Scrum Master Resume Example Belk - Charlotte, North Carolina

SCRUM MASTER

Summary

My purpose in life is reflected in everything I do, which is to make a lasting impact on people and organizations before my time is up. It's why I go above and beyond the call of duty to execute my job with quality. As an IT professional, I aim to bring a human element to tech by being personable yet professional. My strong interpersonal skills makes my job easier because they allow me to connect with virtually anyone.

While earning my BS in IT, I developed a solid foundation in the field as a Smart Classroom Support Technician. Since then, I have held a number of contract positions including a tech support role with Boy Scouts of America. I am proficient in Windows OS, computer forensics, cloud based applications, Linux, SQL Database, VMWare/Fusion, Adobe Software, MAC OS & Android/iOS, Google tools & applications, CA Tech Portfolio Asset Management, Directory Network Asset Management, POS systems, and Imaging.

Much of my success is due to my unwavering work-ethic, willingness to act on constructive criticism, and ability to learn new skills quickly. I have an insatiable thirst for knowledge and am always finding creative solutions to complex problems. At this point in my career, I am open to new opportunities that will allow me to grow through increasing responsibilities. I am open to traveling and relocating if the right opportunity comes along

Skills

Scrum processes
Scrum methodology
Organization
Team management
Administrative support
Problem resolution
Process improvement

Customer service
Project organization
MS Office
Operational improvement
Jira
Jamf
Cloud based applications

Experience

Scrum Master | 11/2019 to CurrentBelk - Charlotte, NC

Monitored and facilitated scrum processes and team meetings for new software rollout support.
Stayed current on emerging technologies and trends that could benefit production process.
Regularly assessing workloads to complete tasks on time and within project parameters.
Assessed team metrics and worked to drive improvements and innovate new approaches.
Worked to gather customer requirements, clarify specifications and translate into product backlog.
Led daily scrum stand-ups and Agile development sprint planning meetings for multiple, concurrent projects.
Trained and mentored team members on best and most effective ways to use Scrum processes to improve efficiency and reduce production times.
Documented new features and strategies as well as user stories and criteria for acceptance.

IT Helpdesk Lead | 02/2017 to 10/2019Belk - Charlotte, NC

Co-Supervise the Help desk staff by defining and establishing schedules and providing support/direction
Enforcing quality of service guidelines for dealing with customers, completing services, and overall customer satisfaction
Train Help desk staff on operational procedures and troubleshooting techniques
Apply scrum ideals to improve team efficiency
Ensure that staff provides timely and considerate customer service to end users by fielding Help Desk calls and resolving technical issues
Daily administration of Help Desk staff and processes including triage, monitoring of tickets for completeness and timeliness of completion in accordance with support level agreements
Offer ideas for any noted process improvements and develop new and more efficient procedures
Analyze and identify trends in issue reporting
Create, update, or review documentation such as: IT notifications, diagrams, procedures, customer, internal support and technical data. Validate documentation for accuracy and adherence to company standards.
IT

Junior Scrum Master | 03/2016 to 01/2017Lincoln Harris - Charlotte, NC

Track and communicate team velocity and sprint progress to all affected teams and management.
Maximize delivery flow by helping the team remove barriers that slow them down.
Facilitate projects utilizing the Agile methodology.
Assist with requirements gathering, documentation and the creation of business and technical solutions
Lead and coach all Scrum ceremonies and continuing driving the adoption of Scrum core values across the organization
Schedule and facilitate ceremonies, daily scrum, sprint planning, sprint demo, retrospective, etc.

IT Analyst | 10/2015 to 02/2016Lincoln Harris - Charlotte, NC

Integrated new technologies to meet area requirements.
Coordinated installation of updated computer programs and systems.
Deployed new hardware to various companies in partnership with Lincoln Harris by configuring hardware to fit the specific needs of end users to help organization reach its goals and technology related objectives
Executed small team upgrades while training older employees to use and adapt to upgraded hardware and software programs, utilizing strong interpersonal skills interact positively with all staff, displaying courtesy and professionalism
Optimized user request and inventory accuracy by detailing project summaries and soliciting feedback and suggestions for improvements and increased efficiency resulting in streamlining process to save time
Trained end-users in best practices to minimize errors and protect key data.
Troubleshot malfunctions with systems and programs to pinpoint root cause of issues and restore.

Education and Training

East Carolina University - - Greenville,NC | | Master of ScienceInformation Technology, 12/2013

Minor in Industrial Technology
Honor Roll Fall 2011

Resume Overview

Companies Worked For:

Belk
Lincoln Harris

School Attended

East Carolina University

Job Titles Held:

Scrum Master
IT Helpdesk Lead
Junior Scrum Master
IT Analyst

Degrees

East Carolina University - Greenville , NC | Master of Science

Scrum Master Resume Example

Resume Score: 80%

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