scrum master resume example with 3+ years of experience

Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,

Experienced Scrum Master with an impressive record of delivering and implementing the project as per scheduled deadlines; extending post-implementation and maintenance support to the technical support team and client. Highly skilled and successful in coaching, mentoring, and leading technical, project management, and leadership teams in adopting Agile / Scrum, Kanban, and Agile best practices with strong business results


+ Professional Scrum Master (PSM) + Lean Six Sigma White Belt + Microsoft Office Specialist (Excel, Powerpoint) + Project Management Essential Certified + Business Analysis Foundations

01/2022 to 04/2023 Scrum Master Passionhr | Colorado Springs, CO,

Key role as Jira and Confluence SME, building and coaching team members through the framework to build dozens of Confluence assets for user training, including videos and multiple macros. Liaison for users and developers supporting Application Risk Dashboard product to deliver excellence to internal customers.

  • Improved team communication and transparency by establishing a Definition of Done, ensuring that all team members understand their roles and responsibilities, and promoting a culture of accountability.
  • Successfully led Agile teams through the adoption of Scrum methodology, resulting in a significant increase in team productivity and delivery.
  • Mentored team members and promoted a culture of continuous improvement, resulting in increased team collaboration, better alignment with business goals, and a 20% reduction in project delivery time.
  • Facilitated daily stand-up meetings, sprint planning sessions, sprint reviews, and retrospectives to ensure timely and effective delivery of project milestones and improve team performance.
  • Coached Product Owners on backlog refinement, user story creation, and prioritization, resulting in better alignment with business objectives and a 15% increase in stakeholder satisfaction.
08/2021 to 01/2022 Intern - Card Settlement and Reconciliation Corvel | Louisville, KY,

Expertly performed monthly reconciliation for ledger accounts while ensuring team maintained accurate, audit-ready reconciliations.

  • Researched and created new matching rules to saved Millions in unmatched items in the Capital One COBNA Account.
  • Developed and implemented a structure and framework utilizing Excel formulas, including Vlookup, Pivot Tables and Data Validation, to match items; trained new employees on new structure created.
  • Led cross-functional teams in the implementation of an automated financial reporting system, reducing reporting time by 50%.
  • Demonstrated strong attention to detail and organization skills in maintaining accurate and up-to-date financial records, resulting in improved decision-making by senior management
  • Collaborated with executive leadership to develop long-term financial strategies and identify opportunities for business growth.
07/2017 to 05/2019 Administrative Assistant Jonanks Business | City, STATE,

Gained valuable experience maintaining business, customer, and financial records to ensure data was accurate and up to date.

  • Served as a primary point of contact for vendors and clients, ensuring effective communication and timely resolution of issues.
  • Persuaded and influenced supervisor to adopt QuickBooks after extensive self-training, resulting in a 50% reduction in errors and saving an average of 10 hours per week on administrative tasks and reducing paper filing by 80%; increasing efficiency in accessing financial records.
  • Proactively identified and implemented new administrative processes, resulting in increased productivity, and streamlined operations for the executive team by learning how to and providing high-quality support for daily operations, including calendar management, travel arrangements, and reporting, enabling the team to focus on strategic initiatives and achieve key business objectives.
  • Developed and maintained a detailed inventory management system, ensuring accurate tracking and timely ordering of supplies. Developed and updated spreadsheets and databases to track, analyze, and report on performance data.
  • Provided support to proposals, Quality Assurance Process, Cross Project Reviews, Performance and Appraisal Management
05/2019 to 08/2019 Assistant Property Manager / Counselor, The Forge By Camp Hope For Kids | City, STATE,

Provided one on one mentoring services to support mentees in developing personal, emotional, or social skills for success. Implemented professional coaching and modeling of positive behavior.

  • Conducted regular property inspections and identified necessary repairs and improvements, resulting in a 30% reduction in major maintenance issues, zero incidents of injury or damage during the season and increased tenant retention rates.
  • Coordinated with vendors to ensure timely delivery of necessary supplies and materials for camp operations, resulting in a 15% reduction in delivery time and improved inventory management.
  • Managed camp registration and check-in process, resulting in a 25% reduction in wait times and increased satisfaction among campers and parents.
  • Implemented and maintained accurate and up-to-date financial records and budgets, resulting in improved decision-making by senior management.
Expected in 12/2020 to to Bachelor of Arts | Government And International Politics George Mason University, Fairfax, VA GPA:
Expected in 01/2022 to to Certificate | Project Management Year UP, Woodbridge, VA, GPA:
  • Dean's List 2021
  • Awarded Chris Mellow Award for Leadership

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Resume Overview

School Attended

  • George Mason University
  • Year UP

Job Titles Held:

  • Scrum Master
  • Intern - Card Settlement and Reconciliation
  • Administrative Assistant
  • Assistant Property Manager / Counselor,


  • Bachelor of Arts
  • Certificate

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

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