Customer service professional seeking a management role. Skilled in training staff and establishing rapport with clients. Self-motivated with exceptional communication and computer abilities and excels at uncovering customer needs, finding solutions, and handling objections.
06/2016 to Current
SAT TeacherThe Princeton Review – Los Angeles, CA
Taught students around the Greater Los Angeles County the Princeton Review SAT Ultimate Prep classes and improved student test scores by an average of 100 points.
Proctored, graded, and reviewed SAT and ACT practice exams for instructional classes.
08/2015 to 07/2016
Sales and Operations Management TraineePenske Truck Leasing – Sun Valley, CA
Developed consumer and commercial customer solutions to local and national accounts.
Managed fleet of world class and nationally recognized vehicles, balanced fleet productivity, profitability and customer satisfaction in a fast-paced and dynamic workplace.
Generated new business leads and fostered excellent customer relationships.
Strengthened working relationship between the Rental and Service departments by tracking damage reports from intake to final billing, improved communication and increased transparency.
Maintained an average of 85% on first call conversion rates.
05/2013 to 08/2015
Rental InternPenske Truck Leasing – Charlottesville, VA
Fostered excellent customer rental experience.
Tracked account invoice payments and bad debt reports.
01/2012 to 01/2013
Math and English TutorKumon Math and Reading Center – Richmond, VA
Developed and adjusted learning plans for students
Graded worksheets and prepared student files for class
Instructed students in accelerated Math and English programs
Exceptional time management skills
Excellent work ethic
Strong interpersonal skills
Strong conflict resolution skills
Cash handling and management
Data Analysis (SPSS, Excel)
Familiar with CRM software Salesforce
Bachelor of Arts: Psychology University of Virginia - Charlottesville, VA
Worked as a research assistant in the Dennis Proffitt Perception Lab of the Psychology Department at the University of Virginia. Responsibilities included contacting, scheduling, and managing study participants, as well as running experiment trials, and compiling data for the head researcher.
Provided callers with a nonjudgmental, empathetic ear for any issue that the caller wished to discuss, ranging from relationship issues to sexual assault to suicide. Assisted in crisis management and referred callers to professional services for long term solutions.