Experienced Customer Service with over 10 years of experience in Retail. Excellent reputation for resolving problems, improving customer satisfaction, and driving overall operational improvements. Consistently saved costs while increasing profits. Eagar to contribute to team success and through hard work, attention to detail and ecellent organizationa skills were very important. Hand packing products were carefully examind for defeacts and quality packaging.
Determined cause of unexpected test results and other issues by identifying and resolving technical and equipment problems.
Trained and mentored new staff to achieve efficiency and maintain daily operational consistency.
Gathered and evaluated quality assurance data to identify issues and improve process efficiency.
Carefully handled and disposed of biological hazardous materials following strict safety procedures to avoid contamination.
Learned how to complete cleaning and sterilizing equiptments with minimal supervision, contributing to successful results.
Increased customer satisfaction by resolving machinary breakdown issues.
Participated in meetings to discuss new equiptment use opportunities.
Head Cashier, 11/2011 - 12/2014 Avis Budget Group – Louisville, KY,
Performed store opening, closing and shift change actions, including completing accurate shift change logs, to keep operations efficient and current.
Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
Maintained stock within optimal levels to meet expected customer and sales levels.
Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
Trained, mentored and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
Oversaw weekly and seasonal merchandising and signage changes to promote specific products.
Resolved escalated customer disputes with special actions such as discounts.
Mentored new team members on POS system operation, customer service strategies and sales goals.
Educated employees on all job tasks, including register use, merchandising and customer service.
Directed team of [Number] cashiers to maximize performance and deliver exceptional service to every customer.
Prepared and submitted end-of-shift reports using [Software].
Customer Service Associate, 02/2007 - 05/2010 Always Best Care – San Diego, CA,
Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
Used company troubleshooting resolution tree to evaluate technical problems while leveraging personal expertise to find appropriate solutions.
Used consultative sales approach to understand customer needs and recommend relevant offerings.
Optimized customer support by establishing collaborative service environment.
Implemented and developed customer service training processes.
Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
Improved sales abilities and product knowledge on continuous basis to provide optimal service and achieve quotas.
Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
Managed timely and effective replacement of damaged or missing products.
Monitored cash drawers in multiple checkout stations to ensure adequate cash supply.
Provided primary customer support to internal and external customers in fast-paced environment.
Trained staff on operating procedures and company services.
Stocked merchandise each day, clearly labeling items, arranging according to size or color and preparing attractive displays.
Home Health Care Aide, 06/2004 - 01/2006 Private Caregiver's Of Az Referral Service LLC – City, STATE,
Maintained clean, safe and well-organized patient environment.
Helped patients safely transition between sleeping surfaces and mobility assistance such as wheelchairs by providing consistent support.
Coordinated daily medicine schedules and administration to help clients address symptoms and enhance quality of life.
Offered support for client mental and emotional needs to enhance physical outcomes and overall happiness.
Encouraged patients to participate in safe physical activity to help boost mood and improve overall wellness.
Followed nutritional plans to prepare optimal meals, including purchasing ingredients from local shops.
Assisted patients with dressing, grooming and feeding needs, helping to overcome and adapt to mobility restrictions.
Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces and purchasing supplies.
Monitored progress and documented any patient health status changes, keeping healthcare team updated.
Assisted disabled clients in any way necessary to facilitate independence and well-being.
Developed rapport to create safe and trusting environment for care.
Cooked tasty, nourishing meals for patients with arthrytis and [Type] conditions to promote better nutrition.
Kept close eye on behavior and emotional responses of clients, consulting with Doctors and family memebers to address concerns and protect each person from any harm.
Administered medication as directed by physician.
Supervised daily activities and provided assistance when needed.
Worked to improve and enhance patient lives through effective and compassionate care.
Interacted kindly with patients and families and displayed positive, outgoing attitude, resulting in establishment of long-term, professional relationships.
Education
High School Diploma: , Expected in 06/1978 - Cleveland High School Stem - Seattle, WA GPA:
Associate of Science: Medical Billing And Coding, Expected in 05/2016 - Ultimate Medical Academy - Clearwater - Clearwater, FL GPA:
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