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salesforce senior quality assurance strategic lead resume example with 10+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - - -
Website, Portfolio, Profiles
  • https://www.linkedin.com/in/Jessica-Claire-90b840105
Professional Summary

Compiled and analyzed data to determine approaches to improve sales and performance. Goal-oriented manager with distinguished experience in Banking and insurance industries and proven leadership abilities. Expert in increasing productivity and customer satisfaction while driving revenue and sales. Committed to streamlining procedures while optimizing employee. Enthusiastic Product Owner eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of Technology and business requirement and training in project process. Motivated to learn, grow and excel in banking and insurance. Experience functioning as the Product Owner for a Scrum Team and writing and refining user stories for software teams using the with Agile tools such as TFS, Jira, Version One, HP Quality centre with complete time shift flexibility to coordinate with offshore team having excellent written and verbal communication skills impressing with excellent interpersonal skills Team Oriented - Creative, decisive, and able to work in a collaborative work environment, always passionate for leveraging critical thinking skills to improve end to end processes. And always possess a high level of intellectual curiosity and comfort with ambiguity with a strong technical aptitude and experience leading teams in delivering quality software and ability to manage multiple tasks at different stages and to switch between tactical and strategic considerations several times per day. Experience in the telecommunications industry a plus.

In progress with Certifying myself as Scrum Product Owner (CSPO) is a plus and SAFe Product Owner/Product Manager (POPM) is a plus. But Certified in the Scaled Agile Framework (SAFe) methods and processes is plus talent. Results-oriented Project Coordinator highly talented in overseeing schedule, materials and team/project management. Operate effectively in busy, deadline-oriented settings and work well with all stakeholders. Skilled at pitching story ideas, planning logistics and controlling costs and shoots. Well-organized and resourceful with a tenacious and adaptable approach. Experienced with pre- and post-production needs. Authoritative Software Release Manager incorporates input from internal stakeholders to determine ideal iteration schedules for business success and consumer satisfaction. Meticulous planner of impactful releases. Dedicated to offering constant and consistent software improvements through hands-on leadership and technical management.

Skills
  • Strategic Planning
  • Trained in consumer marketing
  • Sales presentations
  • Accomplished manager
  • Coaching and mentoring
  • Extensive personal network
  • Business development and planning
  • Review of contracts
  • Strategic account development
  • Direct sales
  • Sales Reporting
  • Territory Management
  • New Business Development
  • Sales processes
  • Analytical problem solver
  • Systems and software programs
  • Account management
  • Database Management
  • Acceptance Criteria
  • Salesforce Service Cloud, Apex Development & Customer Relationship , Core Cloud Computing - Salesforce expertise
  • Data Quality Engineering and Relational Database Management: ETL - Informatica - Monitor, Designer and workflow & SQL Server Management Studio , Advanced Query Tool and Oracle , Workbench Insurance Data analysis
  • Software Testing Life Cycle & Agile Best Practices - Business requirements understanding , Jira, TFS and Quality Centre Excel spreadsheets
  • Project & Time management & Administrative skills & Organizational planning knowledge
  • IT market understanding and Salary and benefits negotiations
  • QA Technical troubleshooting with Computer skills & Collaboration
  • Automation Testing using Provar
  • Experience in Automating testing with Selenium
  • Experience in API Testing
  • Experience in Mainframe Testing
  • Experience in creating automation frameworks with Java
Work History
11/2021 to Current
Salesforce Senior Quality Assurance Strategic Lead Iqvia Maricopa, AZ,

ADP - Vega Project - Total Source project :Sales Cloud Salesforce Application to document all the leads to fill in all underwriting and pricing , in order to make sure they are under company policies or rules for qualifying ahead to enroll as company/account under ADP for serving the purpose of their interest in our software.Roles and Responsibilities:

  • Completed pre-implementation testing for new system modifications to assess potential impacts.
  • Monitored resolution of bugs, tested fixes and helped developers tackle ongoing problems by providing QA perspective.
  • Built automated test scripts to handle repetitive software testing work.
  • Authored and maintained well-organized, efficient and successful manual test cases for entire team.
  • Advised developers on problems with databases, performance and other issues.
  • Tracked, prioritized and organized defects with Salesforce and Provar, working with development team to facilitate timely corrections.
  • Debugged code and located root causes of problems by reviewing configuration files and logs.
  • Utilized Agile software development methods to increase team efficiency by 99%.
  • Performed tests on modules and full software implementations for more than 8 parallel vertical of same project per year as strategic automation framework from QA front.
  • Completed in-depth usability testing on Windows, Android and iOS mobile devices.
  • Wrote and optimized test cases to maximize success of manual software testing with consistent, thorough approaches.
  • Gathered data on integration issues and vulnerabilities, reported findings and recommended improvements.
  • Tested functional and compatibility of new programs or updates in comparison to existing applications.
  • Developed and maintained defect databases for known issues.
  • Operated under Agile and Scrum frameworks to complete releases and well-organized sprints.
  • Collaborated with developers and product owners to stay current on product features and intended functionality.
  • Kept scripts and test cases updated with current requirements.
  • Recommended changes and corrections to developers for optimal software performance and usability.
  • Evaluated function, performance and design compliance of every product against design standards and customer needs.
  • Reduced overall testing hours 95% by writing and optimizing automation test scripts in Provar.
  • Identified and tracked defects with Jira and supported developers in resolving problems by completing additional tests.
  • Incorporated delivery requirements into planning of testing schedules.
  • Documented testing procedures for developers and future testing use.
07/2021 to 10/2021
Salesforce Architect Wells Fargo City, STATE,

