scorecard cart analyst resume example with 18+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
  • :
I am looking for a career in which I can establish and utilize organizational skills through data and various systems to assist with growth and development within a company. A company which uses data analysis and seeks new processes is an optimal work which I find compelling and have a strong drive to assist with enhancement.
  • Data Analysis and audit for accuracy and trending patterns
  • Data presentation through simplified visualization
  • Microsoft Access - data unable to be stored within Microsoft excel due to size to allow for links to form templates and manipulate data Microsoft Office - Daily templates, calendars and sharing capabilities for business needs and meeting notifications Lotus Notes- Daily templates, calendars and sharing capabilities for business needs and meeting notifications Microsoft Word - Outline of Items and instruction within a report to ensure process is carried out consistently Microsoft Publisher - presentation of forms, publications, outlines and various other methods for client delivery and published in a PDF format to deliver a product which is unique File Storing and sharing- shared system folders and locations organized for departmental use and compressed to utilize system storage, monitoring of files to ensure compliance with company standards Process improvement - process audit and review to determine current and potential capabilities Client Interaction & Satisfaction- ability to work with numerous areas in order to ensure all parties and satisfied with current results Analysis & Trending - Ability to understand patterns and trends within data to address areas of improvement or concern On Demand Reporting- Trained and knowledge in all areas affecting department for reporting and able to deliver immediate requests for patterns and trends.
Scorecard / CART Analyst, 10/2015 - Current
Kelly Services , ,
  • Delivery of Scorecard presentations for high profile clients (Johnson & Johnson, Kimberly Clark, ect.) Report export from multiple tools such as Fieldglass, beeline, IQN & People fluent Analysis and trending of supplier performance Data format for macros run Obtain approval and follow up with reporting and powerpoint presentations Support of reporting for Exxon and Farmers Ad Hoc Reporting Scorecarding-multiple performance indicators for overall performance of suppliers Timesheet tracking Candidate tracking of cycle times from start to hire Monthly and weekly meetings and review of process changes Time tracking for department Ad hoc reporting for urgent requests such as worker performance and turnover Key Performance Indicator reporting.
Escalation Analyst / Funding Analyst, 11/2012 - 10/2015
Flagstar Bank , ,
  • Develop and maintain daily, weekly, monthly, quarterly and yearly reporting Review and Analysis of reports through internal systems to ensure accuracy, involvement and coordination with IT Reporting on staff input Reporting on staff performance Turn Time formulas for calculation of times between external and internal contact and entry Reconciliation on daily, weekly and monthly level for department including Closing, Funding and Funding Support Audit of errors to determine patterns Adjustment of specific loans to ensure funds are delivered to the appropriate party Compliance and review of data and processes to ensure Federal Standards Review of Closing Documents for accuracy during vendor system changes CFPB training and review of new processes to ensure upcoming forms and processes will follow compliance standards Corporate level reporting for volume and staffing needs via advanced excel functions Presentation of material into non data format for Corporate level review Identify system trends in an order to identify error patterns Temporary work solutions via excel and Microsoft Systems for internal system issues to ensure all processes are completed Review and training of internal systems to deliver reporting functions with multiple systems and reconcile for reporting Analyze and translate data into easily understood high level reporting from large data sets Identify data input throughout systems and recommend process improvement to easily translate data from staff input level Preparation of data reports with large data to submit for Technology Team to integrate into system without manual entry Ad hoc reporting for Corporate review of staffing needs Review of Loans which were submitted externally and internally and identified as needing possible adjustment Review of accounting systems to identify possible errors and determine allocation of funds Department instruction and training for use of various Microsoft Systems (Word, Excel, Publisher.) Compose all department reports into daily "Deck" which easily reflects all reporting into and easily read newsletter Projection Template creation and process implementation Training manuals and reference guides for any reporting systems within the department Wire Funds Review of HUD statements and other closing documents Preferred Vendor data review and input for trending and supplying results to vendors Review of Settlement Agent Database to ensure all documentation is current and contact to receive documents needed.
Sr. Administrative Assistant & Reporting, 01/2000 - 01/2006
BBDO Detroit , ,
  • Support Senior Administrative staff with scheduling, expense reporting and staffing needs Reporting for Monthly Executive Summary for DaimlerChrysler Client to show progress and accomplishments within the department Reporting of staffing and budgeting needs for management review Tariff and border requirements for office location opening in Windsor Presentation of daily, weekly and monthly reporting linked from Excel to Powerpoint for on demand use for Management Staff training and notification of policy changes through direction of Management Call Center Monitoring to ensure Client expectations are met and staff is complying Handle escalated Calls from irate customers regarding dealer incentive status Overview of Skills Microsoft Excel- Pivot Tables, formulas, analysis, filters, graphs and integration for presentation Microsoft Powerpoint - Overview of various reporting items within a format presentable for clients and Corporate environment.
Commercial / Policies Specialist, 01/2009 - 08/2012
Title Source City, STATE, Document preparation for contracts, sales agreements, invoices, and various other Corporate level documents In preparation for recording and closing Transfer of funds via wire and check for Commercial Real Estate System integration (Atlas) for Commercial staff and clients and recommendations to enhance based on business need Review and entry level data entry training to expedite transition of paper files to electronic data system Reporting Training and analysis to ensure IT has system solutions applicable to environment of user within the department used Review of documentation to ensure product can be delivered via legal requirements Client reporting to reflect status of overdue or outstanding issues or reflect contract requirements are being met Ensure delivery of product within specific contract requirements via data review and analysis Frequent Client interaction for concerns identified through reporting Review and advise systems and reporting functions for vendor based product to expedite product delivery Work with legal department to ensure systems are not allowing for entry of items which could create a liability Integration of new system and review external vendor system to enhance both to ensure paper delivery was eliminated and data could be communicated electronically via data reporting and system pushes Final Policy production and review Review and delivery of client inquires for outstanding issues.
High School Diploma: , Expected in
Oxford Christian Academy Macomb Community College - ,
Status - 62 General Credit Hours
B.S: Computer Science, Expected in
Baker College - ,
Status - Computer Science
accounting systems, Administrative, Ad, budgeting, Call Center, Closing, contracts, Credit, Client, clients, Client interaction, data entry, Database, Delivery, direction, documentation, Staff training, expense reporting, forms, Funds, graphs, inspection, instruction, Preparation of invoices, legal, macros, meetings, Microsoft Excel, Excel, office, powerpoint presentations, Microsoft Powerpoint, Powerpoint, Publisher, Word, newsletter, payroll, Pivot Tables, presentations, processes, process improvement, progress, Proposal, read, Real Estate, recording, reporting, sales, scheduling, staffing, System integration, Training manuals

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Resume Overview

School Attended

  • Oxford Christian Academy Macomb Community College
  • Baker College

Job Titles Held:

  • Scorecard / CART Analyst
  • Escalation Analyst / Funding Analyst
  • Sr. Administrative Assistant & Reporting
  • Commercial / Policies Specialist


  • High School Diploma
  • B.S

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