Salesforce Business Analyst Resume Example

Around 8+ years of experience in the IT industry, which includes 5 years of extensive experience in Salesforce as Business Analyst . Working on various phases of Software development life cycle (SDLC) including involvement in Requirement gathering and Analysis, Development, Implementation, Deployment, Maintenance. Worked on projects implementation using software development methodologies like Agile and Scrum Methodologies. Professional Experienced in administration, development, configuration, and Implementation of Salesforce. Experience with Salesforce Sales Cloud, Service Cloud, Community Cloud, and Insurance for Financial Service Cloud. Excellent function and technical Knowledge of CRM business processes like Campaign Management, Lead Management, Account Management, Case Management, Quote and Forecasting. Extensive experience in creating Custom objects, Custom fields, Page layouts, Validation Rules, Custom Tabs, Report folders, Report extractions to various formats and Email Generation as per the project requirements. Strong experience in generating Salesforce Reports and Dashboards. Experience in implementing the Many-to-many, Look-up, Master-Detail relationships and Automating the business Processes using Approval Process, Workflows, Process Builder, Lightning Flow Builder, Escalation Rules and Auto-Response Rules. Strong hands-on experience with Salesforce Security setup using Profiles, Permission Sets, OWD, Role Hierarchy and Sharing Rules. Worked on Live Chat Agent Implementation using Omni-Channel.

Strong Knowledge and hands on experience of SDLC methodologies and Business Process Models and
Notation (BPMN) like Agile Modeling, Agile Unified Process (AUP), Waterfall, Rational Unified Process (RUP),
Scrum.
 Proficient in gathering and analyzing the Business Requirements, documenting System
 Experience in the documentation of system and business requirements and specifications, design and
development of use and test-case scenarios and root-cause analysis, GAP analysis, developing test plans,
conducting user acceptance testing, training, and implementing new processes and technology.
 In depth knowledge Rational Unified Process (RUP) methodology, Use Cases, Software

Development Life
Cycle (SDLC) processes, Object Oriented Analysis and Design (OOA/D).
 Skilled in preparing business requirements document (BRD), functional and technical specifications, systems
design and requirements specifications.
 Extensive experience in requirement analysis, business modeling, defining business processes, sequence
diagram, activity diagram, and Use Case using UML methodology.
 Experience in Manual, Automation & Performance testing tools like HP Quality center (QC)/Application
Lifecycle Management (ALM), Quick Test Pro (QTP)/Unified Functional Testing (UFT), JIRA, Load Runner.
 Worked closely with project managers, SMEs, and staff to understand and brief the requirements and
specifications for new applications along with re-engineering the existing applications.

Extensive process analysis, data analysis and analytics, data mapping and data modeling skills (ERM) to develop solutions to complex application, business and operational problems, and by
performing business process re-engineering and process improvements where necessary.
 Expert in Tracking and Managing the Requirements using Requirement Traceability Matrix (RTM) that controls
numerous artifacts produced by the teams across the deliverables for a project.
 Highly motivated team player with excellent Interpersonal and Customer Relational Skills, Proven
Communication, Organizational, Analytical, Presentation Skills, and Leadership Qualities.

• Used Microsoft Excel to develop inventory tracking spreadsheets.
• Resolved product issue through consumer testing.

• Association of Information Technology Professionals

I have four Certification in Salesforce and basic knowledge programming.