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Salesforce Business Analyst Resume Example

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Jessica
Claire
Professional Summary

Around 8+ years of experience in the IT industry, which includes 5 years of extensive experience in Salesforce as Business Analyst . Working on various phases of Software development life cycle (SDLC) including involvement in Requirement gathering and Analysis, Development, Implementation, Deployment, Maintenance. Worked on projects implementation using software development methodologies like Agile and Scrum Methodologies. Professional Experienced in administration, development, configuration, and Implementation of Salesforce. Experience with Salesforce Sales Cloud, Service Cloud, Community Cloud, and Insurance for Financial Service Cloud. Excellent function and technical Knowledge of CRM business processes like Campaign Management, Lead Management, Account Management, Case Management, Quote and Forecasting. Extensive experience in creating Custom objects, Custom fields, Page layouts, Validation Rules, Custom Tabs, Report folders, Report extractions to various formats and Email Generation as per the project requirements. Strong experience in generating Salesforce Reports and Dashboards. Experience in implementing the Many-to-many, Look-up, Master-Detail relationships and Automating the business Processes using Approval Process, Workflows, Process Builder, Lightning Flow Builder, Escalation Rules and Auto-Response Rules. Strong hands-on experience with Salesforce Security setup using Profiles, Permission Sets, OWD, Role Hierarchy and Sharing Rules. Worked on Live Chat Agent Implementation using Omni-Channel.

Strong Knowledge and hands on experience of SDLC methodologies and Business Process Models and
Notation (BPMN) like Agile Modeling, Agile Unified Process (AUP), Waterfall, Rational Unified Process (RUP),
Scrum.
Proficient in gathering and analyzing the Business Requirements, documenting System
Experience in the documentation of system and business requirements and specifications, design and
development of use and test-case scenarios and root-cause analysis, GAP analysis, developing test plans,
conducting user acceptance testing, training, and implementing new processes and technology.
In depth knowledge Rational Unified Process (RUP) methodology, Use Cases, Software

Development Life
Cycle (SDLC) processes, Object Oriented Analysis and Design (OOA/D).
Skilled in preparing business requirements document (BRD), functional and technical specifications, systems
design and requirements specifications.
Extensive experience in requirement analysis, business modeling, defining business processes, sequence
diagram, activity diagram, and Use Case using UML methodology.
Experience in Manual, Automation & Performance testing tools like HP Quality center (QC)/Application
Lifecycle Management (ALM), Quick Test Pro (QTP)/Unified Functional Testing (UFT), JIRA, Load Runner.
Worked closely with project managers, SMEs, and staff to understand and brief the requirements and
specifications for new applications along with re-engineering the existing applications.

Extensive process analysis, data analysis and analytics, data mapping and data modeling skills (ERM) to develop solutions to complex application, business and operational problems, and by
performing business process re-engineering and process improvements where necessary.
Expert in Tracking and Managing the Requirements using Requirement Traceability Matrix (RTM) that controls
numerous artifacts produced by the teams across the deliverables for a project.
Highly motivated team player with excellent Interpersonal and Customer Relational Skills, Proven
Communication, Organizational, Analytical, Presentation Skills, and Leadership Qualities.