Wells Fargo - Project - Service and Sales Cloud:Salesforce helps Wells Fargo run its business better across banking, mortgage, investing, credit card, plus personal, small business, and commercial financial services. Between them these businesses use 43 Salesforce orgs.Roles and Responsibilities:

  • Managed use of various types of databases and configured, installed and upgraded new ones.
  • Installed, configured, tested and maintained operating systems, application software and system management tools.
  • Defined enterprise processes and best practices and tailored enterprise processes for applications.
  • Wrote and maintained custom scripts to increase system efficiency and performance time.
  • Provided 2nd and 3rd level technical support and troubleshooting to internal and external clients.
  • Managed and monitored installed systems for highest level of availability.
  • Managed installation, upgrade and deployment projects and provided on-site direction for network engineers.
  • Participated in system development life cycle from requirements analysis through system implementation.
  • Built and maintained network infrastructure consisting of Windows, Linux and virtual products.
  • Oversaw development and maintenance of organization computer systems and intranet.
  • Resolved issues related to operational components for LAN, WAN and voice systems.
  • Worked closely with customers, internal staff and other stakeholders to determine planning, implementation and integration of system-oriented projects.
  • Monitored and tested application performance to identify potential bottlenecks, develop solutions, and collaborate with developers on solution implementation.
  • Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
  • Drove operational improvements which resulted in savings and improved profit margins.
  • Adhered to social distancing protocols and wore mask or face shield.
  • Maintained energy and enthusiasm in fast-paced environment.
03/2017 to 06/2021
Senior Product Owner and Manager Mercer (Marsh & Mchlennan) City, STATE,

Project Name CRM Unification-VB Salesforce , Data Migration, Group Retiree Migration : Group Retiree – Association Life and Health Clients will migrate from Workbench to Salesforce. Proactive Notification Emails for Association Life and Health Customer and certificate migration POC was a great success in initial quarter of 2021 year. This also accounts to all Salesforce Data Model and data migration via informatica changes for addressing group retiree policy holders with billing , cases and other vital information. Integration with Genesis and Abacus for Claims. Expanding Chat/Chatbots to Retiree Scheduler, Capturing SMS opt-in via Web and IVR also at the end clients.

  • Completed minor preventative maintenance and mechanical repairs on equipment
  • Surpassed growth targets and revenue projections by coordinating and planning service product sales initiatives.
  • Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
  • Owned all aspects of sales planning, development, and team and account management for central salesforce territory.

Product Manager / Owner Roles and Responsibilities - Highlights :

· Built strategic partnerships/relationships with stakeholders, across the organization. Profiled their roles and how they can be better served by various business solutions and process improvements.

· Partnered with vendors to understand product growth potential and future opportunities that may benefit the business.

· Conducted business and systems process analysis, at a complex level, resulting in data, process and software documentation and improvement recommendations.

· Created the documentation necessary to facilitate change and to add clarity to all stakeholders, both technical and non-technical. (ex. KPIs/acceptance critter, diagrams, mockups, and other communication resources).

· Worked with key stakeholders and product teams (Development, Marketing Digital, Finance, etc.) to rank business requirements, and plan release roll-outs.

· Regularly participated in product team meetings and communicate with stakeholders of all levels to ensure the goals are clear and the vision is aligned with business objectives.

· As needed, actively participate in implementing change (ex. Creating reports, configuring solutions, Training & release documentation etc.)

· Monitored progress and results; recognize and capitalize on improvement opportunities.

· Worked with cross-functional (process, design, build, test) teams to deliver features and products

· Demonstrated ability to influence customers and product managers through credible knowledge and experience, persuasion and influencing skills

· Led customer and stakeholder interviews to align product design with roles (personas)

· Own the product backlog; continuously groom and ensure that an agreed scope is always ready to move into development

· Other activities that contribute to optimizing business process and the use of business solutions to meet company objectives.

09/2011 to 02/2017
Product Owner and Manager Larsen & Toubro Infotech, LTI City, STATE,
  • GBM Analytics (GBMA) is the tool that manages and reports on implementation and renewal activities for our GBM clients and was the initial step toward reducing manual input, creating efficiencies and standardizing processes. The GBMA 2.0 platform introduces the new capabilities: a health data hub in the cloud, flexible and configurable workflow, automated transfer of data between systems eliminating colleague double entry, the ability to use the data and apply AI and ML algorithms for better client analytics, and microservices to interface with other systems such as Darwin and third party partners.
  • Created and achieved product quality objectives and met product specifications
  • Owned and prioritized product backlog.
  • Used coordination and planning skills to achieve results according to schedule.
  • Facilitated Scrum framework – sprint planning, backlog grooming, daily scrums, sprint reviews and sprint retrospectives.

