LiveCareer-Resume Administrator & Marketing Sales Analyst resume example with 16+ years of experience

Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,

Dynamic and experienced Administrator focused on business efficiency and operational improvements with diverse business acumen in sales and marketing, change leadership, strategy development and end to end project management. Proven ability to conceptualize solutions that drive success in a results oriented, sales driven environment. Valuable balance of technical and relationship building ability that fosters great cross-functional team collaboration to support the success of the Organization.

  • Salesforce database administration
  • Success strategy/KPI development
  • Training curriculum development and delivery
  • Adoption and change management
  • End to End project management
  • Sales process engineering
  • Consultative and relationship selling
01/2012 to Current Administrator & Marketing Sales Analyst Gardaworld | , ,
  • Manage South Region salesforce administration team responsible for optimizing the functional areas of user management, chatter, data integrity, opportunities and forecasting, leads, campaigns, territory management, dashboards, reports and 3rd party database integrations in Marketing, Sales and Service Cloud.
  • Serve on National steering committees for Salesforce program management, process improvement subcommittees and training development team. As a liaison between users and developers, identify pain points, recommend system enhancements and promote optimal database design and platform configuration.
  • Establish standard practices, benchmarks and reporting systems to drive sales growth and support sales objectives such as territory analysis, customer retention, revenue expansion, marketshare growth and sales rep productivity that have been adopted across various regions in the U.S.
  • Implement systems to continuously monitor data quality, adoption rates, productive utilization of the platform applications and drive business strategy.
  • Drive user adoption and compliance by creating governance, developing and delivering training curriculum and providing strategic and operational direction to Senior management.
  • Participate in cross-functional teams to address business challenges and opportunities for optimizing business processes through the use of, facilitating project scoping, requirements gathering, solution architecting , user testing and prototype demonstration.
  • Established over a dozen new effective improvement plans in the past 3 years.
03/2018 to Current Business Development Manager Toshiba Business Solutions | , ,
  • Designed Business Development program in South Region that has been adopted across all U.S. markets. This includes establishing candidate criteria, activity standards, establishing compensation structure and creating onboarding and ongoing training curriculum.
  • Collaborated with Salesforce development team to create systems for managing activity, reporting key performance metrics and streamlining prospecting efforts. Authored program documentation now utilized nationally.
  • Trained and continue to manage team of 6 successful business development professionals who have influenced 15-20% of Region's revenue over the last 2 years driving company strategy each quarter by targeting specialty products, key markets and leveraging consortium relationships.
  • Collaborated with marketing team to create and implement marketing programs. Designed and maintain resource hub for marketing materials.
03/2007 to 01/2012 Government and Major Account Executive Toshiba Business Solutions FL | , ,
  • As a Consultative sales executive, I provided every customer with comprehensive assistance including on-site assessments, output analysis and document strategy consultation to determine ideal solution configuration. My goal was to elevate value realization from customers existing investments with Toshiba.
  • Led South region in several niche product segments and was awarded "rep of the quarter" in these categories on numerous occasions, such as specialty high-volume solutions, secure scanning kiosk, and managed print services.
  • Exceeded sales activity standards in prospecting, new business sales, pipeline growth, proposal generation, quota attainment.
  • Achieved 100% client retention rate for 3 consecutive years and grew equipment base by 35% within 1st year with the award of two new major account clients.
  • Awarded prestigious President's Club recognition and incentive trip for achieving 127% of $720k annual quota (Avg sales price of $8k per contract).
07/2005 to 02/2007 Bids and Contracts Coordinator Toshiba Business Solutions | , ,
  • Coordinated Organization’s response for Bids and Solicitation of quotes which resulted in over $8mil worth of recognized revenue over 2 years.
  • Prepared and monitored project schedules and efficiently juggled multiple projects and tasks to ensure high quality and timely delivery.
  • Developed bid response documents and a database of template response material to improve response time which meant Company could compete in more opportunities.
  • Liaised with customers, addressed inquiries, handled meeting requests and answer bid response questions.
  • Worked closely with Project management team members to deliver contract requirements, design implementation plans and meet award deadlines.
Education, Training and Certifications
  • Florida International University: Communications Major
  • Lean Six Sigma White Belt Certified
  • Certified Enterprise Content Management Practitioner
  • Smartsheet Product Certified User
  • Salesforce Certified Administrator

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Resume Overview

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    Job Titles Held:

    • Administrator & Marketing Sales Analyst
    • Business Development Manager
    • Government and Major Account Executive
    • Bids and Contracts Coordinator


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