LiveCareer-Resume

Scrum Master resume example with 14+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
:
Profile
Experienced senior level Project Manager & Scrum Master that has managed infrastructure, software development and business process implementation/improvement projects. Passionate about project management, technology and enjoys collaborating with others to implement and build systems, products, processes that meet company's needs. Experience in starting a PMO and establishing processes & metrics to measure performance.
Education
Webster University St. Louis, MO Expected in 2005 : Information Management - GPA :
Clemson University Clemson, SC Expected in 2002 : Communications - GPA :
Skills and Tools

Skills

  • Process Improvement
  • Relationship Management
  • Business Analysis
  • Change Management
  • Communication Planning
  • Product Management
  • Vendor Management
  • Program Management
  • PMO Development
  • PMO Governance
  • Project Portfolio Management
 
Project Tracking Tools
  • MS Project
  • Jira
  • ScrumDo
  • MS Team Foundation Server (TFS)
  • MS Project Server and Portfolio   

Other Tools

  • MS CRM
  • MS Dynamics
  • MS Office Suite
Certifications
Certifications
  • Certified Scrum Master (CSM)
  • Project Management Professional (PMP)
  • ITIL v3 Foundations
Professional Experience
Outsource Consulting Services, Inc - Scrum Master
Santa Clara, CA, 06/2015 - Current
  • Guides the scrum teams in the understanding and application of the scrum framework with the intention of achieving self- organization.
  • Contributes agile and scrum knowledge to help continuously improve the organization-wide adoption and framework.
  • Facilitate release planning helping team determine epics, features and high level stories.
  • Assisted teams in developing Product Roadmap and determine high level estimates for release.
  • Facilitates Sprint Planning, Daily Standups and Sprint Retrospectives.
  • Works with team to ensure sprint ceremonies are valuable to the team and contribute to meeting the goal of the sprint/release.
  • Works with remote team members to ensure they contribute to the scrum team.
  • Ensures Team Foundation server (TFS) is up to date and reflects the prioritization of the backlog.
  • Consistently monitors and reports on scrum team metrics, including technical quality continuous integration and burn-down charts.
  • Collaborates with the product owner & technical stakeholders to prioritize backlog considering business value and technical debt.
  • Partners with other Scrum Masters across the organization as necessary Member of team that was the first to implement Colonial Life products using the Agile Framework.
  • Product delivered over $7 million in revenue in Q4 of 2015.
Community Health System - Director of Project Management Office
Valparaiso, IN, 2013 - 06/2015
  • Member of executive leadership team that governed the organization by establishing policies, processes and objectives.
  • Established initiatives, strategy, organization budget, key performance metrics, and cultivates company culture.
  • Members also reviewed and resolved enterprise issues and developed plans to mitigate risks (financial and resource).
  • Started and managed PMO including project governance, budget management, resource management, and project implementation using appropriate project management methodologies.
  • Established key performance metrics for PMO and managed team to meet revenue goals.
  • Scrum Master for software development projects facilitating daily standups, sprint planning (3 week sprints), sprint reviews and retrospectives.
  • Tracked projects progress using Team Foundation Server by monitoring user story progression and team velocity (Kanban board and burn-down chart).
  • Ensured customer requirements were mapped to user stories and that user stories had developer tasks & estimates.
  • Worked with developers to ensure there were no impediments to team completing user stories/requirements.
  • Worked with clients on understanding the Agile/Scrum process and project expectations.
  • Ensured client has a contact responsible for user acceptance testing and taking part in stand-ups and/or status meetings.
  • Worked with client to maintain the product backlog.
  • Responsible for managing a portfolio of projects of over 100-150 projects with a budget of over $12 to 15 million in consulting services.
  • Provided leadership and oversight to a team of project managers that work on client projects.
  • Acted as a SME on project management practices and providing guidance to regarding methodologies (Agile/Scrum & Waterfall), processes & tools needed during project lifecycle.
  • Managed corporate projects that include the development & implementation of program/project management tools (PPM, resource management, and reporting through CRM and Dynamics AX) and finance/project accounting processes.
Iconma, L.L.C. - Project Manager II
Temecula, CA, 01/2012 - 10/2012
  • Managed multiple software development projects to create content management and digital asset management software using Agile Scrum methodology.
  • This included creating & maintaining project plan and project documentation.
  • Also, managing resource allocation (staff & contractors) and ensured project deliverables were completed within scope, time, budget & quality.
  • Communicated project status (risk & issues) to client, project team members and key stakeholders.
  • Created help documentation for products for internal use (helpdesk).
  • Managed project to develop the "My Custom Corner" software (SAAS) product for WellPoint.
  • My Custom Corner" is a digital asset management tool that allowed WellPoint to edit and print marketing materials for clients.
  • The tool gave brokers access to customize marketing materials while allowing WellPoint management to control how the documents were distributed (print or PDF delivery).
  • Software links to FetterGroup production queue for print manufacturing.
  • Use of the software allows WellPoint to potentially save $10 million a year in print costs.
  • Managed project to develop content management software (SAAS) for Anthem BCBS/WellPoint.
  • Content Management Tool" allowed Anthem BCBS/WellPoint to have a repository of all approved content for marketing materials to be used in "My Custom Corner".
  • Content could be authored & tagged (meta-data tags) and a version history is maintained for all content.
  • Other features were search/replace, utilization reporting and translations.
  • Developed the FetterGroup PMO creating processes for project initiation through closing.
  • Created templates for sales staff to gather business requirements and statement of work for project initiation.
  • Created templates for meeting minutes, status reports, project plans, issue logs and other standard project documentation.
  • Also, developed standard process for change management.
  • Product manager of content management products.
  • Managed the entire product line life cycle from strategic planning to tactical activities.
