Livecareer-Resume
Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary

A Certified Scrum Master with a record of supporting Scrum & Agile teams delivering valuable software on-time. Experienced in bringing teams together to achieve a shared goal. Capable of delivering small, medium, and large-scale software development projects by effectively collaborating, facilitating, leading, and coaching Scrum teams. Demonstrated success in executing sprints which deliver measurable client value. Track record in successfully improving productivity and customer satisfaction while leading and coaching distributed and co-located teams. Resourceful project manager with 10 years of experience.

Team-driven Scrum Master knowledgeable in task prioritization, risk management and workflow optimization. Committed Agile expert with over 8 years of expertise in public speaking, presenting information clearly and developing high performing teams. Collaborative individual remains poised in all types of situations.

Skills
  • Effective customer communication
  • Presentation skills
  • Agile best practices
  • Scrum methodology
  • Resource planning
  • Risk analysis
  • Microsoft Office
  • Team management
  • Teambuilding
  • Organization
  • Requirements gathering
  • Customer requirements analysis
  • Backlog management
  • Meeting participation
  • Scrum processes
  • Software process management
  • Training & Development
  • Effective customer communication
  • Organizational skills
  • Staffing and recruiting professional
  • Human resources operations
  • Leadership development
  • Employee relations
  • Training development
  • Recruitment and hiring
  • Benefits programs
  • Analytical
  • Time management
  • Decision-making
  • Active listening
  • Work ethic
  • Benefits administration
  • Employee engagement
  • Staff compensation
  • Compliance
  • Background checks
  • New hire processes
  • Administrative assistance
  • Document management
  • Personnel engagement
  • Personnel recruitment
  • Policies implementation
  • Problem resolution
  • MS Office
  • Friendly, positive attitude
  • Working collaboratively
  • Leadership
  • Computer skills
Education and Training
Bowie State University Bowie, MD Expected in 06/2020 Master of Arts : Human Resource Development - GPA :
University of Nigeria , Expected in Bachelor's degree : Psychology - GPA :
Experience
Ascension (System Office) - Scrum Master
Dunlap, TN, 06/2017 - Current
  • Scrum master for two unique scrum teams responsible for two varying medical technology products.
  • Responsible for all aspects of scrum process, including but not limited to sprint planning, daily stand- ups, sprint reviews, user story refinement, and sprint retrospectives.
  • Responsible for coaching and training newly hired and recently promoted scrum masters.
  • Trained product development team on story point estimation on an as-needed basis.
  • Assisted Product Owner in implementing backlog grooming methodology across all scrum teams.
  • Delivered agile metric reporting using burn up charts and team velocity metrics.
  • Managed project scopes to ensure delivery is compliant with scope commitment.
  • Led daily scrum stand-ups and Agile development sprint planning meetings for multiple, concurrent projects.
  • Managed multiple internal and outside scrum teams, ensuring effective collaboration and communication.
  • Trained and mentored team members on best and most effective ways to use Scrum processes to improve efficiency and reduce production times.
  • Documented new features and strategies as well as user stories and criteria for acceptance.
  • Delegated tasks to each team member, regularly assessing workloads to complete tasks on time and within project parameters.
  • Stayed current on emerging technologies and trends that could benefit production process.
  • Consistently worked to identify project risks, initiate risk mitigation and implement risk reduction action plans.
  • Assessed team metrics and worked to drive improvements and innovate new approaches.
  • Worked to gather customer requirements, clarify specifications and translate into product backlog.
Ascension (System Office) - Scrum Master
Elk Grove Village, IL, 10/2015 - 06/2017
  • Scrum Master supporting one scrum team delivering a hospital mobile application.
  • Represented scrum team in the Scrum of Scrums.
  • Facilitated product backlog, sprint planning, daily scrum, sprint review, and sprint retrospective meeting.
  • Worked with the Product Owner to ensure we continually use efficient product backlog practices.
  • Facilitated & Coach scrum team delivering Service software using Continuous Deployment Platform (CDP).
  • Provided coaching and training around Agile methodologies to include Scrum, Lean & Kanban.
  • Provided guidance and support in developing agile processes and best practices.
  • Provided leadership and Agile coaching to increase team performance.
  • Provided guidance and coaching to enhance collaboration with offshore teams.
  • Removed team impediments & obstacles to ensure team continued delivery of features.
  • Increased team efficiency by 90% by inspiring motivation, spins and changes for quality and timeliness.
  • Innovated new processes and workflows that realized 90% improvement in efficiency of delivery team.
  • Managed multiple internal and outside scrum teams, ensuring effective collaboration and communication.
Fidelity National Information Services - Project Trainee/Scrum Master Coach (Contract )
Cincinnati, OH, 01/2014 - 12/2015
  • Generated reports, wrote documents and prepared presentations.
  • Completed administrative tasks to support senior employees.
  • Collected, arranged and entered student’s and employee data into Microsoft .
  • Worked with customers to gather requirements and collect details about concerns.
  • Handled support activities for up to ten simultaneous projects.
  • Worked closely with school management to ensure that each assignment was finished ahead of its deadline.
  • Worked to implement new methods that would help the team complete tasks more effectively.
  • Used well-developed skill set, including leadership skills to improve relationships with others.
  • Partnered with project manager to produce job bids for potential new projects.
  • Pitched in to help with administrative tasks during periods of understaffing or employee absences.
  • Developed project plans covering topics such as goals, resources required and schedules.
  • Produced thorough, accurate and timely reports of project activities.
  • Coordinated work of project personnel, including assigning work and monitoring performance.
  • Worked alongside senior team members to learn related job tasks and roles.
  • Assisted with administrative tasks to better understand industry processes.
  • Conducted in-depth research in order to write effective proposals, agreements and contracts.
  • Grasped new materials, processes and programs quickly to maximize performance.
  • Updated documentation and reports for business records.
  • Explained goals and expectations required of trainees.
  • Developed skill-specific training programs to promote employee development.
