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scrum master resume example with 20+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
  • :
Professional Summary

Resourceful leader offering history of success coordinating and monitoring operations across various departments with diverse experience from sales, marketing, banking, insurance and financial services. Highly trained individual knowledgeable in web development technologies and considered talented leader. Certified Scrum Master and Product Owner with definitive leadership qualities; well-versed in building positive relationships with customers and other stakeholders. Ready to help team achieve company goals. Earned LinkedIn Skill Assessment badge in Agile Methodologies; in the top 30% of 2.3M people who took this test Assessment.

Skills
  • Software Methodology: Agile Framework, Scrum, SDLC, Transformation, Kanban, DevOps, Jira.
  • Environment UAT, JAD.
  • Microsoft Words, Project, Powerpoint, Excel.
  • Outstanding communication as well as leadership.
  • Strong organizational and time management skills.
  • Knowledge and abilities in principles and practices of organizational development, change management, and process improvement methodologies.
  • Strategic thinker with strong analytical and creative problem-solving abilities.
  • Quality Assurance and change managements.
  • Strong written and verbal communications skills.
Certifications

Certified Scrum Master (CSM) Certified Scrum Product Owner (CSPO) Certified Scaled Scrum (CSS) Series 6 & 63 – Securities. L&H, P&C.

,
Work History
Scrum Master, 04/2020 to Current
 Chubb – Detroit, MI,
  • Organizing and facilitating all Scrum ceremonies (i.e. Sprint planning, Sprint review, Sprint retrospective and daily standup meetings)
  • Improving process and drive positive change (Change management).
  • Improving team performance by identifying, managing, and eliminating team impediments.
  • Facilitating release planning and estimation
  • Conducting interviews, gathered requirements, analyzed requirements for application.
  • Leading sprint reviews and planning meetings to promote full team engagement.
  • Responsibilities to the owner, to the team and the organization.
  • Communicating and reporting results.
Registered Representative, 06/2014 to Current
 American Family Insurance – Davenport, IA,
  • Interviewing clients to better understand financial positions and assets ready for investment.
  • Providing high level of service and assistance to clients to obtain new opportunities and repeat business.
  • Sharing details regarding financial products and services with clients.
  • Automating contact management system, resulting in better client organization and goal alignment.
  • Staff training and development.
  • Developing and maintaining positive customer relations and coordinated with team members to properly handle requests and questions.
  • Sharing details regarding financial products and services with clients.
Insurance Agency Owner, 03/2005 to 04/2017
 Farmers Insurance Group – City, STATE,
  • Devised and deployed sales and marketing tactics to drive strategic growth and support achievement of revenue goals.
  • Trained and coached new and existing employees to boost staff productivity.
  • Worked with marketing teams to create print and online advertisements to bring in new customers.
  • Responded to customer calls swiftly to resolve issues and answer questions.
  • Spent ample time with each customer, verbally reviewed and explained documents for client comprehension.
Head, Insurance Portfolio Analyst, 11/1999 to 03/2005
 AIG – City, STATE,
  • Performed clients risk assessment and Insurance Plan recommendation.
  • Based on this information acquired, professional advice is provided using my skills and company business rules.
  • Helped clients/prospects plan for their Future Financial Security (FFS) using PFL kits.
  • Performed group presentation of various insurance products to companies and clients.
  • Mentoring and coaching new agents.
Education
No Degree: SCRUM, Expected in 03/2022 to International Scrum Institute - Samstagernstrasse, Switzerland.,
GPA:
  • Awarded Scrum Master Certification. Product Owner Certification and Scaled Scrum Certification.
Master of Science: Financial Services, Expected in 08/2018 to The American College of Financial Services - Bryn Mawr, PA,
GPA:
Master of Science: Financial Management, Expected in 08/1995 to Ondo State University - Ado Ekiti, Nigeria,
GPA:
Bachelor of Science: Statistics, Expected in 04/1991 to The Polytechnic - Ibadan, Oyo State, Nigeria.,
GPA:
Accomplishments
  • Financial Industry Regulatory Authority (FINRA, SIPC)
  • Life Underwriter Training Council Fellow (LUTCF, NAIFA)
  • Book Authored: Decision Time, Now! with Study Guide, Seeds of Gold, etc.
Additional Information
  • Awards: Championship Awards 3% of Agent qualified, Toppers Club Awards 5% of Agent qualified, Life Production Agent of the Year Award.
  • Volunteer: Leading volunteer teams in a defined geographic area to accomplish goals in the areas of church, community, media and prayer mobilization and the establishment and retention of a collection network.

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Resume Overview

School Attended

  • International Scrum Institute
  • The American College of Financial Services
  • Ondo State University
  • The Polytechnic

Job Titles Held:

  • Scrum Master
  • Registered Representative
  • Insurance Agency Owner
  • Head, Insurance Portfolio Analyst

Degrees

  • No Degree
  • Master of Science
  • Master of Science
  • Bachelor of Science

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