Product Manager / Owner Roles and Responsibilities - Highlights :

· Built strategic partnerships/relationships with stakeholders, across the organization. Profiled their roles and how they can be better served by various business solutions and process improvements.

· Partnered with vendors to understand product growth potential and future opportunities that may benefit the business.

· Conducted business and systems process analysis, at a complex level, resulting in data, process and software documentation and improvement recommendations.

· Created the documentation necessary to facilitate change and to add clarity to all stakeholders, both technical and non-technical. (ex. KPIs/acceptance critter, diagrams, mockups, and other communication resources).

· Worked with key stakeholders and product teams (Development, Marketing Digital, Finance, etc.) to rank business requirements, and plan release roll-outs.

· Regularly participated in product team meetings and communicate with stakeholders of all levels to ensure the goals are clear and the vision is aligned with business objectives.

· As needed, actively participate in implementing change (ex. Creating reports, configuring solutions, Training & release documentation etc.)

· Monitored progress and results; recognize and capitalize on improvement opportunities.

· Worked with cross-functional (process, design, build, test) teams to deliver features and products

· Demonstrated ability to influence customers and product managers through credible knowledge and experience, persuasion and influencing skills

· Led customer and stakeholder interviews to align product design with roles (personas)

· Own the product backlog; continuously groom and ensure that an agreed scope is always ready to move into development

· Other activities that contribute to optimizing business process and the use of business solutions to meet company objectives.

Education
Expected in 06/2011 to to
B.Tech: Computer Science
Biju Patnaik University - Odisha, India,
GPA:
Accomplishments
  • The Digital Portfolio Quality Experience under Mercer Domain
  • Salesforce Technical - Service Cloud , Apex Class, Force.com IDE + Eclipse Automation Framework
  • ETL - Informatica : SQL server Management
  • Jira and Zephyr Test Traceability end to end with proper defect tracking
  • Resolved product issue through consumer testing.
  • Collaborated with team of 4 in the development of Group Retiree Client workbench migration.
  • Supervised team of 30 staff members.
  • Documented and resolved data issues which led to better quality PROD.
Certifications
  • Salesforce Certified Administrator (SCA)
  • NCFM: Financial Markets Certification
  • NCFM: Equity Derivative Certification
  • NCFM: Mutual Fund Certification.
  • ISTQB : Indian Testing Board
  • ILead Program - LTI
  • LinkedIn - Project Management
  • LinkedIn - Learning Salesforce
  • LinkedIn - Service Cloud
  • LinkedIn - Apex Development
  • LinkedIn - Core Cloud Computing
  • LinkedIn - Agile Best Practices
  • LinkedIn - Salesforce Essential Training
  • LinkedIn - Learning Salesforce CPQ
  • LinkedIn - Salesforce for Sales Managers
  • LinkedIn - Integrate Sales navigator into your CRM
  • LinkedIn - Salesforce Admin Cert Prep : 3 Sales , Marketing and Service Applications
Additional Information

Skills Summary - Domain

  • Web Applications: Android & IOS API level testing, Mobile, and Tablet Cross Device & Cross Browsers via Sauce Labs manual and automation configuration setup.
  • Banking/Finance: Customer engagement – CRM, health, trading plat-forms, brokerage, asset management.
  • Compliance: Asset Management Compliance Tools like Charles River Development and Global WEB Tool Application-Derivative back office and Trading Platforms
  • Programming Languages: SQL ,C,C++,node js, oracle, AQT
  • Operating System / ERP Version: Windows (Windows 7, windows 10)
  • Tools / DB / Packages / Framework / ERP Components / Languages/Databases: SQL, JAVA, C / Oracle, DB2, MS Access, TOAD, SQL Developer, Informatic Power Designer, Workflow and Monitor, Beyond Compare, Perl Analyzer, SQL developer
  • Software Methodologies: DevOps, Agile, Waterfall & Scrum
  • Web Technologies: Cloud, Angular js
  • Frameworks: DTF, ICEDQ, Night watch, Node js, WebStorm, Protractor, Cucumber, Jasmine, Provar
  • Project Management Tools: Version One - V1 (Ultimate Edition -14) – AGILE, Jira., Team Foundation server (TFS), HP QC, ALM
  • Build Tools: Maven, Jenkins, Bitbucket, GitBash
  • Test Documentation: Expert in documenting requirements, test plan, test strategy, effort estimation, test Design and test reporting
  • Cloud Applications: Salesforce.com

Hardware Platforms

Intel Series

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Resume Overview

School Attended

  • Biju Patnaik University

Job Titles Held:

  • Salesforce Senior Quality Assurance Strategic Lead
  • Salesforce Architect
  • Senior Product Owner and Manager
  • Product Owner and Manager

Degrees

  • B.Tech

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