Clerical support and organizational assistance to the health office, and teacher staff with special support to Administration in a high expectation community and environment with constantly changing priorities
Answered phones and greet parents, students, and visitors and collects daily attendance
Anticipated situations and respond quickly, calmly, and professionally
Handled highly confidential information while demonstrating considerable use of tact, diplomacy, discretion and sound judgment
Distribution of district and US mail, incoming facsimiles, and copies
Maintained bank deposits, reporting, and sales for all students in conjunction with the building secretary
Maintained calendar, phone calls and correspondence, expense reports, etc.
Processed purchase order requests; check-in and route incoming orders
Performed bookkeeping tasks associated with this position, including the student activity, petty cash, and purchase order accounts
Organized/maintained/created in-house files and accurately performed major filing and mailing projects
Prioritize and balance competing priorities
Operated computer programs utilizing word processing software to produce a variety of materials including exams, student handouts, faculty lists and handbooks, teacher program forms, narrative reports and general correspondence, and data entry.
Provided thorough support and problem resolution for students and staff.
Receptionist 09/2011 to 10/2014Wilmette Junior High SchoolWilmette , IL
Processed an average of 15-30 inbound and outbound technical support calls daily.
Researched issues on various computer systems and databases to resolve complaints and answer inquiries.
Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information.
Maintained the front desk and reception area in a neat and organized fashion.
Managed daily attendance in coordination with the school nurse and safe phone calls for over 900 students.
Managed daily office operations and maintenance of equipment. Received and distributed faxes and mail in a timely manner.
Organized files, developed spreadsheets, faxed reports and scanned documents.
Dispersed incoming mail to correct recipients throughout the office.
Executive Assistant/Office Manager10/2007 to 02/2010David Danzig & AssociatesDeerfield, IL
Oversaw day-to-day operations of the company.
Greeted visitors and determined whether they should be given access to specific individuals.
Answered phone calls and directed calls to appropriate parties or took messages.
Opened, sorted, and distributed incoming correspondence, including faxes and email.
Processed payroll information and assisted Human Resources
Provided clerical support to other departments.
Filed and retrieved corporate documents, records, and reports.
Met with individuals, special interest groups and others on behalf of executives, committees and boards of directors.
Made travel arrangements for executives.
Managed and maintained executives' schedules.
Worked with Group Benefit and Financial Department Managers.
Prepared agendas and made arrangements, such as coordinating catering for luncheons, for committee, board, and other meetings.
Performed general office duties, such as ordering supplies, maintaining records management database systems, and performing basic bookkeeping work.
Prepared responses to correspondence containing routine inquiries.
Supervised and trained other clerical staff and arranged for employee training by scheduling training or organizing training material.
Worked closely with the company president in the further development and growth of the company.
Associate of Applied Science: Nursing Student2017OAKTON COMMUNITY COLLEGESKOKIE, IL, US
Member of Phi Theta Kappa Club
High School Diploma: education1999West High School Iowa City , IA, US
Phi Theta Kappa Honor Society Member, 4.0 G.P.A, 2013-2015
North Suburban Teachers Union Local Secretary, 2013-2015
Cornell College & AFT's Leadership Education and Development (LEAD) Member 2015
NST Local Union 1247 Process Improvement
Created new support staff union welcome and procedures manual and social media account.
Assessed organizational training needs
Increased office organization by developing more efficient filing system and customer database protocols.
Enthusiastic People Person, Advanced Problem-Solving, Great Organizational Skills, Highly Discreet and Confidential, Audio-Visual oriented and technology minded, Technical Support, Correspondence, General Office, Data Entry, Filing, Database Systems, General Office Duties, Daily Operations, Ordering, Payroll, Records Management, Scheduling, Training, Travel Arrangements, Calendar Management, Cash Handling, Great Customer Service Skills, Receptionist, Photoshop, MS Office, Switchboard