Scrum Master Resume Example

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Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,
Professional Summary

Experienced servant leader with over 7 years experience as a Certified scrum master and SAFe scrum master and a proven track record of delivering high-quality software using Agile different frameworks such as Scrum, SAFe and Kanban. Recognized consistently for performance excellence and contributions to success in Healthcare Domain and Financial industry. Well-versed in building positive relationships with customers and other

stakeholders. Strong requirements gathering, scope development and inventory coordination abilities. Skilled at overseeing complex, high-value technical projects with excellent planning competencies. Other skills which i posses will include my proven ability to work creatively and analytically in a problem-solving environment, excellent track record in empowering teams to be self-organized and proven ability to motivate, guide, train and improve cohesion of project team members to ensure high quality deliverables.

  • JIRA/confluence
  • SAFe
  • Servant-leader, Mentor, Facilitator and Teacher
  • Conflict Resolution
  • DevOps
  • Slack, Skype, Zoom, Google Hangout
  • Risk mitigation planning
  • Waterfall methodology
  • Agile
  • Kanban
  • Agile Planning
  • Time Management
  • Power Point, Word, Outlook, Excel, Access
  • Languages: English, French
Work History
12/2018 to 06/2021 Scrum Master Metlife, Inc. | Denver, CO,
  • Facilitated 2 offshore team of 7 members through sprint planning to definition of done.
  • Utilized Jira and Burn-down charts to track and communicate team progress.
  • Established team level cadence and drive team level events (e.g. sprint planning, team backlog grooming, team retrospectives, etc.) in alignment with Program level cadences established.
  • Provided leadership, direction, and coaching to teams to encourage adoption of good agile practices.
  • Removed impediments for team(s) and escalate as appropriate.
  • Facilitated management of scrum team's dependencies between program team and third parties, release managers, or other scrum teams.
  • Maintained metrics that provide visibility to stakeholders on team-level progress and quality.
  • Tracked and managed project execution in accordance with company's delivery and financial management practices.
  • Worked cross functionally to align strategy, methodology and execution.
  • JIRA and Confluence administration involving creation and management of custom, complex projects, workflows, security schemes, custom fields, dashboards and reports configurations.
  • Coached teams in Agile practices and provided necessary training to create positive mindset to Scaled Agile methodologies.
  • Applied Agile methodology to shorten cycle time and achieve target margins.
02/2017 to 12/2018 Scrum Master Ntt Data Corporation | Nacogdoches, TX,
  • Provided extensive guidance on Agile scrum processes and methodologies to highly effective teams with goals of improving quality and productivity.
  • Compiled, analyzed, and presented statistics about time estimation accuracy, team velocity, and Burn-down rate to development team and management.
  • Identified and removed impediments; prevents distractions that interfere with the ability of the team to deliver the sprint goal. Facilitated getting work done without coercion, assigning, or dictating the work.
  • Facilitated Scrum framework – sprint planning, backlog grooming, daily scrums, sprint reviews and sprint retrospectives.
  • Understood and translated customer's business and technical requirements. Reviewed and provided feedback on drafted user stories to ensure alignment with general Agile user story standards.
  • Coached 2 teams to self-organize around the work in the current sprint asking the three stand-up questions. Facilitated discussion, decision making, and conflict resolution.
  • Worked effectively with multiple Scrum teams both internally and off-shore.
  • Created JIRA projects, queries and reports as needed.
  • Implemented JIRA to manage and track agile projects in a structured manner
  • Helped the SAFe Agile transformation at both teams and program level for the successful execution to support and deliver strategic technology products.
  • Assisted the team in Agile Release Train (ART) activities, including product increment planning, system demos.
05/2014 to 02/2017 Scrum Master Ntt Data Corporation | Norwood, NJ,
  • Ensured that scrum teams are adhering and adopting scrum delivery methodology.
  • Oversaw sprint schedules to identify technical or resource constraints including review of effort estimations to identify potential risks and proactively measure.
  • Worked closely with product owners, key stakeholders, and the scrum team to ensure that the solutions identified in the digital roadmap are delivered.
  • Coached teams on agile concepts, such as backlog grooming, daily standup, retrospectives, sprint planning, and hypothesis validation.
  • Led sprint planning sessions to develop prioritized backlog, overseeing and reporting out on resource constraints, driving collaboration within the scrum team, and ensuring alignment with the product owners to their product vision.
  • Partnered with the Agile Coach and EPMO leadership to develop key metrics for managing sprints to show successes and failures, Burn-down charts, as well as trending and tracking models.
  • Encouraged self-organization by facilitating the appropriate delegation of tasks and responsibilities to appropriate team members.
  • Successfully migrated more than 10 projects from Waterfall to Scrum within 4 months using JIRA.
  • Assisted in implementing The Scaled Agile Framework (SAFe) in the organization and continued facilitating quarterly Program Increment Planning events across the organization.
06/2012 to 05/2014 Customer Service Supervisor Empire Today | Phoenix, AZ,
  • Coached 20 employees through day-to-day work and complex problems.
  • Actively supported service associates by quickly responding to questions via phone and email and finding appropriate solutions to customer issues.
  • Established and updated work schedules to account for changing staff levels and expected workloads.
  • Led process improvement and problem-solving efforts to create standard procedures and escalation policy for customer support team.
  • Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service.
Expected in 07/2017 BBA | Business Administration And Management American InterContinental University, Atlanta, GA, GPA:
  • Professional Scrum Master 1 (PSM1)
  • SAFe Scrum Master 5.0 (SSM)
  • AWS Cloud Practitioner
  • Oracle Database 12c: SQL Fundamentals (1Z0-061)

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School Attended
  • American InterContinental University
Job Titles Held:
  • Scrum Master
  • Scrum Master
  • Scrum Master
  • Customer Service Supervisor
  • BBA