Work History
Advance Auto Parts - Salesforce Business Analyst
Atlanta, GA, 03/2018 - Current
  • Involved and interacted with various business sales and marketing to gather requirements for CRM implementation and project estimation timelines regularly.
  • Designed, Implemented, and deployed Custom objects, Page layouts, Custom tabs, Components to suit to needs of an application
  • Created Custom Objects and defined lookup and master-detail relationships objects and created junction objects to establish connectivity among objects.
  • Developed workflow rules for various tasks and Email alerts as per requirement.
  • The developed Approval process application by implementing custom formulas in different stages of approval.
  • Customized tab worked with various standard objects like Accounts, Contacts, Leads, and Opportunities.
  • Used field-level security along with page layouts in Lightning to manage access to certain fields.
  • Implemented Web Services through WSDL in Salesforce.com for outbound messaging.
  • Worked on Integrating Salesforce systems using SOAP and REST API.
  • Visualforce Pages for Lightning Experience, Alternates for Java Script Codes, Sharing Visualforce pages between Classic and Lightning.
  • Good experience in Creating lightning web components design and implementation and Converted lightning components to lightning web components.
  • Worked on Lightning Process builder flows, Connect API, Chatter, and quick Action.
  • Hands-on experience in Enterprise Lightning Apps combining Lightning Design System, Lightning App Builder, and Lightning Component features.
  • Retrieved some data and its functionality from Third-Party APIs and displayed within a lightning component.
  • Good experience in developing salesforce Lightning Apps, Lightning Record pages, and App Page.
  • Hands-on experience in writing Lightning components using LWC and Aura Framework.
  • Hands-on experience in building custom lightning components on Aura framework and Lightning Web Components using Controllers, Helpers, Design Attributes, Renderer, Handlers, and Events to focus on logic and Interaction in Lightning Applications.
  • Leveraged APEX Controller to make calls for external requests to retrieve data from various APIs and display them to the component.
  • Minimized code in JavaScript Controllers by adding reusable functions in Helper Component.
  • Updated APEX Controller and Helper function regularly, making Component Context-Aware as per business requirement.
  • Implemented modern Enterprise Lightning Apps combining Lightning Design System, Lightning App Builder, and Lightning Component features.
  • Tested apps by appending multiple components to Lightning Application, thereby deployed Applications from Sandbox to Production.
  • Used refined global search in Lightning by developing Apex classes and Controllers.
  • Experienced using Force.com IDE for creating, modifying, testing, and deploying Force.com applications.
  • Used SOQL and SOSL statements within Governor Limits for data manipulation needs of the application using platform database objects.
  • Maintenance of installed Managed Packages in Lightning using Apex.
  • Experienced in using data Migration tool called Data Loader.
  • Performed data migration using MuleSoft on demand and data loading using Data Loader, Import Wizard.
  • Used sandbox for testing and migrated code to the deployment instance after testing.
  • Carried out day-day-day duties accurately and efficiently.
  • Managed quality assurance program, including on-site evaluations, internal audits, and customer surveys.
  • Served customers in a friendly, efficient manner following outlined steps of service.
  • Tested programs and databases to identify issues and make necessary modifications.
  • Implemented BI solution framework for end-to-end business intelligence projects.
  • Planned and implemented security measures to safeguard vital business data.
  • Created and implemented database designs and data models.
  • Retrieved some data and its functionality from Third-Party APIs and displayed within a lightning component of the application.
  • Tested programs and databases to identify issues and make necessary modifications
  • Wrote and maintained technical and functional specifications to document database intentions and requirements
  • Set up and controlled user-profiles and access levels for each database segment to protect important data
Advance Auto Parts - Salesforce Business Analyst
Austin, TX, 09/2016 - 02/2018
  • Performed detailed analysis of functional and technical requirements; demonstrated ability to translate customer requirements into specifications.
  • Conducted feasibility study, gap analysis and provided recommendations to implement Salesforce CRM compared to Onyx and Siebel CRM on Demand.
  • Developed Apex batch jobs, Queueable Classes (Asynchronous Apex) to auto-archive spam cases and backed up relevant cases.
  • Built Apex Webservice (Apex REST) to create a case and retrieve case data from salesforce for Assurant's front-end site.
  • Used Rest Web services to flow Data from salesforce to Connected App.
  • Used Force.com Web services API for implementing web services to integrate with legacy systems.
  • Developed custom UI for Salesforce Applications using Visualforce, Lightning Components (AURA), SLDS, Events and used custom CSS in the components.
  • Created development policy for the whole team and moved from Changesets to Flosum’s patches.
  • Built reusable UI components and pages with the lightning component framework.
  • Embedded Lightning Components in Visual force page by using new Lightning Out feature by event-driven programming.
  • Implemented Community Cloud for customer self-service using knowledge articles and FAQs.
  • Developed Visual Pages to include extra functionality and wrote Apex Classes to provide functionality to the visual pages.
  • Designed and deployed Custom tabs, validation rules, Approval Processes, and Auto-Response Rules for automating business logic.
  • Created workflow rules and defined related tasks, email alerts, and field updates.
  • Implemented pick lists, dependent pick lists, lookups, master-detail relationships, validation, and formula fields to the custom objects.
  • Created page layouts, search layouts to organize fields, custom links, related lists, and other components on record pages.
  • Used field level security along with page layouts to manage access to certain fields.
  • Configured RingLead De-Dupe App Exchange Product the existing data and maintain the Quality of Salesforce data.
  • Created custom Dashboards for the manager's home page and gave accessibility to dashboards for authorized people.
  • Developed and configured various Reports and Report Folders for different user profiles based on the need in the organization.
  • Involved in data mapping and data Migration from Oracle database to SalesForce.com and Migrated leads, accounts, and contacts to the Sales Cloud with the help of Jitterbit.
