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Experienced server with over 20 years of experience in costumer service. Excellent reputation for resolving problems and improving customer satisfaction. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level costumer service position in home environment. Ready to help team achieve company goals. Ambitious, career-focused job seeker, anxious to obtain an entry-level costumer service position to help launch career while achieving company goals.
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- Cleaned certain pieces daily and maintained weekly, monthly and semi-annual procedures for less critical lines.
- Handled spills in work and common areas and used proper methods to clean and sanitize each material.
- Worked with team members from multiple departments to maintain strict cleanliness standards.
- Sanitized surfaces, equipment and components using chemicals like bleach and high pressure hoses.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Replenished food items, paper products and canned goods to keep pantry well-stocked during busy periods.
- Bussed and reset tables to keep dining room and work areas clean.
- Noted special patron requests and followed up with kitchen to confirm delivery.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Used slow periods to restock supplies, ice, trays and delivery bags.
- Checked identification for minimum age for sale of alcoholic beverages.
- Cultivated warm relationships with regular customers.
- Increased sales significantly by upselling higher-end products to customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Processed orders and sent to kitchen employees by POS System.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Replenished food items, paper products and canned goods to keep pantry well-stocked during busy periods.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Kept register accurate through correct billing, payment processing and cash management practices.
- Cultivated warm relationships with regular customers.
- Checked identification for minimum age for sale of alcoholic beverages.
- Noted special patron requests and followed up with kitchen to confirm delivery.
- Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Inspected dishes and utensils for cleanliness.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Supported needs of 50 person wait staff who attended to specific needs of countless customers daily for steak house restaurant with social relevancy and intentionality
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods
- Replenished food items, paper products and canned goods to keep pantry well-stocked during busy periods
ITT-TECH - Knoxville, TN,
I attended this school for three years working on my bachelors degree in Criminal Justice. During this time I lost my 19 year old son. Before he passed away i had a 4.0 GPA. After he passed away I attempted on returning to school, with much distraction in my mind, my GPA dropped to a 3.88. I decided to drop out till a later date, but then the school itself got closed down( all campuses) and was unable to further my education.
I just want you to know if you decide to employee me I will be a dedicated part of your team and will give your company 110%. I will go above and beyond to prove myself worthy. My body can't do much but my mind is open to the opportunity to excel.
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School Attended
- ITT-TECH
Job Titles Held:
- Sanitation Worker
- Server
- SERVER
Degrees
- GED
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