  • Developed complete training programs and led training using expert learning techniques.
  • Blended business's goals, mission and values with learning development initiatives to deliver high-quality training to employees.
  • Evaluated client processes, employee performance and training progress to determine additional training needs.
  • Coordinated development of training materials, including manuals, standard operating procedures and employee handbooks.
  • Documented training activities and changes to analyze program effectiveness.
  • Evaluated training materials prepared by instructors and offered actionable suggestions for improvement.
  • Managed various training courses by developing curricula, instructions, documents and written tests.
  • Assessed training needs, using employee surveys and interviews to gather data.
  • Reviewed training delivery methods to optimize training effectiveness and costs.
  • Scheduled training sessions based on availability of classrooms, equipment and instructors.
Piprox Technology - Agile Scrum Master
City, STATE, 09/2011 - 12/2013
  • Lead and direct the routine functions of the Human Resources (HR) department including hiring and interviewing staff, administering pay, benefits, and leave, and enforcing company policies and practices.
  • Human Resource Planning.
  • Communicated with clients and team about project expectations and goals.
  • Collaborated with clients, finance teams and other team members on budgeting.
  • Managed deadlines and progress across the team to ensure the project is delivered on time and on budget.
  • Organized third-party providers and vendors to deliver elements that can't be produced in-house.
  • Oversaw the delivery of projects and adjusting as necessary to ensure they are delivered to specifications and high standards.
  • Supported all project managers with all requirements as regards to on-going projects.
  • Updated and distributed weekly project schedules and milestones.
  • Oversaw adherence to project timelines and budget constraints.
  • Set project goals and schedule with owners and team members.
  • Produced status reports for customers and senior management.
  • Managed work streams for both routine and special projects simultaneously.
  • Prepared presentations for customers and staff members detailing project scope, progress and results.
  • Discussed proposals with interested parties such as vendors, contractors and facility review boards.
  • Assembled briefs and prepared PowerPoint presentations.
  • Introduced change improvement plans to achieve goals, methodologies and initiatives.
  • Prioritized needs and delegated assignments to handle multiple projects simultaneously.
  • Assessed, monitored and reported on work progression.
  • Liaised with project managers to evaluate project scope and define milestones and deadlines.
  • Participated in daily Scrum meetings to update on project progress.
  • Trained and mentored team members on best and most effective ways to use Scrum processes to improve efficiency and reduce production times.
  • Trained and mentored highly effective teams to meet corporate service standards.
  • Consistently worked to identify project risks, initiate risk mitigation and implement risk reduction action plans.
  • Led daily scrum stand-ups and Agile development sprint planning meetings for multiple, concurrent projects.
  • Worked with project owners and end users to prioritize feature development and enhancements based on critical paths and business needs.
Capital One - Human Resources Contractor
City, STATE, 02/2008 - 09/2010
  • Organized and stored employment forms and information.
  • Helped with recruitment by posting job openings, screening resumes and scheduling interviews.
  • Maintained employee documentation, organizational chart and phone list.
  • Assisted with new hire orientation preparation, scheduling and administration.
  • Supported recruiting and hiring by coordinating and assisting with interviews.
  • Worked on multiple projects simultaneously in fast-paced environment.
  • Reviewed all candidate documentation, including identification, references and background checks in alignment with hiring protocol.
  • Developed and maintained training materials and benefits packets for new hires.
  • Supported top talent identification processes by interviewing candidates and executing onboarding, orientation and benefits processes.
  • Coordinated training schedules and filed crucial administrative paperwork.
  • Answered employee inquiries regarding pay and benefits.
  • Demonstrated awareness, understanding and skills necessary to work in diverse environment.
  • Prepared company announcements to inform employees of new hires and current events.
  • Collaborated with teammates to develop company guidelines, procedures and policies.
  • Aided teammates with payroll processing and documentation.
  • Completed data entry and used ADP HRIS system.
  • Coordinated employee recognition program activities.
  • Collected messages for team members and provided callers with details about company policies and business hours.
  • Liaised with HR management to devise and update policies based on changing industry and social trends.
  • Wrote and proofread social media postings, letters and other documents.
  • Assisted with employee termination process to drive consistency and reduce discrimination claims.
  • Scheduled appointments, meetings and conferences with employees to discuss and mitigate personnel issues.
  • Reviewed and processed payroll-related actions to drive data accuracy and comply with company policy and federal and state regulations.
  • Conducted employment verification and background investigation to facilitate hiring process.
  • Developed job postings, recruited candidates and scheduled interviews to fill vacant positions.
  • Guided new hires through orientation and on-boarding and explained documentation requirements to facilitate HR process.
  • Created, organized and maintained employee personnel files to keep sensitive data secure.
  • Assessed and filtered resumes from potential job candidates to identify qualified individuals.
  • Assessed organization's policies, making suggestions to improve work productivity, team collaboration, recruiting and hiring initiatives.
  • Planned recruitment events for interested applicants and organized onboarding activities for newly hired employees.
  • Posted well-written vacancy announcements using available recruitment tools to attract talented, highly skilled job applicants.

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

Disclaimer

Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

How this resume score
could be improved?

Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:

77Average

resume Strength

  • Formatting
  • Measurable Results
  • Personalization
  • Strong Summary
  • Target Job

Resume Overview

School Attended

  • Bowie State University
  • University of Nigeria

Job Titles Held:

  • Scrum Master
  • Scrum Master
  • Project Trainee/Scrum Master Coach (Contract )
  • Agile Scrum Master
  • Human Resources Contractor

Degrees

  • Master of Arts
  • Bachelor's degree

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

*As seen in: