Dispatch Supervisor excelling at employee relations and retention. Customer support specialist with an emphasis on providing great service. Flexible, hardworking, trustworthy and loyal; with high achievements in deadline-driven environments.
Creative problem solver
Strong client relations
Training development aptitude
MS Windows proficient
POS systems expert
Exceptional communication skills
Multi-line phone talent
School Bus Dispatch Supervisor 07/2013 to Current Trinity Transportation – Detroit, MI
Developed reputation as an efficient transportation provider with an emphasis on safety and service.
Ensured superior customer experience by addressing district and parent concerns, demonstrating empathy and resolving problems on the spot.
Responsible for terminal operations servicing 6 districts while supervising over 100 employees.
Managed employee assignments and customer billing.
Account Manager02/2010 to 04/2013 Prestige Delivery Systems – Taylor, MI
Served as the main liaison between customers, management and sales team.
Handled daily heavy flow of paperwork and emails regarding invoicing and shipping problems.
Scheduled daily inventory pickups and deliveries with vendors.
Answered an average of 75 calls per day by addressing customer complaints, solving problems and providing up to date delivery information.
Restaurant Manager08/2007 to 10/2010 Dakota Checkers – Lincoln Park, MI
Recipient of multiple positive reviews acknowledging dedication to excellent customer service.
Organized and inventoried store merchandise.
Monitored cash drawers in multiple checkout stations to ensure adequate cash supply.
Achieved sales goals and service performance through new customer sales and up-sales.
Analyzed daily and yearly sales to create schedule, order inventory and maintain an effective labor percentage.
Bachelor of Science: MathematicsCurrentMarygrove College-
High School Diploma: Junes 2004Cass Technical High School -
Sigma Tao Zeta National Science and Mathematics Honor Society, member 2005 - Present