I am a Certified Scrum Master with definitive leadership qualities, a servant leader with strong critical thinking and decision making skills. Versatile Management Analystwith advanced knowledge of financial, business development and operational areas. Steps into new areas with adaptable approach. Knowledgeable and dedicated customer service professional with extensive experience satisfying Customers, Stakeholders or Owners. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Routing the complaint to appropriate location for further evaluation and Documenting of complaint into the complaint handling system.
Checking with appliance manufacturing team for complaint accuracy and content, correct information to process the complaint
Provide training to personnel involved in overall complaint process as directed by management.
trained customer service team on how to handle angry customer complaints
Contact the customer or vendor for further information or follow up. Verify insurance information to see if appliance complaint issues can be fixed
Negotiating with customers and Perform history check on previously submitted complaints by customer to ensure that the customer is receiving an appropriate closing response.
Provide feedback to management for compliant process improvement opportunities (e.g., complaints systems, final letters, escalations process, etc...)
Raise any escalated customer concerns to the next level of management
Certified Scrum Master
Business Analyst Training (Healthcare)
PMP Certification in View
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