  • Used the sandbox for testing and migrated the code to the deployment instance after testing.
  • Involved in authoring Business Requirement Documents (BRD) into System Requirement Specifications (SRS) and identifying interface and business process specifications with Pardot Marketing Automation.
  • Environment: Saleforce.com platform, Apex , Chatter, Service Cloud, Web Services, REST API, GitHub, Reports, Process Builder, Data Migration, Custom Objects, Custom Tabs, Email Services, Jira, ANT Migration tool.
  • Administered, supported, and monitored databases by proactively resolving database issues and maintaining servers.
  • Wrote and maintained technical and functional specifications to document database intentions and requirements.
  • Modified existing databases to meet unique needs and goals determined during the initial evaluation and planning process.
  • Set up and controlled user-profiles and access levels for each database segment to protect important data.
  • Created and implemented database designs and data models.
  • Planned and implemented security measures to safeguard vital business data.
  • Implemented BI solution framework for end-to-end business intelligence projects.
  • Tested programs and databases to identify issues and make necessary modifications.
  • Created plans and communicated deadlines to ensure pr completed projects on time.
  • Successfully maintain clean, valid driver's license and access to reliable transportation.
  • Carried out day-day-day duties accurately and efficiently.
  • Managed quality assurance program, including on-site evaluations, internal audits, and customer surveys.
  • Served customers in a friendly, efficient manner following outlined steps of service.
  • Set up and controlled user-profiles and access levels for each database segment to protect important data
  • Wrote and maintained technical and functional specifications to document database intentions and requirements
  • Tested programs and databases to identify issues and make necessary modifications
Arrow Electronics Inc, - Salesforce Administrator/Project Manager
Purchase, NY, 09/2011 - 06/2014
  • Bangalore.
  • Worked with a team of programmers and learned various phases of a product development life cycle.
  • Researched and contributed to building a custom Salesforce application from scratch.
  • Worked on various Salesforce.com standard objects like Case Management, accounts, Contacts, Content, Reports, and Workplaces.
  • Designed and developed custom tabs, validation rules, approval processes, and Auto-Response Rules for automating business logic.
  • Participated in process flow analysis and process redesign along with the Project Manager.
  • Implemented pick lists, field dependencies, lookups, master-detail relationships, validation, and formula fields to the custom objects.
  • Designed custom reports and dashboards based on client requirements for different products the application offered.
  • Defined lookup and master-detail relationship on the object and created junction objects to establish connectivity among objects.
  • Coordinated the Database Migration from SQL Server, which was essential in building an entirely new and updated Salesforce CRM Application.
  • Worked on a development management tool to handle the requirements of the application.
  • Designed and deployed enhancements to Salesforce custom objects, UIs, workflows, Triggers, Alert’s formula fields, Page layouts, and validation rules within Salesforce using Apex and Force.com.
  • Imported accounts and contacts data through Import Wizard, Performed Data Analysis, and migrated data to Force platform using Data Loader.
  • Gained experience in Unit testing to perform the test cases.
  • Hands-on experience with GitHub.
  • Performed maintenance checks, bug fixes, and resolved production issues under deadlines.
  • Environment: Saleforce.com, Apex Data Loader, Custom Objects, Custom Fields, Custom Tabs, Workflows, and approvals, SOQL, SOSL, Force.com IDE plug-in Eclipse V3.6, Sandbox, Classes, Triggers, Reports, and Dashboards.
  • Wrote and maintained technical and functional specifications to document database intentions and requirements
  • Set up and controlled user-profiles and access levels for each database segment to protect important data
  • Administered, supported, and monitored databases by proactively resolving database issues and maintaining servers
Ihs Markit - Associate Software Engineer
Southfield, MI, 05/2009 - 08/2011
  • Testing the application for End User Testing on its compatibility on various web browsers like Firefox 3.6, Chrome 11, Safari 5, and Internet Explorer 7.x, 8.x.
  • Used exploratory testing method to give quick feedback.
  • Extensively used UNIX shell scripting, UNIX server logs, HTTP Watch, Firebug, and Firefox plug-in called Poster to verify whether the site generates correct error message with its error code when it encounters invalid data or errors in the page.
  • I was involved with developers and UI designers in tweaking and validating the UI modals, given QAS to integrate the checkout module of an application.
  • Ran batch queries that included different complex SQL queries for the backend testing using UNIX Shell Scripting (Putty) and SQL developer to see if the Promotion is moving through various steps in backend Oracle 10g Database.
  • Used HTTP Watch to monitor site response time and page weight of the HTML and JSP version of the Checkout 3.0 page.
  • Observed the Performance of the sites by filtering and monitoring various performance graphs using Load Runner 9.10.
  • Involved in Production release support, troubleshooting issues, and business approvals to final system checks and helped on system installation instructions and roll out plans.
  • Reviewed requirement specification doc, Functional design docs to verify completeness and correctness and translated technical requirement to the test requirement.
  • Maintained Requirement Traceability Matrix (RTM) throughout the project life cycle.
  • Created and customized Data Driven Framework to test 6 sets of regression test cases often used for varied sets of data.
  • Extensively performed Web Service testing Using QTP's Web Service Add-in and different XML Utility objects of QTP.
  • Created 75 sets of data Test Data executed and tested Framework.
  • Read data from Excel, and test results were published back to Excel sheets.
  • Environment: XML, LINUX, UNIX.
  • Worked closely with other business analysts, development teams and infrastructure specialists to deliver high availability solutions for mission-critical applications
  • Debugged code and located root causes of problems by reviewing configuration files and logs
  • Built outstanding and dynamic team of software engineers and developers which significantly boosted the overall success of the organization
Accomplishments
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Resolved product issue through consumer testing.
Affiliations
  • Association of Information Technology Professionals
Additional Information