  • Determine potential clients and how to market towards them.
  • Specify requirements for current and future products through research and customer feedback.
  • Create product strategy and roadmap.
  • Product Owner of the agile development team.
  • Developed, maintained and prioritized the product backlog based on business value or ROI.
  • Defined sprint objectives and outlined work in sprint planning.
  • Led software discovery meetings to assess project feasibility and level of effort.
  • Participated in scrum stand-up, planning and retrospective meetings.
  • Worked with developers and Scrum Master to ensure there are no obstacles/issues in the way of software development.
  • Miscellaneous duties included developing terms & conditions and software licensing agreement documentation for new clients.
  • Created and maintained standards for testing.
  • Ensured information for annual SOC Type II audit is submitted and audit is completed.
First American Financial - IT Program Manager
Oregon City, OR, 2011 - 01/2012
  • Managed project portfolio, requests, and monitor IT resources at multiple facilities in the Jewish Hospital St.
  • Mary healthcare system.
  • Communicated project status to project sponsors, team members, and relevant stakeholders.
  • Assisted in development of IT strategy, asset management, mitigating risk and resolving critical issues.
  • Identified and discussed technology needs to improve facility business processes.
  • Provided assistance to facility leadership for scoping technology components of facility capital and operational budget.
  • Discussed, with facility and operational leaders, top IT issues around unplanned outages, desktop, applications and major systems.
  • Discuss planned outages to make sure they don't interfere with facility operations.
  • Worked with cross functional IT teams and vendors on facility projects and requests.
  • Acted as a Relationship Manager and developed program to engage facility and corporate services leaders.
  • Educated leaders on the IT organization, key policies, procedures and standards.
  • Round with leaders to view potential issues and business needs that IT can address.
  • Collaborated with leaders to improve processes and procedures with IT.
  • Member of St.
  • Mary and Elizabeth Joint Commission board & IT liaison for ICD-10/HIPAA 5010 projects.
  • Ensures IT met all state and federal standards in preparation for Joint Commission survey.
  • Work with hospital leaders to develop training policies to better prepare clinical staff for IT standards that could be surveyed by Joint Commission.
  • Work with hospital leadership for projects preparing for ICD-10/HIPAA 5010 requirements.
  • Managed SLA's between Jewish Hospital IT and Dell Systems group.
  • Reviewed SLA metrics to determine if agreements are being met and if there are opportunities for system/process improvement.
  • Negotiated services based off of SLA metrics.
  • Assisted on projects for health information systems (Siemens Invision and Meditech) for system upgrades and process improvements.
  • Worked with project managers to ensure project deliverables were met, vendor management, communication and mitigation plans.
Kipp Houston Public Schools - IT Project Manager
San Antonio, TX, 2008 - 2011
  • Managed multiple projects as a project manager (remote PM) for AEGON IT (AIT) and financial service business units that were supported by AIT.
  • This includes creating and maintaining project plans, resource allocation (staff & contractors), managing project deliverables, creating & maintaining project documentation, and ensuring the projects were within scope.
  • Communicated project status to project sponsors, team members, relevant stakeholders and ensured project deliverables were completed within scope, time, budget & quality.
  • Created documentation for training and support for area that use or maintain product/process.
  • Managed project teams with 5 to 30+ team members.
  • Worked with business unit executives, Sr.
  • Management, sponsors, and stakeholders to do analysis for project submission and create project charter.
  • Created presentations for initial project plans to obtain approval from business units.
  • Monitor and control project schedule, budget and risks.
  • Organized project meetings (kick-off, steering, status meetings, etc.) and negotiated & resolved issues that may arise across the project that could have impacted deliverables or scope.
  • Managed an average of 4 projects a month in various service areas (internet, software development, server, storage, etc) ranging in budget from $25,000 to $3,000,000.
  • Managed project to implement new VPN system across all divisions that AIT supports.
  • The implemented product supported 7,700 users in North America and Europe, reduced support & hardware cost, and added user tools such as Blackberry and web tokens.
  • Managed removal and deployment of VPN software to desktop assets.
  • Managed project to implement a new process for reporting through the Remedy system used in tracking IT system changes and deployments.
  • The project reduced the cost of software licensing, storage, and the complexity of the current system used to create reports.
Adp - Implementation Manager
Overland Park, KS, 2007 - 2008
  • Managed projects to implement gift card programs for clients.
  • This included developing project statement of work, confirming client's business requirements, providing technical specifications, tracking project with a project plan, developing testing strategy and documenting the project implementation for historical use.
  • Monitored the project from initiation through delivery.
  • Identified project issues and develops resolutions to meet productivity, quality, and client satisfaction goals.
  • Monitored the production of the cards to ensure they met the client's technical specifications and budget.
  • Ensured all project deliverables are met.
  • Worked with product development and sales team to develop new products for customers, research and develop loyalty programs & enhance customer tools and knowledge.
  • Assisted sales team on meetings with clients to provide product information and suggest products to customers.
  • Led project team for implementation of Lowe's E-Gift Card and Personalized Gift Card programs allowing Lowe's customers to order gift cards from their website that can be sent directly to them via email or sent to the address of their liking.
  • Led project team for the implementation of the Blackhawk Network ­ Arroweye gift card mall.
  • This project setup the transactions system for an online gift card mall with over 40 retailers and restaurants.

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Resume Overview

School Attended

  • Webster University
  • Clemson University

Job Titles Held:

  • Scrum Master
  • Director of Project Management Office
  • Project Manager II
  • IT Program Manager
  • IT Project Manager
  • Implementation Manager

Degrees

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