly with the team and other stakeholders, regularly set expectations, and improve transparency
Accomplishments
  • Took initiative in delivering concept and presenting business case for suite of marketing management and analytics projects that formed the basis of a broad multi-million-dollar project to enable just-in-time analytics, historical tracking and business process improvement opportunities leading to growth in what was considered a mature business.
  • Successfully led initiative to introduce scrum to corporate IT department.
  • Coached and mentored other team members in scrum ceremonies and collaborated with product owners on Agile.
  • Customer satisfaction on Agile led project increased by 13% in the first 7(seven) months, benchmarked against non-Agile project.

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Resume Overview

School Attended

  • Digital Marketing Institute
  • The Chartered Institute of Marketing
  • University of Professional Studies

Job Titles Held:

  • Scrum Master
  • Service Manager
  • Project Facilitator

Degrees

  • Bachelor of Arts
  • Bachelor of Arts
  • BBA

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