I have four Certification in Salesforce and basic knowledge programming.

resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Skills
  • Salesforce.com
    Declarative/Tools
    Custom Objects/Settings,
    Packaging, Change Sets,
    Workflows and Approvals,
    Profiles, Sharing and
    Security, Apex Data loader,
    Reports and Dashboards,
    Sandboxes, Force.com Sites,
    Customer Portal,
    AppExchange etc.
  • Salesforce.com Languages
  • Force.com platform, Apex,
    Visual Force, Triggers,
    Schedulers, Batch Apex
  • Salesforce.com APIs
    SF SOAP/REST/Bulk APIs,
    AJAX toolkit etc.
  • .NET
    MVC Framework, ASP.NET
    2.0 and above.
  • Web Dev Languages
    HTML, CSS, JavaScript
  • Web Scripting Libraries
    JQuery
    Database
    MySQL
  • Unit, Integration, and Acceptance Testing
  • Creation, Grooming, Pointing of Epics and Stories
  • Acceptance Criteria, Scenarios, Scripts Creation
  • JIRA, SQL, Visio, SOAPUI, SAP R/3
  • Business Process Modelling and Optimization
  • ROI, SWOT, GAP Analysis
  • Application Trends Tracking using Adobe Analytics
  • Relational Database Management
  • Planning and Coordination
  • Leadership
  • Good listening skills
  • Excellent work ethic
  • Troubleshooting
  • Data management
Education
Ohlone College Fremont, CA, Expected in 03/2020 Associate of Arts : PMP - GPA :
IMS Ghaziabad INDIA , Expected in 2004 PGTM : - GPA :
Guru Nanak University INDIA , Expected in 2002 Bachelors in Arts : Computer And Economics - GPA :

Salesforce Trailblazer Link: https://trailblazer.me/id/sgubgotra

Certifications
ISSUED BY Salesforce Certified Administrator (201) SALESFORCE.COM Salesforce Certified Platform Developer (401) SALESFORCE.COM Salesforce Certified Platform App Builder SALESFORCE.COM Salesforce Certified Platform Service cloud Consultant SALESFORCE.COM

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Resume Overview

School Attended
  • Ohlone College
  • IMS Ghaziabad
  • Guru Nanak University
Job Titles Held:
  • Salesforce Business Analyst
  • Salesforce Business Analyst
  • Salesforce Administrator/Project Manager
  • Associate Software Engineer
Degrees
  • Associate of Arts
  • PGTM
  • Bachelors in Arts

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