Livecareer-Resume
Jessica Claire
, , 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Professional Summary

Experienced server with over 20 years of experience in costumer service. Excellent reputation for resolving problems and improving customer satisfaction. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level costumer service position in home environment. Ready to help team achieve company goals. Ambitious, career-focused job seeker, anxious to obtain an entry-level costumer service position to help launch career while achieving company goals.

Skills
  • Problem Solving
  • Time Management
  • Detail-Oriented
  • Relationship Building
  • Decision Making
  • Team Collaboration
  • Risk Management
  • Basic Mathematics
  • Team Building
  • Customer Complaint Resolution
  • Quality Control
  • Adaptable and Flexible
  • Sales Goals
  • Sales
  • Invoicing
  • Inbound And Outbound Calling
  • Client Needs Assessment
Work History
01/2007 to 02/2009
Sanitation Worker Lifeway Waukesha, WI,
  • Cleaned certain pieces daily and maintained weekly, monthly and semi-annual procedures for less critical lines.
  • Handled spills in work and common areas and used proper methods to clean and sanitize each material.
  • Worked with team members from multiple departments to maintain strict cleanliness standards.
  • Sanitized surfaces, equipment and components using chemicals like bleach and high pressure hoses.
03/2001 to 12/2006
Server Watermark Retirement Communities Clifton Heights, PA,
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Replenished food items, paper products and canned goods to keep pantry well-stocked during busy periods.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Noted special patron requests and followed up with kitchen to confirm delivery.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Used slow periods to restock supplies, ice, trays and delivery bags.
  • Checked identification for minimum age for sale of alcoholic beverages.
  • Cultivated warm relationships with regular customers.
  • Increased sales significantly by upselling higher-end products to customers.
  • Worked with POS system to place orders, manage bills and handle complimentary items.
  • Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
  • Processed orders and sent to kitchen employees by POS System.
03/1993 to 11/2001
SERVER Watermark Retirement Communities Collegeville, PA,
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Replenished food items, paper products and canned goods to keep pantry well-stocked during busy periods.
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
  • Kept register accurate through correct billing, payment processing and cash management practices.
  • Cultivated warm relationships with regular customers.
  • Checked identification for minimum age for sale of alcoholic beverages.
  • Noted special patron requests and followed up with kitchen to confirm delivery.
  • Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
  • Worked with POS system to place orders, manage bills and handle complimentary items.
  • Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
  • Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
  • Inspected dishes and utensils for cleanliness.
  • Printed dining checks with total due, collected payment and offered receipts to complete transactions.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Supported needs of 50 person wait staff who attended to specific needs of countless customers daily for steak house restaurant with social relevancy and intentionality
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods
  • Replenished food items, paper products and canned goods to keep pantry well-stocked during busy periods
Education
Expected in 01/2009
GED:
ITT-TECH - Knoxville, TN,
GPA:

I attended this school for three years working on my bachelors degree in Criminal Justice. During this time I lost my 19 year old son. Before he passed away i had a 4.0 GPA. After he passed away I attempted on returning to school, with much distraction in my mind, my GPA dropped to a 3.88. I decided to drop out till a later date, but then the school itself got closed down( all campuses) and was unable to further my education.

Additional Information

I just want you to know if you decide to employee me I will be a dedicated part of your team and will give your company 110%. I will go above and beyond to prove myself worthy. My body can't do much but my mind is open to the opportunity to excel.

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Resume Overview

School Attended

  • ITT-TECH

Job Titles Held:

  • Sanitation Worker
  • Server
  • SERVER

Degrees

  • GED

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